JumpStart®, an award-winning brand from Knowledge Adventure®, has set the standard in kids’ educational software for over 15 years. Today, the JumpStart experience is more engaging, interactive, and fun than ever! In 2009, we introduced JumpStart.com, an online adventure where 3 to 10-year-old kids master the skills needed to succeed in school and in life, through exploration, discovery, and learning. By blending interactive adventures and award-winning learning games into a safe, customizable online world, JumpStart inspires minds and JumpStarts self-confidence… the fun way.
Stay tuned to the JumpStart blog for exciting updates from the JumpStart Studios, sneak peeks of upcoming releases, helpful learning tips, crafty projects, and exciting science experiments just for you! You can also visit us at www.JumpStart.com.
For questions related to technical issues, please feel free to contact our Customer Support team at support@jumpstart.com.
Jump into JumpStart!
The JumpStart Blog 
wow the jump start 3D world is so cool
well i really like this multi player feature and the canned chat and dance moves well have to see whats next.
I have free chat too.
y is type chat turned off? i want null and messages
I NEED TO POST MESSAGES!!!!!!!!!!!!!!!!!!!! FIX TYPE CHAT!!!!!!!!
Hi, Bob! We’re so sorry for the inconvenience. But, in order for us make sure that type chat is working at its very best for all you Jumpeez, we do need to do upgrades to the system from time to time. We appreciate your patience and will be sure to let you know when it becomes available again. If you’re interested, you are still able to use our canned chat options to communicate with your B.F.F.s. Give it a try and if you have any other questions, just let us know. Thanks for playing JumpStart!
at least let us post messages!
Please please please jump start! Fix this game! I tried to clear the cache alot, and I am the only person in the game could u help me and i cant type either help ok
Hi Natalya! You might need to double check to see that the Multi-player feature and chat systems have been activated by your parents for you account? These functions can be found in the “Manage Kids” section of the Account tab.
What do you mean Free Chat? I think you meant to say Type Chat.
Hi Jump start! I am having a problem. I am the only one in the game and my buddy list is not showing up and I can not use type chat. I cannot see anyone so I am the only one in the game. Are you building something new? Are you putting more hair colours and more clothes or a new building? Because, I dont know why that i am the only one in there and it is not fun for me. Any reason why this is happening? I cleared the unity cache and tried and tried and tried everything I could but I still cannot play! Any answers? Thanks. Much care people, Natalya.
Hi, Natalya – We checked into you account and everything appears to be working correctly. Are you still encountering this issue at all? If so, please let us know and we can have our technical team look further into this for you. Thanks for bringing this to our attention!
Yeah, my best friend on JS and I will be having a regular conversation and we won’t say anything innapropriate or bad, and we will have our Type Chat taken away for a whole week. Please fix it. Thanks.
Hi, Ella! Thanks for bringing this to our attention. While we’d be happy to look into this for you. However, please take some time to review our official chat guidelines, here: http://www.jumpstart.com/customercare/chat-guidelines to avoid getting silenced on your future visits to the game. Sorry for the inconvenience!
how do u get free chat
Hi, Shelby! To enable type chat on your account, you will need to get the permissions of the parent who’s email is registered to your account. You can request to have an email sent to them from the game by attempting to type into the chat bar. Upon doing this, a window should pop up asking if you’d like your parent to be notified. From there they will need to use our account options to manage your chat settings.
If you have any questions about this, please let us know. Thank you!
Hi, my sister and I were at the same place in JumpStart, but we could not see each other. Why is this?
On Thu, Mar 7, 2013 at 4:48 PM, The JumpStart Blog wrote:
> ** > JumpStart commented: “Hi, Shelby! To enable type chat on your account, > you will need to get the permissions of the parent who’s email is > registered to your account. You can request to have an email sent to them > from the game by attempting to type into the chat bar. Upon doing ” >
Hi, Chani! You might have missed our last response to your question, we have listed the response here as well for your convenience. To connect with real world friends like your sister, all you would need to do is add each other to your Buddy lists. You can do this by exchanging Buddy Codes and entering those into your buddyl ist. Give that a try and let us know if you have any other problems connecting with your sister in JumpStart!
Sorry, I didn’t see your last reply! We did add each other, but we still can’t see each other sometimes.
Not a problem, Chani! We just wanted to make sure the you got the response. Since you have added each other, you might need to also try clearing your browser’s cache by following the simple instructions listed here: http://www.jumpstart.com/CustomerCare/FAQ.aspx#unity-reinstall .
If the problem persists, it would be best for you to directly contact one of our friendly customer support agents by email at support@jumpstart.com. Thank you for your patience and for choosing JumpStart!
i dont have free chat but look for me my name is Jordan speedy monkey!!!!
help
help us we really need help with null
hi hi! plz. fix type chat! i am realy frustrated with not being able to post messages. HURRY UP!!!!!!!!!!!!!
plzzzzzzzzzzzzzzzzzzzzzzzzzzz
my mom won’t let me hace type chat grrr! how can i get it?
Hi, Ianthe – Unfortunately, the only way to enable typechat, at this time, is with the permission of your parent(s). In the meantime, feel free to use our canned chat system, which allows you to communicate with friends using a large menu of already written phrases and sentences. Check it out and let us know what you think!
Hi
Hi, Kayla – Thanks for stopping by JumpStart’s blog!
yea, is that why i can’t post anything on my or any of my friend’s broad’s? i mean i deleted every thing besides two meges
I can’t download the game!
Hi! The JumpStart world is completely browser based, at this time. To play, you’ll only need to download and install the Unity Web Player used to launch the game. Please let us know if you have nay other issues accessing the JumpStart World. We’d be happy to help!
I can’t even contact Jumpstart and I need to cancel my membership because I have no more money on my debit card.. ugh.
Hi Dominique! We are sorry to hear that! Could you send us the email address attached to your JumpStart account, as well as any ticket numbers you received from your emails to Customer Support so we can help get this fixed? Thanks!
i love playing on jump start.
I LOVE JUMPSTART FOREVER!
me too!
jump start is live right now
Hi Kendra!!!!How do u dress a Jump Start player??????
PLEASE ANSWER!!!!TANK YOU IF YOU ANSWER
Hi, Keisha – To dress up a JumpStart player you’ll need to use our character creator found in your Jumpeez dock. Check it out!
In your toolbar at the very bottom,find the clothing hanger and you are there!
Hi Jumpstart everyone has a weird problem, our type chat keeps saying null no matter what we say its always null how can you fix that cause its making it even worse like you cant say things and then it gets stuck and everything says null its so anoyying please fix it we really need some help around theese days and also how do people manage to to fall through things???? we are trying to talk and we need help to fix null type chat thx
Hi, Natalya! Thanks for your feedback. We’re doing our best to get all the upgrades to the chat system up and running. We appreciate your patience during this time, and will be sure to let you know when it becomes available again.
I totally agree .But do you think you could help me you could tell me how to add people to my buddie list and how
to get one as well??? Love megan!!!!!!!
Hi Megan – This article will help you get started with a buddy list… http://blog.jumpstart.com/2009/10/23/buddy-list-how-to/
Happy exploring!
I WANT A JETPACK FOR A RIDE
cool
i want a jetpack for a ride too
yeah totally! i agree! it would be cool to have a jetpack!!!!!
i wish i had a jetpack!
Hi, Ianthe – Have you checked out our JumpStart JetPack mobile app? Available in the iTunes app Store, the game might be something that you’d enjoy. You can try it out in http://www.JumpStart.com or read more about the app here: http://www.jumpstart.com/Mobile/Applications.aspx
yea! awsome!
Me and my brothers love Jumpstart so much we made the qoute “Your a click away from playing Jumpstart today!
i wanna be a member my parents wont let me grrrrrrrrrrr im so so so so mad and sad at the same time i wish i wish on a star to play jump start for free with out paying to be a member
Hi! Thank you so much for your interest in the JumpStart.com membership. Unfortunately, we are not running any promotional giveaways or membership trials, at this time. However memberships do, go on sale for limited amounts of time, so please be sure to check back with us often at http://www.JumpStart.com. That way, you can let your parents know when we have reduced membership prices. Also, on occasion, you may notice bloggers advertising 3-month membership giveaways over on our facebook wall. You are more than welcome to enter these giveaways for a chance to win membership to our site. If any official membership trials are available, in the near future, we’ll be sure to let you know. Thanks for letting us know how you feel. Take care!
how do we get over things like for an example the rides store like over and fall in and i cant stand null
click on a buddy and click on the smile
thanks
yes it really is very cool!!!!!!
I L.O.V.E JUMPSTART
do you love math blaster too?! its been a long day for me! i hate being sick
Lol me to
I have a question….I want to add another character person to my brother’s account, but I don’t know how. Like at the left, there is ‘Welcome Sparky123!’ and I want to add another person cause I want to play and he won’t let me play as he person. Have any idea? Thanks,
Me
Hi, MK – To add a player, sign into your JumpStart account and have a parent select the “Parents” tab at the top of the screen. From there they’ll need to hit the “Manage Kids” option. The following page will allow them to add a new player. Then once the player is added you should be able to select his or her name from the drop down menu on the homepage. Give that a try, and let us know if you have any other questions. Thanks for playing JumpStart!
ok, if someone can tell me what i am doing wrong. i registered my 2 girls, and went to launch and all i got was an advertisement for the wii game over and over again. it never went anywhere.
Hi Samantha – It sounds as though your Unity player may need to be updated. Please follow the instructions here: http://www.jumpstart.com/customercare/faq.aspx#unity-reinstall and let us know if that fixes the issue. Thanks!
me too it is so cool
how old are u it looked like jump start was stupid but then when i looked at it more it was AWESOME!!!!!!
plz plz. fix type chat
Hi, Bob! Our team is still working on updating the system. We understand your frustration, but please know that you are still able to communicate with your jumpee pals using our canned chat system. Give it a try and we’ll let you know once safe chat is back up and running. Thanks for playing!
whats wrong with your type chat? if you don’t know my type chat can’t do long sentences and some words like what,if,think,me too,you , whats up,nice,to,meet,come,well thats all for now. i just got it! i mean like i see people talking long sentences so i try and it doesn’t work!
Hi Miller,
Are you still experiencing issues with Type Chat? We recently fixed some glitches with it. Thanks!
i love this game very much the first time i start to play it i fell in love with it
gruh wat game is it
Hey ya’ll know its me Megumi Silver mask also known as lori silver mask. Pretty much is going well. By the looks of it oh i’m also the person who wrote the story! So I think the mystery game or whats its face is a sheep ride and a trip to somewhere it just is fun to make guesses! I’ll take a good look and try to make another prediction. Well guys it looks like a sheep or an animal of some kind Am not positively sure but I think its somthing to do with an animal and a sand doom of some kind but i’ll take a better look get a prediction and stuff we’ll i’ll let ya know my other guesses and stuff so hope to see new clothes and things communicater has less so im thinking that your working on a secret thing! Or maybe….. could it be the big heads? Hmm maybe I need more Time to think about it all yeah i’ll let ya know When i figured it out almost i will Edventully Laughing out loud lol Im good at thinking and guesses! See ya around…..:
Thanks for sharing your guesses with us, Megumi SilverMask!
Bonjour! I saw the countdown picture and it looks like a new land or something, Well seems to me that in the blurry pic it looks like a land and on the black pic a blacked out frankie in a dress and the other a sheep or animal !!! I think the land is good How many more days left? Do we have to check and see if one side gets lit up in colour? and each day we check back? til it gets coloured? Well thats all.
My daughter is playing Legend of Grizzly McGuffin at Level 6. The program asked her to clear some rocks and some weeds at Dinosaur Raceway. We were able to use the mallet to clear the rocks but have been unable to clear the weeds. Any advice? I called customer support but the idea they gave me does not seem to work.
You need to use the Wand to clear the weeds.
what wand?
Are you going to put the thing to color thing to color your shoes hair and stuff back? I never got to use it! Plus why am i getting reported so much for no reason!!? It doesn’t make sense. and i was trying to click on a ride and this is something strange that happened to me: I clicked someones dragon and turned into it then I clicked my other ride and i was inside the dragon then i clicked the ship again and I turned into the dragon again why did that happen?? THX 🙂
Hi, Natalya – Thanks for your feedback. We don’t have any immediate plans to bring back those Jumpee creator options at this time. However, we do provide a large selection of both hair and shoe types to fit your Jumpee’s look, so be sure to check them out in the Threadz Store!
Also, your story about the JumpStart ridez does sound pretty unusual. It way have just been a small glitch in your game. Remember that if you encounter any weird loading issues like this, the first thing you want to do is to clear your Unity and web browser cache by following the simple instructions listed here: http://www.jumpstart.com/CustomerCare/FAQ.aspx#unity-reinstall . Sometimes when your cache is storing too much information, it can cause little glitches in the game. If the problem persists, please let us know and we’ll be sure to further look into it.
really i never played that
Jumpstart that’s kind of funny hehe you said that way have been a glitch! lol bye for now
Hi Jumpstart.com! Great game and stuff but a few strange questions from me today hopefully i can see your answers today or later tomorrow just go down below to read them til you find somthing that says Brielle Raven
hiiiiiiiiiiiiiiiii
Hi Jumpstart.com! Great game and stuff but a few strange questions from me today lets hear it for the first strange question! Why are the heads big in storyland? Lets give a roundofapplause for the next strange question! Well, here i am again saying it strangley! Why is the green greek shirt big? and the skinny skirt? well thats all for today be sure to check out more of my things when you see Strangequestionsawait.com in the comments area so you can read more about it!
Strangequestionsawait.com Now opened! By Brielle raven! Well i found out something not only are these heads big but if your a girl with your jumpee and she has long hair its like down under your feet ALMOST! well meet me on the site of Gogolegosite.webs.com in the comments below!
Gogolegosite.webs.com: Hey Brielle here! Well i want to tell you something about this site in these comments Italy stories: Home: diffrent shades of people: how to not bully: Calmtown: please write the one you want to visit first everyone!
this is a awsome website
Calmtown: Just count to ten aloud and squeeze your shoulder by giving them a hug then stretch down to your knees and do two deep breathes then count to ten again and you will feel Calmtown is all around you!
If you can tell me what I am doing wrong that would be great I Was with my mythie in the enchanted sanctuary in the nursery playing with my mythie I clicked the ball icon and when i fetched it my mythie got it and brought it back but he didn’t exactly bring it back he was coming without it and it showed dark icons and him up close and I couldnt figure out why it was doing that then I saw a mythie with two noses and four eyes and four ears it was so gross plus why the big heads in story land? Thank you
Hi, Taylor Fox! We are truly sorry for this inconvenience and hope to get your game running normally once again. The first thing you want to try when experiencing loading problems like this, is to clear your Unity and web browser cache by following the simple instructions listed here: http://www.jumpstart.com/CustomerCare/FAQ.aspx#unity-reinstall .
If the problem persists, it would be best for you to directly contact one of our friendly customer support agents at support@jumpstart.com.
Also, to answer your question about StoryLand, the heads on the players appear larger since their bodies are smaller. This change only happens in StoryLand due to the fact that the area itself is designed for our younger fans. Thank you for your patience and for choosing JumpStart!
on the deep sea island place i cant find the purpel spot to put the rainbow for the sea monster.
please help,
tessa
anyway you have to look all over and try the rubble ruins
tessa, u have probably figured this out by now, but the purple spot is right next to his cave in rubble ruins.
Even worse i cant get on i cleared and cleared this cache and nothing happens I try to log on from the games like soccer from the mythie thing to hangout and play now! Not working today!
Hi, Molly! Since you’ve already tried clearing your cache, it would be best for you to directly contact one of our friendly customer support agents at support@jumpstart.com. Thank you for your patience and for choosing JumpStart!
Hi its molly comet sorry i cant go there if i get any glitches or problems because i have a Parental control pg srry
I love this game!I think this game should be a kidz sims3 game!
Wow this game rules!!!
I KNOW!!!!!!!!
does anyone know where the surfboard and sunblock at the docks are?
Where can I adopt a pet? Do you need to be a member to adopt?
Hi Jumpee! Yes, you need to be a member to adopt a pet. If you are a member you can head to the Petz Shop in DownTown and pick out a new friend!
Hey Jumpstart When i log in and go on a skinny skirt they seem to be huge! Why is that? Well see you answer thx
i love love the 3d jumpstart because it is awsome
brenda how do u know how to steal the stuff? thx Molly
If someone can tell me what i am doing wrong. We have bought things with our money for our house but when we come back, there is nothing there and we got a car and now we cant find it .What is happening to our stuff.Please Help!!
Hi, Shannon- We’re sorry for the trouble you are having. Whenever you are in the game and put a ride away it is sent to the Ridez Garage located in DownTown next to the Ridez Shop. For your neighborhood items, did you put the items on your house or in your FunZone? Once you buy the items you will need to go to your room to pick furniture from your inventory and arrange it in your room. You can do this by entering your room and selecting the bed icon on the bottom of your screen. This will bring up all of the items you have purchased. If you have already placed the items in your room and they are no longer there, there was an saving error in the game. In this case, we would be happy to refund the coins you used to purchase the items, please just reply to this comment (don’t worry we won’t post it to the blog) or email us at reviews@adventure.com with the email and child name you use to log into JumpStart as well as the amount of coins and we will refund the account.
Yes, I agree. It is cool! I love Jumpstart!
i love jumpsart,it’s so cool!
We’re glad to hear it, Ianthe! Thanks for playing.
Can you steal things from the fashion show? and do we earn a shirt or a tail? probably a shirt but can u still steal things from the fashion show?? plz make there a way to do it! And bring back the choices things like click somthing it gives a choice bring it back tomorrow plz plz plzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzz!
Hey Jumpstart luv 🙂 the game! I tried to steal stuff from the fashion show and get choices It worked for one day then it all went back! I DONT EVEN KNOW HOW I DID IT ! 😦 plz bring back the choice things and let us be able to steal stuff from the fashion show thx molly silver quartz aka natalya
Hi, Natalya – Sorry for the confusion, but you won’t be able to steal any of the items from the fashion show. If you see any items you like, be sure to stop by the Threadz store to see if they’re in stock. Then you can use the coins you earned by playing games to buy them. Also, to earn a swim tail, you’ll need to complete all the mission in MarineLand. Hopefully that helps answer your questions. Thanks for playing!
I need a free membership without facebook
Hi – Unfortunately, we are not running any kinds of promotions for free membership at this time. Sorry for the confusion. You can learn more about our available membership options, here: https://www.jumpstart.com/Ecommerce/NewMemberIntroduction.aspx?pid=js&cid=membership .
you need face book for a membership? nope, see i have a membership no need for ‘facebook’ so i hope you know that and don’t do Facebook ,not helpful . ok hope you see this message. when you do please text back.
i can’t feed,wash.or play with my mythie please help!!!
Oh no! What happens when you try doing these things with your Mythie?
My jumpstart is acting weird. In the beginning of the game where you can cut fruit, alot of the screen turns black and it’s hard to tell what’s going on. In the game, i cant see my mouse or any of the buttons like the map settings or the missions. Please help!
Hi EstelliseEternal,
We are so sorry to hear that you are experiencing loading issues with the game! Have you tried to clear your caches yet? Often times when the game is not loading correctly, it is due to an issue with your caches. We have simple steps to help you clear both your internet browser AND Unity Web Player caches on our Customer Support Page (link attached below). If you need help with this process, make sure to get an adult to assist you. Let us know if this works! Thank you!
http://www.jumpstart.com/customercare/faq#Unity%20Reinstall%20Instructions
My 6 live-in granchildren have enjoyed Jump Start World since it was first released, we have grades K, 1, and 2 (and were hoping to see grades 3-5 but so far, not yet). How is this new on-line interactive Jumpstart World different and how does it track grade levels or the child’s abilities? And does each child need a membership or is it a family membership?
Thanks,
Karen Herron
Hi Karen – Thanks for stopping by! The new online JumpStart world is a whole new way to play JumpStart. Your kids will still be learning and exploring with their favorite JumpStart characters, but there are new adventures, worlds and learning games waiting. I particularly recommend AdventureLand, where your kids can help rescue a lost island from the pesky little furballs known as punk punks. AdventureLand is for ages 4-8, though we have heard from our testers that older children enjoy it as well. We are also planning to add a 3rd -5th grade area to the online game in the upcoming months.
In regards to membership, it is a family membership – so all of your children can play for one price.
I hope this helps!
I’m having trouble getting onto the adventureland site and the deepsea island and the water punk-punks thingy. Can someone help?!!
Hi Ameeta-
MarineLand (the underwater world with Water Punk-Punks) isn’t on the site yet, so you won’t be able to get into that part of JumpStart.com for a little while. To get into AdventureLand, just log in at JumpStart.com and click “Play Now” and then “Launch.” Once you get into JumpStart World, use the arrow keys or the map to get close to AdventureLand. Click on AdventureLand, and you should be all set! Please let us know if you have any more questions.
Best,
The JumpStart Team
My kids have many of the Jump Start games, and especially love the Animal World one. I can not get it to work on my new computer and do not see it on the website. Is there a download to make it work? Is it on the site and I just don’t see it? Please help
Hi Wendy! Unfortunately, we don’t sell Animal Adventure anymore. But if your kids have a Wii, they might want to check out Pet Rescue.
how do u make A character
yay
I need to know where to buy yor products like Jump Start kindergarten, first grade, toddlers, etc
Hi Richard –
You can find JumpStart products at major retailers including Target, Best Buy, Costco and Wal-Mart. Many of our titles are also available online at Amazon or http://shop.knowledgeadventure.com
Cheers!
The JumpStart Team
I’ve purchased your Jumpstart Advanced for Preschool world, and it says there’s 5 new 3D worlds and my daughter has already completed the first world. How do we open the new worlds???
Hi, Heather-
You’ll need to purchase membership to access the rest of the worlds. The game is simply too large to put on one CD, so the CD includes 2 “adventures” (which take the average student 2 months to complete) with the option to subscribe for an additional 10 months of content. Thanks, and please let us know if you have any more questions!
The JumpStart Team
it is very misleading to not have this clear when you purchase the CD.
I agree that this is extremely misleading and should have been clarified when the CD was purchased in the first place.
Hi Jill – We apologize for any misleading information. If you would like any further clarification, please do not hesitate to reach out to us. We appreciate your support!
i need help with my mithyi colored it yester day and wene the egg hachter it was white whate do i do and are thare going to be more mithy contest
Hi Kat! You can change the color of your mythie by going back to the eggulator. Also, we will have more contests in the future. Please keep checking the blog for updates!
My 5 year old grandson has been playing on Jumpstart since he was 3. We have a mission on 3D Jumpstart World on-line to find his cabin and put a picture on the billboard. We have searched and searched for his cabin in Adventureland and cannot seem to find it. There isn’t a map for Adventureland, can you please tell me where we need to go to get to the cabins?
Thanks.
Diana
Hey Diana,
The cabin is located by the entrance of the island. If you make your way towards the dock and boat, you should find it! Let me know if you are still having trouble. Good Luck!
-The JumpStart Team
I still cannot find the cabin. I’ve gone all over the place. What does this place look like? How can I find it?
Thanks,
Debra
Hi, Debra-
We’re guessing you’re in AdventureLand. The cabin is on the beach outside the town. If you’re in the town, you’ll need to cross the wooden bridge near Foot Frenzy and the jukebox. Once you cross the bridge, go through the archway. Then, just make your way out to the beach to find your cabin.
We hope this helps you. If you still can’t find the cabin, you can let us know where you are in AdventureLand and we can direct you more precisely. Please let us know if you have any more questions. Happy exploring!
The JumpStart Team
jumpstart can you please help me find all the pieces to the map i just now started please respond before i have to go to bed PLEASE HELP ME !!!!!!!!!!!!!! or just help me find never mind please help me find them al before tangorra does PLEASE HELP ME !!!!!!!!!!
Hi Brianna – Unfortunately, the map pieces have already been swept away so you will not be able to find them anymore. The good news is that Tangorra was stopped and all of the Voltage dragon eggs were rescued! Stay tuned to the JumpStart Blog and we’ll let you know next time Tangorra starts causing trouble again so that you can join the hunt.
i still cannot find my cabin.i’ve looked everywhere and i can’t find it
Hi Grace! We’re guessing you’re in AdventureLand. The cabin is on the beach outside the town. If you’re in the town, you’ll need to cross the wooden bridge near Foot Frenzy and the jukebox. Once you cross the bridge, go through the archway. Then, just make your way out to the beach to find your cabin. We hope this helps you. If you still can’t find the cabin, you can let us know where you are in AdventureLand and we can direct you more precisely. Please let us know if you have any more questions. Happy exploring!
i was Hacked For My membership i had it for a year. My daughter is rly sad whoever did that is very rude would you ‘JumpStart’ give it back to my daughter plz 😦
Hi, Ashley- We are so sorry for the error, however it doesn’t appear that your account was hacked. There might have been an mistake in our records. We will email you with more information.
hello derba i had the same misson and itis where you fist came to lost shores i think.
If you aren’t a membercan you hatch a mythie??
Hi Annie! Unfortunately, as a non-member you will not be able to hatch your eggling into a mythie. Although you able to take your eggling around with you as you travel throughout JumpStart! Check it out and let us know what you think of our eggling pals.
Hey Jump start I Play jumpstart and my names under (my jumpstart name) and so i really want to hatch my eggling plzzz can u make that true plz i beg send me email and ill tell you how to get into my account plzz :]
Hi, Simay! Unfortunately our Mythie features can only be accessed by our JumpStart members at this time. Sorry we couldn’t be of more help!
to tell you the truth i do not no much about it !!!!!
SORRY!!!!
i know all about it
then tell me now or im going to be very very very very very very very very very very very very very very very very very MAD AT U im just kiding
i did what you told me go to the eggulater but i stil cant chang my mithys coller and it has arady hached so what do i do now let me know as sone as you can
Hi Kat – You can change the color of your mythie once it enters Mythie Training area. Once you click on the mythie, and then the dress up option, a color kit will appear. However, you cannot access this until your mythie has matured enough to enter the ‘Mythie Training’ area.
thanks i did not know that
IAM ON A MISION AND I CANT FIND THE SUERF BOARD ANYE WHER I LOOKED ON EVERY ROCK IN JUMPSTART CAN SOMEONE TELL ME WHER ITS AT!!!!!PLEZ!!!!!TTYL!!!!!
Hi Kat – You can change the color of your mythie once it enters Mythie Training area. Once you click on the mythie, and then the dress up option, a color kit will appear. However, you cannot access this until your mythie has matured enough to enter the ‘Mythie Training’ area.
my son is almost 4 years old, he loves the game, but I’d like to go over more activities before becoming a member, he already finish, level 1 and to 2 but it’s imposible to move on level 3, my ? is that’s all? he have to become a member to move to 3rd level?
Thanks
Hey Maggie,
Yes, unfortunately, free membership ends at the second level, and he will have to become a member to advance to the third level. If cost is an issue, we do offer a monthly plan that only costs $7.99 a month. You can pay for one month and then cancel it if you are unhappy.
However, if you are playing the box game, the first two levels, if explored entirely, should last a child at least two months worth of curriculum. I apologize if the box set did not explain that clearly. I hope that helps you Maggie! Please let me know if you have any other questions!
Best,
The JumpStart Team
Two months?? We bought it on New Year’s Day and we’re done with the first two levels already (January 3), and trying to understand how to get up to Level 3. From reading this, it seems that we have to pay more money to continue the game. I had no idea this was a pay-for-access game after the introductory teaser levels. I feel very misled.
Hi Catherine – We are very sorry to hear you feel misled and are currently revising our packaging to make sure customers understand exactly what they are purchasing. A customer service representative should be in touch with you shortly to see if we can improve your JumpStart experience. Thank you for your feedback!
Hello,
I am looking for info on super gems and what a child might do with them once she’s earned a few.
Thanks
Hi JuLeah,
When your child earns a Super Gem, she can redeem it for a “Super Gem Reward” certificate that you create on JumpStart.com. You can come up with your own reward or choose from a list of fun activities like “A Trip to the Park” or “Going Out for Ice Cream.”
To activate Super Gem Rewards, you’ll need to give your child permission to access the Internet. Visit the Parent Center (the pencil icon on your desktop) and check the Internet permission checkbox at the bottom of the page under the “Holiday Celebrations” tab.
Then, you can go to the “Super Gems” page under the “Manage Account” tab while you’re logged into JumpStart.com. There, you can create a new Super Gems Reward for your child. Next time your child plays JumpStart, she can buy the reward with her Super Gems by clicking on the mailbox outside her house. Finally, your child can print out the reward certificate she’s earned and redeem it with you!
Studies show that children learn better when parents are involved. Super Gem Rewards are a great way for you to provide positive reinforcement to your child and extend learning beyond the computer. Please let us know if you have any more questions. Happy exploring!
-The JumpStart Team
Jumpstart you made my online world beautiful with discovery and adventure that awaits me. I lived to have these wonderful colourful adventures. No. My life is not complete yet! I still have way more things to discover. You helped me have these beautiful-sight wild adventures and my dreams are just to play here. You made my world so much better and im thanking you for this lovely idea of jump start. It is by far the best online game website and it is my favourite. I had a good life thanks to you. You made me have more delicious dreams and those dreams just seem to come so REAL! I just love this game and you gave it all the great stuff. Best idea (1) The game is in good colouring three dimensional. Best idea (2) There are great clothing there. Best idea (3) Best dreams about this game come true and they seem so real in my life and my dreams feel so free and wild. There are tasty little treats and wonderful things that give me this oppurtunity! What a complete life huh!? I want to thank you very very much for this game. Also why is it underlining colouring and colourful and favourite?
Thank you so much for all the great feedback, Natalya! We really appreciate it and are glad to have you as a fan.
very good
punk punks are cute and sometimes pesky to me.
We have just purchased the 3D-Virtual World. The kids love it. I understand the concept of books being colored by achievements. Three books means a new land opens. Mostly by error and just playing, we have filled one book. My question is how? I want to be able to help the kids at least alittle. Can someone help me understand the basic structure of the program?
Hi there-
The game is basically linear in structure, with Task A leading to Task B, Task B leading to Task C, etc. The JumpStart characters will give your children missions in order as they play through the game, and they’ll fill up storybooks as they go. If they miss or forget the explanation of a mission, they can click on their JumpStart communicator (question mark icon) in the bottom right corner of the screen to see and hear it repeated. Hope this helps. Please let us know if you have any more questions!
Best,
The JumpStart Team
Hi,
I bought my daughter JS World 1st grade when she was in kindergarten and she really enjoyed it. Now she’s entering 2nd and I’d like to get the second grade JS World. If she does the newer online version, with the avatars, will she have to go back through the lower level curriculum? How does your program know where she should start?
Thanks
Naomi
Hi, Naomi-
There are different areas within the online game that are designed for children at different grade levels. Based on your daughter’s grade level, she should play in AdventureLand. Furthermore, your membership to JumpStart.com will allow you to download the same games that are available in stores, so your daughter will be able to play those, too. You can just download the appropriate game for her age. Please let us know if you have any more questions!
Best,
The JumpStart Team
hiiwouldliketoknowtotypeinyournameforyourjumpee?
p.s.ibrokemyspacebar
Hi there-
As a security measure, the online game doesn’t allow you to type in a name for your Jumpee. Instead, you get to choose a combination of three words from the provided lists to name your Jumpee. Hope this helps, and please let us know if you have any other questions!
Thanks,
The JumpStart Team
Ok thats looks like a bunch of jibrash
Could you tell me if Jump Start World 3rd Grade is available now? I have done the previous grades and was wondering about 3rd grade. Please reply ASAP
Thanks
Hello there! Unfortunately, we do not have a 3rd grade game for the JumpStart virtual world at the moment. We do have other games geared for 3rd graders though, that you will definitely enjoy! You can see them on our website. Check it out and let me know what you think!
Thank You,
The JumpStart Team
I have been subscribing to Jumpstart for my daughter for about 5 months now and she has problems EVERYTIME she gets on. I have fast internet and all her other sites work fast but not Jumpstart. She gets on Jumpstart for about 2-3 minutes and then it locks up….It is very upsetting for her because she really likes Jumpstart.
Am I the only one having problem with this? I would hate to cancel it…Please help!
Our daughter is now in 3rd grade and we want to upgrade. Our daughter loves the program, unfortunately she has outgrown the program for her age/grade. Are there any 3rd grade / 8+ year old reading math activities available to those of us that pay monthly?
Hi Lisa,
Thank you for your question! We currently have a world in production that will be added to our online game for 3rd-5th graders. This area, currently called FutureLand, is scheduled to release this Fall if all goes well!
ITS COOL!
We have many of your software, but have not tried the online interactive programs yet. I have a 7 year old and a 10 year old. I am interested in becoming a member. How can I do that? What interactive activities (lands?) do you recomend for their ages? Are these games educational like your software?
Thanks
Hey Liliana,
Great to hear you are interested in becoming a member! One cool part about becoming a member is that you are able to access all the updates and newest features right away. Since the boxed product isn’t “live” online access to new features right away isn’t possible. You can join by going to http://www.jumpstart.com and clicking the MEMBERSHIP button. Once you register you are good to go! Your children will want to go to the submarine. This is how you access AdventureLand where many of the educational games for 7-10 year olds are located. Also, keep an eye out for MarineLand, a new land we will introduce to the online game in a couple weeks.
Lastly, yes, our online game is completely educational. Just like all our boxed products, learning is our #1 priority!
Thanks and I hope this helps!
The JumpStart Team
yes
Hello I have a membership for my son and wehave completed all the stories in storyland isit now time to go to lost Island? We cannot seem tofind our way there can you help us??
Hey Melanie,
Looks like it is time for your little one to tackle AdventureLand! You can find this by going to the submarine in Lost Shores. When you enter the JumpStart World, go to the right, towards the water. You should see the big yellow submarine under the hot air balloon. Your child’s next set of challenges and adventures can be found there! Good luck and please let us know if you have anymore questions!
Best,
The JumpStart Team
hi , my daughter just loves it!! we had to become members . I was just curious if you could help us with the riddle to find what it is in marine world that is pointing to the town? she’s been working on this for two days. have a great day!
Hi Mackenzie-
I had some trouble with the riddle as well, but I spoke with the producers and here are the directions they gave me…
1. When you enter Merrlywood, head to the cliffs towards the right.
2. Run up the roof and use the moving platform to go up to the cliff.
3. Once you are at the top, run over the hand.
Hope this helps!!
-The JumpStart Team
its right next to a big building i love it to
I would like to review this product. Let me know. 🙂
my son has grown out of the jumpstart 3D world and he is now in 5th grade and he still wants to play it and he wonders if there will be a place for 5th to 6th grades please help!
Hi Julia,
JumpStart is planning to release FutureLand to the online world, an area meant for 3rd to 5th graders, late this month! We hope your son will enjoy it as he tackles learning activities that are appropriate for his age level, and we’re glad to hear that he remains so dedicated to our game! Please continue to follow this blog for further updates on FutureLand!
Best,
The JumpStart Team
Julia- Have you checked out FutureLand? It is geared toward older grades such as 3rd, 4th, 5th and beyond. It helps in more challenging subjects such as history, etc.
Bye!!
Clara
Benjamin is playing the new online jumpstart.com jumpstart world programs. He is waiting breathlessly for FutureWorld to open, and is using the Adventureland ones. He is homeschooled. Is there any way to get a progress report beyond the number of stars he gets/week, for the online games?
Hi Kathleen,
Unfortunately, there is no progress report available for the online game beyond what you’ve mentioned and the little performance reviews following the completion of certain mini-games. However, with membership, you have full access to the Downloadable games found under Manage Account, which are outside of the online world, but offer more detailed progress reports. Check them out, if you’re interested.
Best,
The JumpStart Team
I really enjoy the world that you have created. Kudos!!! Is it possible to adopt a pet instead of purchase? I thought I saw it somewhere when the kids were playing but I can’t remember.
my kids and I really enjoy playing online. You have a fantastic website. I can’t wait to see what you do for every holiday.
Thanks! Julie B.:)
Hi Julie,
We’re really glad that your experience with JumpStart has been so positive. Now, you can’t adopt a pet in the JumpStart online world, but Jumpeez with membership are allowed to purchase Petz from the Petz Store on Main Street in the Downtown district with the virtual coins they gain from completing activities. We hope that cleared that up for you. As for the holiday themes, this Winter is going to be anything but dreary; you can (snow) bank on it.
Best,
The JumpStart Team
You are crazy.
Hi there !
We have been debating about purchasing the Lifetime membership, but had a question. I understand the new Future World is coming out this month, which is geared towards the older students. We have been playing now for several years, my kids are now 7 and 9, but I wanted to make sure that the Lifetime purchase covers the newer areas too.
Will it ?
Please let me know !
Thanks !
Hi there !
One more question… on the lifetime membership, I noticed that it reads a “minimum of two years guaranteed.” What exactly does that mean ?
Please let me know !
Thanks !
Hi MusicMom,
To answer both your questions, first, yes, lifetime membership will cover all present updates and all updates to come, including new lands released. As for your other question, that clause means that we guarantee that lifetime memberships last for as long as the site is active and, in any case, with at least two years of online game play being available to you. If, for some reason, we close down the site before two years have passed with your membership, you would be entitled to a pro-rated refund.
Hope that helps,
The JumpStart Team
Thank you VERY much for such a quick reply and for explaining things so well ! 🙂 We are so excited… The kids really love Jump Start, and I would like to give them this opportunity to continue enjoying the programs !
🙂
I have to say that my son loves Jumpstart. We bought Kindergarten when he was 3 and 1st grade when we was 4. I was just wondering if we become members, does he get to download 2nd grade? Or does the membership only include the online games? I haven’t watched him play the online games much but they don’t seem educational like the Kindergarten or 1st grade. I am a bit confused over what we get for becoming members.
Hi Riley’s mom,
Members have full downloadable access to the Preschool through 2nd Grade games, so, yes, if you became a member, you would get to download the 2nd Grade game, Quest for the Color Meister as part of your membership. With the membership comes full access to the online world, which includes access to all the different Lands within JumpStart.com. These different lands include scores more learning activities than are available in the free, trial version of the game.
I’m contemplating the Lifetime membership. My son (4 yrs) loves the JumpStart 3D Virtual World (Grizzly McGuffin). Are there online games included in the lifetime membership? Does lifetime actually mean lifetime. I saw somewhere in the T&C something for at least 2 years. Can you guys cancel the membership after two years? Anything else included besides the additional units in the game?
Love your product!
Daniela
Hi Daniela! Thank you for considering a JumpStart membership! With membership, you will have access to the additional units for The Legend of Grizzly McGuffin as well as complete access to the other 3 titles in the Virtual World line. For example, once your son is ready to move up to the slightly older product, Trouble in Town, you will be able to download that game and play through all the units rather than heading back to the store to purchase the boxed version of this game. In addition, you will have complete access to the online world at JumpStart.com. This world includes all sorts of learning games and worlds, as well as the ability to play with real-life friends online (don’t worry, this is completely safe as we have restricted the interaction to just dance moves, prescripted phrases and emoticons).
The note about the 2 years in the T&Cs means that if for some unexpected reason, the site is closed in less than 2 years, you will be able to get a pro-rated refund. That being said, we are certainly planning to have the site open for many years and you would continue to be a member!
Hope that helps – please let us know if you have any additional questions.
How do i make a change to a child’s name on the login screen for the website?
Hi Nancy,
I’m afraid you can not edit the child’s name at the Login screen. One option is “adding” another child with the change; however, this would mean that he or she would have to start the game over in the new profile.
how do I delete the incorrect child’s information?
Sorry, it’s not an option at this time.
I just got a trial membership, as we are looking at this for a curriculum, and will then becoming Lifetime Members. I have two issues, and they both sort of fit here (sorry if misplaced).
1)I tried to download the prek downloadable game for free. When I tried to access it, it told me I needed to reinstall it because something was wrong. I deleted it, and then went to the page to click on it again to reinstall..only it was no longer available. As a mom of a 2 and 4 year old, how do I have access back to that so I can reinstall it?
2) I DID successfully download the next game up (4-6 year olds), only to find that only one (of four) registered kids show up. I checked under the website, and all four are there and listed, but in the game, as well as parent portal, there is only one child listed. Is there a fix for that?
Thanks for all your help 😀
Is there a way to make the dragon fly? It seems that we have seen others dragons flying/hovering, but I am not sure how to do it. Thanks!
Hi kymom,
We asked Customer Service about this, and they informed us that the dragon really just has incredible leaping abilities. Apparently, the dragon appears to fly by leaping as high as it can (Spacebar) and then kind of gliding in the direction the player controls it to (with WASD or the directional keys). Hope you all get the same results.
The JumpStart Team
Dear Jumpstart, I love your website but there is one problem. I don’t like the idea that I have to become a Member in order to do more fun stuff. I don’t think it is fair. Thanks Chloe P.S If my comment is rude, just read it and understand.
HEllo my son (4) is playing in unit 3 of Jumpstart (4 – 6) Virtual 3D world. His task is to buy a present for Ivy and deliver it to her. We cannot figure out how to deliver it to her. He bought a green gem but don’t know how to give it to her. Any advice is appreciated.
Thanks,
Daniela
Hi Daniela,
Our Customer Support Team explains that this mission wants your son to go talk to the different characters to gather clues, suggesting what he should buy her. The clues are something green, something shiny, and something in a set of 3. To satisfy these conditions, your son must buy the stack of 3 green gems. The stores sell gems in stacks of 1 and 3, and it sounds like your child purchased the single stack gem, which wont work for this mission. Return and buy the 3-stack of gems (but don’t buy the single gem 3 times), then they will be able to go up to Ivy and give the set to her. Hope that takes care of the task!
The JumpStart Team
Hi, my son Oliver loves Jumpstart. He recently entered the 7th level. Does this level correspond to age 7?
Best,
Terry
Hi Terry,
Can you inform us as to which game he is playing? Is he playing one of the downloadable virtual worlds, grades K-2nd? If so, then this 7th level corresponds to approximately the 7th month of 12 months of learning within a given grade.
Does that answer your question?
Best,
The JumpStart Team
yes, it’s the online version – we are all about online!
my children love jumpstart so much. they wake up so early just to play jumpstart and by the way my children are asking whrn is freefall mountain coming ?
Hi Margaret,
We’re glad your children enjoy our product so much. They can expect FreeFall Mountain to be released within the week.
Enjoy,
The JumpStart Team
one more problem when my child {viola} finishes any misson in marineland the game gets stuck
We haven’t heard of this issue before, but we will relay your concern to the web team as soon as possible.
I have 2 children registered, Michael and Maeve. At this point, both figures are males. How can I change Maeve,s figure to a female?
Also, I have signed up for full lifetime membership. How do I access programs other than the Neighborhood?
These programs are great! You will have many new converts!
Hi Connie,
Thank you for choosing to purchase a lifetime membership to JumpStart. Outside of the many special lands found in the online world at JumpStart.com, like FutureLand and StoryLand on MainStreet, you can access full, story-driven games under the Manage Account tab after logging in, under “Downloadables”.
To turn your daughter’s character to a female avatar, head to the Jumpee Creator on MainStreet, just to the left of the insertion point, after launching the online world to play. There you can alter the look of Maeve’s Jumpee’s hair, attire, and much more to appear more feminine. The same would be true if your son had started with a female character and wished to change it to male.
Hope that helps,
The JumpStart Team
my kids where thinking could you put a shop for rollerskating and a rollercoster
Hi. My preschooler is on level 7 of Grizzly McGuffin and I don’t know if he somehow reset the level to a higher grade or if the tasks simply become more difficult as the levels progress. It is asking him to do addition and substraction which he isn’t ready for yet. Do we need to figure out how to reset the grade level? Thanks, Susan
Hi Susan – Yes, the tasks do become progressively more difficult as players move through the games. I have passed your comment and contact information along to the customer service team to see if they can help you rewind a bit. Please keep an eye out for an email from them. Thank you for playing JumpStart!
We just bought the 3D Jumpstart Virtual at Target. Is there more than the one level of your own house, library, and how do we show our 4 yr old daughter how to get there to the other levels if there is. Is the goal to rid all your backpack stuff? The game did not come with any instructions so just need some direction. Then the online prices. What are those? Thanks
We bought a skateboard but now cannot find it to use. can we get it back?
Hi Laurie,
Go to the Ridez shop, and enter the garage attached to the side of the Ridez shop with the garage door, clicking on the ride you’d like to use (bringing it up on the center display), and exiting the inventory screen with the exit arrow. You should find your Jumpee with it, upon exiting. Hope that works!
The JumpStart Team
I am a lifetime member and was so excited about all of the new online games like adventureland, futureland, etc. However, EVERY time we play the new game, it has to load when trying to go to different areas and the loading time takes way too long. My kids are used to the JumpStart 3D Virtual World where you just click and you’re instantly where you want to go. This waiting around for the loading time to enter a different area each time is extremely frustrating for me and my kids. This is the 2nd or 3rd time I’ve inquired about this issue but have yet to receive a response. Please tell me there’s a fix for this issue so my kids can get on with playing all JumpStart’s cool games. They love them so much!
We’re sorry this loading issue has been causing so much frustration. Many JumpStart.com users have reported similar issues. We’d like to redirect you to the JumpStart.com FAQ page, where we have resolutions to this very problem listed under the Online Game Issues category; please click to http://www.jumpstart.com/customercare/faq.aspx. Often, loading problems can be solved with Unity Player updates, which are detailed in the link. Give the suggestions a try, and hopefully they will resolve the issue. As you may know, you can still access all those 3D Virtual World games, covering Preschool through 2nd Grade, in their entirety as a member, reachable under the Manage Account tab.
Best of luck,
The JumpStart Team
I already tried everything suggested in the FAQ. Do u have any other suggestions to speed up the loading time when switching from one are to another?
Outside of clearing temporary internet files and cache data, it sounds like your loading performance may be limited by your internet service, which we have no control over, I’m sorry to say. Good luck.
The JumpStart Team
How do know how much sand dollars you have in marine Land? I can’t keep track of the sand dollars.
Hi Anastasia,
You can keep track of the number of Sand Dollars you’ve earned in MarineLand by clicking on your Jumpee Communicator, which looks like a cell phone/walkie-talkie hybrid, in the bottom right-hand corner of your screen and clicking on the Game Progress button at the top of the page that comes up. You’ll be able to see how many Sand Dollars you already have and how many more you’ll need to earn your swim-tail!
Enjoy the Sea,
The JumpStart Team
I have been working on jumpstars mostley I earned all the parts of the storybooks in Storyland I became a explorer in AdventureLand I have a mermaid costume & became a citizen of Marineland in Marineland I became a secret society in Futureland & im in the hall of fame with 1500 jumpstartz I love jumpstart
In that best buddy contest, I already won 500 coins, but can I still get 5 coins every time someone types in my buddy code?
My daughter has beaten the game. am wondering how to start over or add characters?
Hi Frank,
Log in and add a new child, which will create a new profile and records, which means she will start from the very beginning.
My Daghter Anika Has Started 2nd Grade & How Does She Move To The 2nd Grade Level
Sincerly
Juliet Wilson
Hi Juliet,
As a JumpStart member, you can download our Quest for the Color Meister title which is meant for 2nd graders. Also, you can raise the challenge to our online world learning games, such as Jet Pack in AdventureLand and Bubble Trouble in MarineLand (both can be found in the Brain Training Arcade), by selecting a higher curriculum level that is challenging for Anika.
Hope that helps.
Best,
The JumpStart Team
whenever my child hits the mailbox it says she needs perimission from parent. I hit on the pencil on the desktop, and i checked the box in the holiday thing, but when i click out of it and back in, it is no longer checked, and i don’t see anything that says to save it? what am i doing wrong
Hi Nadine – How strange! I’ve passed your question along to the customer service team. Please look out for an email from them to the address you submitted this comment under. Thanks!
On the Valentine’s day scavenger hunt, I looked at one Valentine’s Day Spoiler Article,but even with that I can’t find one. It’s the pink one that says hugs in Downtown. Where is it
Never mind. I just found it.
I purchased the Jumpstart Virtual World CD, for ages 6-8, and I have this mission to buy these 2 kinds of plants from Flo’s store, but I don’t have enough gems. I went to the math arcade, then I clicked on the thing inside there that takes you to the list of learning games, but something popped up that said the game had stopped working, then it exited me out of the game. I went back to the game and went to the arcade, but the same thing happened again.I’m confused. Help!
Hi, where is the purple friends heart on MainStreet? I already looked at the article on it, but I don’t get it.
Help!! In Jumpstart CD for ages 6-8, I have a mission to buy something, but I don’t have enough gems and I went to play a learning game but I was logged out suddenly when I went inside the treasure tracker. I keep trying but it won’t work. It also won’t work if I go to an arcade instead of just clicking on the treasure tracker.
Hi Marrie – Please look out for an email from our customer service team to the address you submitted here. Hopefully they can get you sorted out!
Im having the same problem. We go into the Math Arcade, click on an icon and nothing happens, I then am unable to leave the arcade, the exit button just beeps in error and will just keep saying over and over to click her to exit. I have to close the game in order to continue.
Hi Terran – I’m sorry to hear you’re having problems too! Did you try the fix that we recommended?
We are having this same problem. The game crashes when we enter the treasure tracker or one of the arcades in the game. We are running Windows 7 in Windows XP SP2 compatibility mode. This game worked in the past.
Thanks.
Hi David! We’re sorry your having trouble getting into some of the arcade games. Try clearing your cache, this may help your problems. Instructions for that are here . If that doesn’t work, please email our customer support team at support@jumpstart.com mailto:support@adventure.com so we can get you back into the games as soon as possible.
I have trouble when I log into jumpstart is takes 15 minutes before its all the way loaded I when I log in it useully always freezes up
Hi Avery – I’m sorry to hear the game is giving you trouble. Have you tried reinstalling the Unity player? You can find the instructions here: http://www.jumpstart.com/customercare/faq.aspx#unity-reinstall. Hope that helps!
cool website! Really its awesome! My grandaughter is so smart now! Thank you!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Hi my kids love playing Jump Start Music (ages 5-8), but it won’t play on our new G5 Mac (OSX). How do I buy the version that will play on our new computer ?
Thanks
Peter
Hi Peter- I’m afraid that the JumpStart Music disc is one of our older titles and is no longer being updated or sold. Thank you for your interest, though!
My younger brother and I have been playing the quest for the coleur miester (2nd grade) and I enjoy the game, however I am going into a higher grade next year. What is the maximum grade level the 3D virtual world can attend for.
Thanks for the help
Anonomous sister
Hi – Thanks for the question! The JumpStart 3D Virtual World games are unfortunately only available up to 2nd grade, so you are currently playing the highest level. However, there is an area in the online game, FutureLand, which was designed for 3rd to 5th graders. Enjoy!
My daghter does not know how to place a bed in her room she bought one & does not know how please help
Hi Juliet,
Please reference this article for instructions on how to place furniture in the player’s room. The pertinent information on positioning is towards the bottom of the post. Good luck.
The JumpStart Team
You know that thing in the lost island in Adventureland
with the tiki’s & candles what level of lost island is that
It sounds like the caverns of Mystic Mountain with all the jump pads, which fit that description, hosting the Jet Pack mini game.
now the house hut accesories that can go inside your house yah!
Hi jumpstart!
thanks so much for the comment!
Sorry i sighned my last comment in correctly my name is actually jack………
today my day improved. i have on idea i thought up today and that is, a rollar blade ride.
But i no you guys are very busy and not all my ideas are completly good but remember just have fun!
(From Frankiebrainer) Hello. If you need any help about jumpstart, read my notes. I love jumpstart. It is so much fun. I greatly love futureland, But Adventureland and Marineland are my favorites. What is good about them: the punkpunks. punkpunks are an easy way to win coins. you can win 0-2 coins from 1 punkpunk. there are 5 locations of punkpunks: Adventureland mistic mountain, Adventureland mistic mountain insides, Advenbtureland punkpunk valley, Marineland merlywood, and Marineland caverns. Here is how to destroy a punkpunk: When it is close to you, jump in place ajnd you will land on it. Then, when you are on it, press the space bar again to squash it.
(From Frankiebrainer) Hello. If you need any help about jumpstart, read my notes. One of my notes said I greatly love futureland. I know a lot about it too. You can jump & spam a regular gord. you can only jump on a sheilded gord. you can only spam a gunning gord. You may find treasure chests in games.
My 5 year old daughter has been on level 4 for over a month now. She moved from level 1 to 4 fairly quickly. What does she need to do to get to level 5?
Classical music????
I dont mean to be rude but are you guys crazy??? kids would definently prefer echolocation.
Jack Savage
HELP!
We are in level 11 in Quest for the color miester (the shield of vision) We searched ALL of color valley and can’t find Stanley’s watch. We destroyed all the rocks too. WHAT SHOULD WE DO?
Resond quickly
Anonomous
PS HELP!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
jumpstart makes dana feel happy.
The jump start website is so cool!
We are trying to decide whether or not to become lifetime members as our children are 6 & 8. Just wondering if there are games in the online worlds for Grade 3 to 5 yet. And if not do you have any idea when they will become available.
Hi there,
There are games in our online world that currently cover Grade 3 to 5 curriculum. The worlds of AdventureLand and MarineLand feature Hops’ Jet Pack and Bubble Trouble learning games respectively, which cover reading and math topics appropriate for ages 6 to 8, and the IQ Actionizer of FutureLand has learning challenges intended for kids 8 to 10. Thanks for inquiring.
The JumpStart Team
I am 13 years old,which seems a little odd, but I find jumpstart very enjoyable.MY sisters and I have alot of fun earning jumpstars. I have an autsitic brother. He’s often too destracted to pay much attention to anything, but jumpstart seems to really grab his attention. I think he likes the backgrounds because their bright and beautiful.
Hi Nattie,
We’re glad to hear that you, your sisters, and your brother all enjoy playing JumpStart together. It’s great to hear that kids younger and older than our intended age ranges can still find enjoyment in our online world, and that children with special needs can be engaged by it too. Thanks for playing!
Sincerely,
The JumpStart Team
♦◘♦◘♦◘♦◘♦◘♦Not really strange for a 13 year old to be one JumpStart, because it’s just plain AWESOME! ♦◘♦◘♦◘♦◘♦◘♦
I have 4 grandchildren who play the online games. Frankie says, “to earn jump stars go to Adventure Land.”
Some of my grandchildren get rewarded with jump stars as they leave Adventure land and some rarely get jump stars any more.
What is your rule for earning jump stars? Are there some time periods when you don’t reward jump stars?
Thanks!
Hi Cornne – Thanks for the question! JumpStars are earned for completing mission in AdventureLand and the other worlds. JumpStars are also earned for achieving mastery (80% or higher) in the Learning Games. If a player has already completed all of the missions in a world, they will not receive any additional JumpStars for exploring that particular world. However, they can continue to play the different content in the learning game (in this case, the Jet Pack game) and work toward achieving mastery to get additional stars. Hopefully this explains why some of your grandchildren are earning JumpStars while others are not – it all depends on what they are doing inside AdventureLand.
I like to play in Skate-O-Rama and Free Fall Mountain.
All of these things in this website are so cool!!!!!!!!!
You will like the new fun for kids jump start better. You should try it.
I don’t think its fair that members get everything i am so sad boo hoo hoo p.s please write back jumpstart thank you!
jumpstart rocks!
whats the best game in the world JUMPSTART! YEAH!
i love playing on jumpstart
is there something for my grandaughter , she’s 2 years old , thanks
Hi Angie – Most of the games in our online world are designed for kids ages 3 and up, but with a little help, your grandaughter might be able to enjoy some of the younger games. Try taking her to StoryLand inside the world at JumpStart.com. This is our preschool game and teaches numbers, letters, colors and other basic skills!
Also, in addition to the top JumpStar earners, my kids are asking for there to also be a top coin earners. I keep telling them that it might not be possible because coins go up and down, but they keep ASKING and ASKING and ASKING! I thought if I just wrote this question right in front of them they would be quiet.
One more question. My children are also really scared that they might get to many coins and they want to know if there is a limit to coins, even if the limit is very out of reach, like one million.
Hi Eden – Nope, I don’t believe there is any coin limit. Hopefully you find something good to use all those coins on, though!
Actually thats kinda hard unless they are buying the room items, because they bought already everything that JumpStart has! (to buy of course. Even though, if one of the JumpStart places were 300,000 coins, they would be able to buy it. ABLE to. Not that they would want to spend all they own.)
i’m a member!!!!!!!!!!!!!!!!!!!!!!!!!!!
i want you to know that i finished adventureland lost island but when is the next island coming in adventureland? i really want to know!
i got 935 jumpstars i think and i don’t know how to earn more help!!!!!!!!!!
i love jumpstart!!!!! its almost like toontown but thats not why i like jumpstart jumpstart is awsome because its very fun!!!!!!!!!!!
jumpstart is so awsome i got 1238 coins i think yeah!
how do you do that
Hi! I am Alice’s mom.Alice love’s jumpstart but she is very sad that she can’t get into level 9 . she can’t get onto level nine because she can’t finish all the learning games in futureland.so she want’s help I can’t help because I am so busy.And Alice really wants to know when is the next island cming in jumpstart adventureland. she finished lost island but the next island still didn’t come yet so could you tell me when the next island is coming?And again please help my daughter finish the learning games in futureland.Oh and Alice is very exited about the flying saucer ride!
Hi Shirley – Thank you for writing to us! I’m sorry to hear that Alice hasn’t quite made it into level nine yet. If the FutureLand games are a little too advanced for Alice, maybe she can work towards level nine by playing some other JumpStart games. Take a look at http://blog.jumpstart.com/2010/04/14/jumpstars-and-ranks/ to find out which games can help Alice earn additional JumpStars. She might really enjoy playing the downloadable games – and should be able to find many additional learning games that are at her level. If you are a member, you can access these by going to “Manage Account” then “Downloadables” when logged in a JumpStart.com. I hope this helps! Please tell Alice thank you for playing JumpStart so often!
one more question. Alice has read the jumpstars and ranks and she wants to know if the downloadables are connected to Alice’s jumpstart acount.And I read this comment to Alice and she doesn’t quite get it so Alice wants to know that if you finished the downloadables all the jumpstars will go into Alice’s jumpstart acount and you earned the jumpstars? And yes this comment that you wrote did help alomst.
Oh my god!!!!!!!!!! I got 45 jumpstars till my next level. If I didn’t download those download ables I would’t have got 45 jumpstars on my next level thank you mommy! oh and i figered out the download ables are connected to my jumpstart acount!!!!!!!!!
please help!!!!!!! my daughter downloaded the legend of grizzy mc gruffun she got onto the polite bage.frankie said you have to earn a super gem. When Alice went to the learning games the next set of learning games was blocked out. now she can’t get onto her next bage help!!!!!! saids Alice.
My daughter Alexyss has been driving me nuts wanting to subscribe to JumpStart. I have been looking over the information here and I have a few questions. First, Alexyss is in the 3rd grade and even at the end of the year still having problems with her basic multiplication problems. Is there a specific game I should buy that will concentrate on multiplication? Also, if I subscribe online am I getting the same content as if I were to purchase the software or do I have to purchase the software as well? What is teh difference? Thanks!
Hi Rebecca – Thank you for considering purchasing a JumpStart product! Hopefully I can help clear things up for you.
If you subscribe to JumpStart online, you will have access to the online world at JumpStart.com as well as 4 downloadable games – one for each grade level from preschool to 2nd Grade. Each of these downloadable games would take an average student in that grade to take approximately 10 months to complete, so each is a very large game covering many essential skills. You would not need any additional software for these games – they just require a current membership to continue working. For your daughter, the 2nd grade game might offer a nice review of a variety of topics and does include multiplication and division in the later lessons- however, if she is completing 3rd grade right now, she may find many of the lessons to be too simple. As I mentioned, a JumpStart membership would also give you access to the online world at JumpStart.com, including FutureLand which contains lessons for 3rd-5th graders including math, reading and social studies lesssons.
That being said, it sounds as though you are interested in your daughter practicing her math skills specifically – and in that case, I would actually recommend that you try a product from our sister brand, Math Blaster. We have a game called Math Blaster – Master the Basics that is for ages 6-12. You can find out more and purchase the game here: http://shop.knowledgeadventure.com/Products/Math-Blaster–Master-the-Basics__20537.aspx
Please let me know if you have any more questions!
Love jumpstart!!!!!!!!
i am a citizen of marineland,and i have finished adventureland.i am on my way to finish futureland it is funnnnnnn!!!!!!!!!!!
good one Alice I laughed so hard when I saw this but thats kinda mean.
Hello! I ‘m Alice’s dad Alice downloaded my first adventure she got onto petland but frankie said she has to plant a blue cactu. but on the bunch of flowers frankie said something flower on the octigon flowers its so messed up so Aice doesn’t know which is which. so please help!!!!!!
how do you move????
Why is there a tiny black smiley face at the side of the page?
Hello my son who loves Jumpstart cannot log on because every time we log on it brings us to the wii game then it says Auto Disconnect : Your Jumpee has been idle for too long. We have tried multiple times with no luck. Any help will be great. Also my son enjoys the dragon ride!
Hi Ben – JumpStart.com is currently experiencing some technical difficulties. We’re so sorry for the inconvenience and are working hard to get everything back to normal. Thank you for your patience…we hope to have a fix within the next 1-2 hours.
I love jumpstart and the enchaned sactuary!!!!!!!!!
I don’t look ecacly like my jumpee but who cares? I love my jumpee all dol I don’t look like her!
You can allways change your jumpee name in the Name Change O-Matic and go to the Jumpeez building to change the name.
JUMPSTART! I NEED HELP!I want to know what the mythy release does. Can you tell me?Thanks!
Your Player,
Sidney
The Mythie release allows you to set your fully grown Mythies free to the Enchanted Sanctuary’s Flight School area. By doing this you are able to collect a new Eggling to raise into a Mythie. You’ll even be able to visit your released pet whenever you decide to call it from the Flight Deck. Hopefully that answers your question, but let us know if you have nay other concerns!
Jumpstart, you are the best website in the universe and beyond! I could play Jumpstart all day! My only problem is that I was wondering….. When I go to the BrainArcade the FutureLand games say that they are coming soon but when is soon??? I’ve been waiting ever since the BrainArcade opened.
I love jumpstart!!!!!!! its the funnist game in the whole world! make that universe!!!!
he’s great
jumpstart is the best game I’ve ever played!!!!!!!
I think frankie’s cute as in handsome!!!!!!!!
who is frankie
Hi! Alice’s mom again. I wanted to ask you can you delete the download ables? And how can you delete the download ables? Anyways Alice is having the best time in her life playing jumpstart!
Hello,
If you have a membership and it ends, I know you can’t use you membership stuff, but does your level go down and if you get membership again do you get your stuff back?
my mom is cerouis if when you do the 15 day free trial that it will make you a member like you A.K.A Jumpstart poeple that it will take money and make me a member till i cancel it. is it true?
Hi Jack – Is this the free trial you are talking about? http://www.jumpstart.com/Facebook/Link-benefits.aspx If so, you do not have to give us a credit card number in order to get your 15 days of membership. I hope this helps!
yes it does thank you 😀 and can you send me emails when more updates are coming?
I love JumpStart but membership well i will say NO MORE MEMBERSHIP
NO MORE MEMBERSHIP
who is not a member?
Its easy to tell if your a member on not because a member has a golden key stuck to the side of its name. and a non-member has well, just a name.
Dear Jumpstart,
My child Mia is always asking me “where is my jumpee going to eat! she’s hungry!” and also she says “my jumpee scraped her knee on the rock, where’s the docter!?” and i say “there isn’t a food place” and “there is no doctor.” I would very much appriciate you adding a resturant and doctor.
Your biggest fan and supporter,
Leon
I think that comment was funny because mia is saying my jumpee scarped her knee on a rock well,you can’t scarpe your knee or anything because you get to walk on the rock and your jumpee can’t get hungry ethir but the new feature sounds fun though.
Dear Jumpstart,
my child is very dissapointed on know does not like jumpstart and thiks that membership isn’t fair. if you would like my child to continue using your wonderful website, PLEASE let all jumpees be the same with NO membership.
yea
Dear jumpstart,
can you please add a place called “JumpFun” too jumpstart. it woul be like a big amusment park with rides and slides and rooler coasters.
i await your reply,
leon
Hey Leon,
An amusement park for the Jumpeez is a great idea! Thanks for sharing, we’ll look into it!
Thanks!!!!!!!!!!!!!!!!!! when do you start
A amumemt park mmmmm……. Well, that sounds like more fun is coming too jumpstart.
Jumpstart,
Would there be any way to get an absolutly FREE membership. if there is can you please respond with the answer.
Dear jumpstart,
I think that jumpeez should be able to take their dragons from the enchanted sanctuary anywhere with them. also there should be a bed for the dragon in house hut so the dragon can sleep in the jumpeez home.
dear jumpstart,
my child just came up with a great idea! she said the jumpeez should be able to go to school with school supplies the get from house hut.
,m,k.oi
I LIKE CHEEZE 😛
:O
y cant all jumpeez do the same thing even without the membership.
oh my gawd i know1 i just said the same thing. i did 15 free days of membership (link parent facebook account) and i raised 2 dragons that i can’t even see anymore….:*( i miss Star Raven and Jelly Bear.
Hi, I cant get the swim tail. I got all 15 sand things and nothing
was given to me but a shirt.
Thats weird i got a swim tail.
i got all 15 sanddollars but nothing happened
( In Marine Land )
I think That JumpStart is a little too small, There should be a Airport or Boats to go to new places like the arctic to go sledding and raise a penguin to swim with under water.
I also agree with this idea. please make boats or airports that take our jumpeez to another part of jumpstart.
this idea is great boats and airplanes and jumpees can have their own penguin to swim with underwater. what would a jumpee what more? ooops! i forgot about sledding. sledding is very very fun!!!!!!!!!!!!! you really should make these things it will make jumpstart more fun!!!!!!!!!!!!!!!!!!!!!! oh and don’t forget about the learning games!
you should put flight decks in sanctuary and the things that make you go higher without being timed
people should be able to buy wings to fly like a dragon.
hey jumpstart huge fan i was wondering if you could make a box at the bottom of the screen at jumpstart and we could write what we want to other jumpees? thank you~natalie
yep
I just had an idea for a ride, it can be a surf board with a wave underneath when you go on land or water.
Dear Jumpstart,
There should be a doctor for the jumpeez to go to when they need a check up.
from,
leon
Hi, Jumpstart.
I really like your website. There is so, so, much to do and I play it every day. It is awsome. This is my favorite website and I mean it. It makes you want to learn. You can earn coins by learning or a swimtail in MarineLand. You can buy stuff with the coins. And you can never ever run out of stuff to do. It seems that almost every day you add more fun stuff to do in Jumpstart. No matter what you like to do you can have fun in Jumpstart, and I like the idea that in Jumpstart you can do things you can’t do in real life.
I love Jumpstart!
Dear Jumpstart,
I think there should be a funzone that is a mud pool.
there should be a food court or a resturant for the jumpeez to eat.
i await your reply,
leon
You should make a hang glider ride.
Hi, In Marine land I got all fifteen Sand Dollars and Got nothing but a shirt, @ no tail I finished it a long time ago too.
Dude, I still have the jumpstart spanish game on CD, but I can’t play it!! I went through all the installing steps, but it still won’t work. My Computer keeps telling me, that i need Quick Time ™ to run…I already have quicktime as part of iTunes! Could ya help me out?
Dear Jumpstart,
Can u let jumpeez go to a new world in jumpstart called the earth and where u get to go in ur own house in jumpstart do u agree???
Hi Hayley- Have you checked out your neighborhood? You can find the entrance in MainStreet. Your Jumpee has its own house there that you can decorate. You can also visit your neighbors!
Hayley- Have you checked out your neighborhood, there are tons of fun stuff there such as, Chatting with the local JS neighborhood guides Sam and Kat, Using the neighborhood builder to put buddyz houses in your neighborhood, and putting in new funzones ( funzones only accessible with membership) and more!! You can jump into JS’s idea for a cool new neighborhood.
I LOVE jumpstart!!!!! I play it everyday.there is so much things to see and do! I ‘ve made a song about it too! I love jumpstart forever and ever it’s so much fun you can train your dragon,you can look for jewles I love jumpstart FORVER AND EVER!!!!!! WOO HOO! hope you liked my song!
Hi Gabby,
That is weird. When you get 15 sanddollars you are supposed to get a swimtail. Can you tell me more?
Only canned chat is available at the time.
There should be a garage next to the jumpeez house to put there ridz in and a pet house for all the pets.
I got all 15 sand dollars and even 1 extra but i did not ger my mermaid tail can some one help me?!?!
Dear jumpstart,
My child just came up with a brilliant idea! She said that there should be cars going around the roads of jumpstart and crossing gaurds and when you are walking you have to listen to the stop and go signs. when you are driving you need to listen to the street lights. My eyes popped when i heard this idea because it makes jumpstart more realistic and it teaches safety.
I Eagerly Await Your Reply,
Leon
Hi! let me ask you a qustion that i hope you will answer why can’t i go to downtown my compuer loads a little bit than it stops why? please answer or please respond.
Jumpstart gets more exicting and fun every year. great work!!!!!!!!
do you know what jumpstart? you should make a chat feauture called chat and you can use the keybourd to typt words and click a button maybe the button should be green and if you click the button your jumpee will say whatever you typted.hope you understand and i hope the new feature will become reality and you can do that. sciencly yours Alice
you know what jumpstart? jumpstart is so awsome!!!!!!!!!!!!!!!!!!!!!!
when i’m bored i just play the funnist game in the world. and do you know the funnist game in the world. of course its jumpstart!!!!!!!!!!!!!
my favourite season is hallowen and hallowen in jumpstart is fun i got two ideas for hallowen idea number 1 you should make a hauted house! idea number 2 you should make jumpees go trick or treating! that’ll be great!!! do you like it? if you do then repond and tell me if you like or not. scincrly Alice
the funist place in jumpstart for me is all of the places! there all so fun!!!!!!!
when is the next island in adventureland coming? i can’t wait! its going to be so fun!!!!!!!!!
how did you come up with jumpstart? anyways,great work!!!!!!!!!!!
hi! frankie. i know! you could be a frankenstein for hallowen this year! i know this comment is from july 6 but this year you could be one if you want to do you think thats scary? i do a little bit.
this is the story of how i got to know jumpstart enjoy! it all started at last hallowen 2009 on sunday. i was at the computer playing a spongebob squarepants game.then i got bored i’m bored mabye i should call brenda.brenda’s my best friend. hi! hello Alice i’m bored can i come to your house. ok maybe i’ll ask 1 minute later……. yes you can come i’m on a website that maybe you’ll like and i got my friend yasmin over. great i get to meet somebody new and i get to know a new wesite i’ll over soon. bye! 10 mintes later…….. ding dong hello. hi! brenda where’s the website you know i said. its right here.said brenda. wow! that looks like fun! what’s the website called. jumpstart.brenda said jumpstart that’s a great name it sure looks like fun can i move i said. yes you can. cool! then i went home and made a jumpstart acout yes i asked my parents thay said yes! and that was how i knew jumpstart. and now look! i never get bored because brenda told me the most funnist game in the world.
my kids told me you added a sports arena! can you add more sports there than only three?
hi, i would like to know what are all the ridez and where can i get them all in Jumpstart. I have a pony but i see other jumpeez have the same, but a diffrent colour. Where can i get those?
Hi Aida – Check out the Ridez store to see what rides are currently available to purchase! Ridez are constantly changing. Check back here to find posts revealing brand new rides coming to the online world.
another question, how do i get to Pet Valley?
Hi Aida- Pet Valley is not located in the online world. I assume you are referring to Pet Valley in the downloadable PC games. I could probably help you a little better if you can let me know which game you are playing and where you are starting from. Thanks!
I LOVE JUMPSTART: ) FROM, 1# FAN BELLA: )
jumpstart is so awsome!!!!!!!!!!! i would like to say thanks to everyone who invented jumpstart so thanks!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
i like jumpstart for ever yeah jumpstart woo!
How do you get to the old veirison of jumpstart the single player world with animals for avatars like the brown and black fox and the real smaller map and where you can talk to botley the robot is there a way how?
If it is a downloading game, turn on your computer, look to the left, and you will see the face of Frankie, Kisha, Eleanor,Pierre,or even Botley himself. Or Val 2.0. There are other documents next it.
jumpstart is the coolist funist game ever!!!!!!!!!!!!!!!!!!!!!!!!
Hi my son loves using jumpstart. We got free membership through facebook but it ends in 3 days. I would consider purchasing membership for him except that jumpstart keeps freezing on us. It probably happens once every half hour or so normally when he comes out of or enters a new game. Is there anything I can do to rectify this as it is very annoying and I can see me getting more frustrated if I am actually paying for it. Many thanks. Maddy (and Edward)
Hi Maddy- Your issues have been forwarded to Customer Service. Feel free to call them directly atsupport@jumpstart.com with any other questions or issues.
how do you find the map piece that is planted in a place full of flowers and grassy fields. My kids have been stuck on this for a week.
Please help!!!
i know where
its ok just look by you house in the nabor hood
i was wonderng how i can adopt a dragon that is not a voltage
Hi Hampton- Members can adopt a dragon by entering the Enchanted Sanctuary and talking to Ivy the Fairy. She will tell you to collect all of the hearts and then to find the dragon egg and take it to the Eggulator. You can only raise one dragon at a time so you will have to wait until you release your Voltage dragon to raise a normal one. I hope this helps!
omg do you get to hatchanother voltige dragon whanse you relese the first one becouse there was alot of nests? i hope so and if not its not fair becouse we did that scrabeled map for nothing but one egg.
wat will be next to take care of what a FLYING DOG? hahahahahahahahahahahahahaha
good won asheiqh ha ha ha ha ha ha ha ha ha
i found the nests but do you go back there again whonse your first voltige dragon gets releste
i nhow in the nabor hood in the gardens of you house
need help with #7 can u help me any one
love
mellisa
I’m HAVING The Same Problem As Anyone Is I Can’t Go To Adventureland Only Marine Land
P.S. I Forgot To Turn Of Caps Lock
Hi Austin – To get into Adventureland you have to go down the dock below Marineland and click on the yellow submarine. Let us know if this helps!
Austin- To get to adventureland go under marineland you will see a yellow submarine click on it and you will be on your way there!!
Clara
What do I due with or what are the big gems I get that are floating around for, do they get me something or due they build up for some prize? I can’t find out what they are good for?
Has anyone been able to get a Pegasus egg? we keep asking Ivy, but she gives us a response regarding a dragon. We would really like to be able to grow a Pegasus. Would appreciate any help. Thanks
Can’t find map piece #3. Is it near the stadium or in the stadium?
Hi Erin – Unfortunately, this quest ended early last week, so the map piece will no longer be near the stadium. Please stay tuned on the JumpStart Blog for news about future quests, though! Thanks for playing JumpStart!
i love jump start. im meber and its soo fun i cant wait for new ideas
i LOVE Jumpstart. I found Jumpstart while playing games that our teacher let us play at school on my mom’s computer.Something popped up and so then I asked my mom can I play it. She said yes so I signed up. About three to two weeks later, I officially became a member of Jumpstart World.I became a member in February. And to this day,I still play on Jumpstart, the virtual 3D world!
With lots-o- love,Ayla
Oh sorry to bother, but what’s a voltage dragon? I’m raising a pegasus and I don’t have one. Well, I’m not done with my map pieces yet. When I’m done with the map pieces will I get a voltage dragon?
Hi Ayla – Voltage dragons are what the map pieces lead to, so the Jumpees that found all the map pieces got voltage dragons. The search is now over though, so the map pieces and voltage dragon eggs are all gone. I’m sorry you didn’t get one, but now you can focus on your Pegasus!
how can you realease your dragon and were is it?
from rose
Hi Rose – In the Mythie training area in the Enchanted Sanctuary there is a place called Mythie Release. Go there to release your mythie to flight school.
How do you get your swim tail? i completed marine land and adventure land.
for some reason after i gather the snowflakes for my pegasus when i go to the training area its gone. can some one help me?:(
Hi Melanie – Can you please try clearing your browser and Unity cache? To clear your Unity cache, click here http://webplayer.unity3d.com/setup/, select JumpStart and click “delete JumpStart”. Let us know if this helps!
it did thanks
Happy we could help!
jump start, why did you have to make the dragons and pegasi members only? we did the 15 free day thing and i got a dragon grown up and a baby, and now i can’t even remember what they look like. please, jump start, please, make it non-members also!
hi jumpstart,
i want to earn a swimtail but do you need
to be a member to get one?
I LOVE JUMPSTART!
I am not a member but I have a key by my players name. So I didn’t pay for a membership. I can’t do anything that a member can do. I was wondering why that happened please reply!
Hi, can you help us. We are stuck in adventureland. We have found the yellow and blue launch pads that take us to the punk punks land but can’t figure out what to do when we are in there. We can’t get to the next part of the mission until we solve this little mystery.
thanks,
my son says that he wants to talk the the farie or the dog or anyone but the pic pops up then back then i cant talk all to them so i cant do missions what shoul i do to fix it
is jumpstart going to be a college place.
is there going to be more things for us and the house.and i love to play jumpstart
i want a jet pack ride and a swimming suit can we plz have thes both on jump start plzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzz
Dear Jumpstart
I Have An Idea!
Why Dont You Add SuperHero Outfits!
And Also Capes……..
And A New Ride Can You Add A Motorcycle?
From Your Biggest Fan In The Galaxy
Jigs….
JUMPSTART,WHEN WILL THE NEW ADVENTURELAND OPEN?I CAN NOT WAIT ANY MORE!!!!
how do we get to lost shores? please reply!
its no fair why do members get EVERYTHING?! And why is the price SO HIGH?! I MEAN SERIOUSLY!!! IT’S NOT FAIR!!!
Hi! My son has just recently started playing Jump Start World 1st grade. He played all the games in unit 1 and received the18 gems…..so how can he get to unit 2? And In unit 1 it keeps telling him to go to the Jump Start Communicator? what is this?
Hello,
I have this game for some of my kids at school and they love it! I got it at a book fair. My question is, how does it move to ‘level 2’? My students have gotten all their checkmarks for the first level, but it does not move to the next level. Do we have to install something, or download something to make it work? Since we are at school, this can’t happen automatically and I would need to know what to do so I can contact my tech supervisor.
Thanks!
Bridget,
I realise it’s been a year since you’ve posted, but I have a similar problem. Both of my kids have check marks for unit one, but Unit 2 will not unlock…I don’t know if that’s because we don’t have a membership yet, but I certainly don’t want to purchase a membership unless I know that they’ll be able to continue. The box states “includes the first two adventures” does that mean “units?” Were you and your children able to access unit 2? Thanks for your time!
Hi Jesse — We would be happy to help with your problem, but we need a little bit more information. Would you please tell us what JumpStart product you are using?
when i enter the enchanted sanctuary, that fairy talks to me, but i have no sound. i’ve turned my sound up…nothing. someone please help me! plus i really want a dragon!
Dear Jumpstart, I AM SO MAD!!!! I JUST RELEASED MY DRAGON TO FLIGHT SCHOOL AND ITS NOT THERE!!!! HE WAS MY FAVORITE DRAGON!!! HIS BODY WAS ORANGE HIS WINGS ARE GREEN AND THE OUTLINING WINGS ARE BLUE! PLEASE JUMPSTART HELP ME GET MY MYTHIE BACK!! AND HIS NAME IS ORANGE COMET.
Hi Connor – Once you release a dragon to flight school you must go to the flight deck and call it back to see it again
u can get bak to ur dragon by going into a entrance tht leads to the enchanted sanctuary. then find the entrance to flight school. after the fairy talks to u click on the big horn located up ahead. click on the photo of ur dragon then click on the check mark. u will then be able to fly with ur dragon use the arrow keys to steer the right arrow key goes right the left arrow key goes left the up arrow key will go up and the bottom arrow goes low when u go all the way low u will land. ur dragon will follo u around flight school but if u leave flight school the dragon will stop following u around.
will or when will the lion armor shirt come back
so when is there going to be more news
how can i login?help me jumpstart i did not be a mebersihp.
Hi Heston – Just ask a parent to register at JumpStart.com and you’ll be able to play. Enjoy!
Is there any free membership for 2 weeks,JumpStart?How?
conner do you now danielle ms.miller class thats me
my son is not able to acess all the jumpstart because i dont have membership and i m in india will you add the idian currency too
my son is not able to acess all because i m not able to purchase membership and i m for india please add indian currency
hi gies whats up
wer is my housein aventerland??????????????????
Hi Grace- Your house is located in the Neighborhood section on the map, right next door to Frankie, Kisha, Eleanor, and Hop’s houses!
How do I open treasure chests in Future land Missions?
Please help. I’m a bit confused. I just signed up for the lifetime membership for my kids.
However, I noticed that there is an online game and then there are 4 downloaded games that they can play. Are the downloadable games the same as the ones online? Should they be playing them concurrently? Or can they play the downloadable games first and then they go online? How do the downloadable games link to the online game, if at all?
Also, I have a 3rd grader playing. Is there a way to block the younger grade levels so that she’s not just “wasting” time with easy games?
thanks so much!!!
Hi Dawn- You are correct! With a JumpStart.com membership, you are given complete access to the online games and are offered an additional 4 downloadable games. With the exception of the downloadable Preschool games, the online games and downloadable games are completely two different entities. They not only differ in content, but also offer a completely different experience. The downloadable games are built for single player progression, whereas the online games offer a chance to explore and interact with other users in any order they choose, so your child does not need to play them concurrently.
To answer your last question, unfortunately, there is no way to block younger grade level content for your 3rd grader, but we recommend you point her toward FutureLand, Uncle Milton’s Amazing ScienceLand, and Poseidon’s Hangout, as these are the areas where she will be most challenged.
Thank you so much for your commitment to JumpStart. Please let me know if you have any other questions, as I’ll be happy to answer. I hope you and your family enjoy all the games!
i just got jump start but i cant get it to load on sertin screens. i installed the unity player but it still wont load !!!!!PLEASE HELP!!!!!
Hi Shawn – Sorry about the problems. We’re here to help! What certain screen or items are you having trouble loading?
Hi,
I have problem viewing some items on the Unity Web Player (Anything besides the purple background and the character)
I am using firefox 3.6.23, Win XP, Unity Web Player was updated and re-nstalled twice.
when you go to any worlds it loads 1/2 way then it wont go anymore.
Try clearing the cache for the unity web player.
The instructions below will walk you through the steps on how to do this:
1 – Go to the following web page: http://unity3d.com/webplayer/
2 – At the top click on “Webplayer settings”
3 – Wait for the page to load, once it has select “Jumpstart” so it is highlighted
4 – Hit “Delete jumpstart” at the bottom of the page
At this point restart your windows and go back to the game and try it again, you should not run into this issue.
Let us know if you keep running into the same problem.
Hi JS,
Will the clown in the edge open up soon?
Hi Taylor- The JumpStart team is working day and night to have it open. We want it the best it can be, so please stay tuned for it. In the meantime, make sure to head to ShipWreck Lagoon across the way to test your racing skills!
Within Kindergarten Jumpstart unit 12, you are asked to take a picture and then make a me-tshirt. My daughter has taken the picture, and the “friend” tells her to now go make a me tshirt with the picture in her cabin. When she goes in the cabin to make the tshirt, the picture icon isn’t available? She can see the tshirt, but all the other icons are grayed out. What did she forget to do? Thanks
Hi Megan- When the game asks your daughter to make a new me-tshirt, make sure she buys a brand new t-shirt from the Zippy Mart. This is key, as you cannot use a previously used one. Once you get the new shirt and go back to the cabin, the buttons should not be grayed out anymore. I hope this helps, and please let me know if you and your daughter are still having problems.
Hi JS,
I have been going to the edge every day to see if that clown mouth is open do you have a date when it will come out?
Hi Taylor- Unfortunately, we don’t have an exact opening date yet, but the JumpStart crew is working really hard to make it super fun when it is ready to go! In the meantime, I hope you are able to check out the new racing game in ShipWreck Lagoon that opened up across the way in Poseidon’s Hangout!
In adventure land i had to take a picture of a red crystal rock and take it to my house for Frankie to see. When I ride the boat and take it to him he says i cant wait for you come to your house and bring me the picture. Why wont he take it. Also my buddy list has disappeared. I cant add buddies to get my secret surprise box. Can you help me.
Hi JS,
when will the elovator open that is in The Octo Lair?
Hi
I just upgraded our membership to a lifetime membership. I have three children and can only download the games for 3-5 year old’s.HELP ME PLEASE because the other two REALLY want to play! Their ages are 6-8.
Hi Catherine- I have notified our JumpStart tech team of this, so please look out for a direct message from them, as we will get this sorted out right away.
Dear Jumpstart Team,
I had a great idea! It would be great if there was an option to choose your Jumpee’s voice while chatting. Please write back.
Sincerely,
Olivia PrettyMeadow
is there a easyer way to get a swim tail???!!! caus IT HARD!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
plz chang main street fun zone
i know it is hard getting the swim tail i got mine on level 7
i bought a pony ride, accidentally hit the back to garage button and now can’t find it. can I get it back? lost a couple others that way.
thx!
Hi Kaitlyn- Purchased ridez should always be available for your Jumpee when they make a trip to the garage, located right next to the Ridez Shop. Please check to see if it’s there, and if not, I will send a JumpStart mechanic to have the ridez put back in your garage.
I can not find my mythie… Nor can I find an egg to get a new one? If you dont have a membership can you still find an egg and keep it? In October I had a mythie now its gone? Did something change? How can I get another one?
Hi Katelyn- Only members are able to hatch, raise, and keep a mythie. If you are a member and have already released a mythie, you can always call it back from the flight deck in the Enchanted Sanctuary. After you have released a mythie, you can start to raise a new one by collecting the 15 hearts and finding the egg!
WHY isn’t the screamer in poseidons hangout open its been so long my son is knd of mad at jumpstart because its been so long
signed,
Luke
Hi. I am trying to decide whether to buy a membership for my grandchildren. I have cd of JS Kindergarten which they love. If you buy the online membership can you only play on one computer (at my house) or can you log on anywhere? Thanks.
Hi Beverley – Membership allows complete access on any computer you choose to log on with. It also allows up to 6 individual child accounts, so each child can have their own account, avatar, and records!
is there still the free 15 day membership if there isnt i quit playing this game
why cant we do the free 15 day membership anymore i really want it again it was so fun now im missing out in the elf place :(((((
My daughter has two of the 3D Jumpstart games and has completed the first two levels that come with them. I am thinking about upgrading to a membership so that she can continue. My questions is: Once I buy the membership will the next level automatically unlock or will she have to restart the game?
Hi Joy – Thank you for your inquiry. With an upgraded membership, the next level will automatically unlock and your daughter will be able to continue and explore even more. If you have any more questions, please let me know!
Hi! ThIS WEB IS AWESOME!
how long does it take to get to fly on your mythie
how do i make my person on jump start.com
My daughter cant see anyone why?
I have just downloaded the Color Meister Game 6-8 and like the Grizzly one I downloaded last year none of the icons, inventory, quit arrow’s etc are displayed at all. I was hoping this glitch/conflict would have been fixed by now. Unplayable (sigh), a disappointing waste of time. The online stuff is great though.
We’re sorry for any technical issues you are experiencing with the downloadable games. We suggest re-downloading them, and it may resolve the issue with the icons that are not displayed. Please follow the links listed below, and please let us know if you are still having any problems. Thank you for playing JumpStart!
oPreschool (ages 3-5) http://www.knowledgeadventure.com/jumpstartworld/downloads/JSPTransSetup.exe
oKindergarten (ages 4-6) http://www.knowledgeadventure.com/jumpstartworld/downloads/JSKTransSetup.exe
o1st Grade (ages 5-7) http://www.knowledgeadventure.com/jumpstartworld/downloads/JS1TransSetup.exe
o2nd Grade (ages 6-8) http://www.knowledgeadventure.com/jumpstartworld/downloads/JS2TransSetup.exe
I have three children that I have registered for Jumpstart. Two of them have been playing JumpStart 3D Ages 3-5 (Preschool CD Set). My oldest has completed all the “non-member” steps not only for himself but also selected the characters of his siblings and completed their tasks also. I am about to sign up for membership but first wanted to know how to reset the gameplay for the younger siblings.
Any help is appreciated.
Hi Aaron – In order to reset the gameplay progress in the programs, you will have to uninstall the program and then reinstall it. When you uninstall the program, make sure you do not save anything. The issue with this, though, is that all progress is lost, and there is no way to remove the progress just for specific kids. I hope this helps. Please let me know if you have any further questions. Thank you for playing JumpStart!
I can see my children’s progress for “Trouble in Town, Ages 5-7” under “Child Profile” in the parents section of the website. We have been using JumpStart 3D Ages 3-5 (My First Adventure) longer but this does not show up on the product pull down box in Child Profile. How can I fix this?
JumpStart is awesome! I wish I was a member. I will be one soon!
i’ve never played but it looks fun and cool
is this really for 10 year olds?
Dear js my mom cancelled my membership do to lack of educational games althouh we play a lot of them and i was wondering if my petz, mythies and outfits and swim tail will be deleted PLEASE HELP!!!
Hi Ashley – Petz, ridez, and mythies are members-only features, but all of your previous purchases and any progress will come right back as soon you become a member again!
elizabeth littlekitty and abby boomdaisy and emma whiteraven and trung sillycheetah kept on turning me into charms in the windy hollows and after they turned me into charms they would say haha from the canned chat. when i tried to get away from them they kept on following me. and they kept on turning me into charms one after another. i had to sign off but i came back and never went into windy hollows the whole time it worked but people on js keep on being cruel to me like when you saw my other comment about hunter goofy turtle which sort of had to do with the same thing except he wasen’t with a group.
hi,
I’ve got jumpstart for my kid a while ago,I downloaded it on my computer. when i go to parent’s info and click on it, nothing comes up,
it seems that it is not active or something is wrong
whit it. so i don’t Know what to do when i need help.
for example i don’t know how to go to next step.
now we are stuck in step 2. and my kid could earn
more than 130 jems in that step. so could you please help us know how we can go to third step.
thank you for your cooporation.
Maryam,Linda’s mother
Hi Maryam – Sorry for any problems with the games. We’d like to help you, but in order to do so, we’d like to know which game (in step 2) you are experiencing difficulties with. As for any website related loading issues, we advise that you clear your web browsing cache and unity web player cache, and it should resolve the issues. Instructions on how to do so can be found here. Please let me how I can further assist you. Thank you!
Hi, my friend brenda made new people in my jumpstart account.Is there a way I can delete one of them?
Hi Alice – Unfortunately, once individual account names are set up, they cannot be deleted. However, they can be updated by changing names and birthdates.
HEY JUMPSTART I LUVVVVVVVVVVVVVVVVVVVVVVVVVVVVVVV UR SITE JUMPSTART 3D ONLINE WORLD IS THE BEST EVER! I ESPECIALLY LUV POSIDENS HANGOUT!! also have u thought of putting a school for jumpeez on the site? with school supplies and someone can actully hire teachers and jumpeez can enter school with the same rules as real school and everything! have you thought of it?
from: margaret
Hi Margaret – Thank you for the great suggestions! Did you know that MathBlaster.com is launching soon? There will be a lot of math lessons to be learned and games to be played! Make sure to check it out when it launches later this week!
dear js Claire LuckyFox keeps telling me to go away and its my Party!!!!!!!!!!!!!
HELP! I can’t get in to jump start, when I try to get in as far as I get is the loading thing, and then it does absolutely nothing.
Hi Victor – Sorry for the loading problems. Please try clearing your web browser cache and unity player cache. Instructions on how to do so can be found here. Please let me know if you’re still experiencing any difficulties. Thank you.
dear js claire lucky fox keeps on saying go away to please do something about it!!
dear js my sister ashley golden wolf said claire lucky fox is telling her go away and its my sisters party!
I LUV JUMPSTART JUST TO TELL U I AM NEVER EVER GOING ON A DIFFERENT WEB EVA!! I ABSOLUTLEY LUV IT FOR SURE AND ITS TRUE I LOVE IT SOOOOOOOOOOOO MUCH!! IM THE MOST HUGE FAN EVER!!! I LUV IT SO MUCH NO MATTER WHAT I AM GONNA BE THE MUST HUGE FAN FOREVER! AND WHEN I HAVE KIDS I AM GOING TO TELL THEM ABOUT JUMPSTART SO THEY CAN REGISTER FOR IT!! I LUV JUMPSTART SO MUCH I AM GONNA TELL EVERYBODY I TALK TO ABOUT IT!! I LUV IT SOOOOOOOO MUCH ITS EXTREMELY FUN!!
Thank you, Margaret! We are so happy to hear you enjoy JumpStart! We are incredibly lucky to have a loyal fan like yourself!
have u thought of making jumpstart more realistic? like let jumpees choose if they want a regular house a estate or a mansion or a apartment? and also try and give houses second levels with rooms. also can u put a school for jumpees where they can either go bus or carpool? and the school can have the same rules as real school and they have a school store where they can buy school supplies and they can buy a backpack somewhere and they can have homework and special projects? and also u could let jumpees have jobs. and also if jumpees have TVs they can get a remote control and watch shows on real channels and actully record shows? also u can let jumpees become popstars and actresses and let them sign up for plays and also let them type what they wanna say instead of the canned chat? also open up some restaurents for jumpees and a docter. and keep the Skate O. Rama or whatever it’s called let jumpees go it it every single winter and put up more places for jumpees to hang out. and put up some cruises for jumpees and beaches and resorts and playgrounds and let them have cellphones and let them buy music and let them have a ipod? i hope you think of it! from margaret
Hi Margaret – Wow! Thank you so much for all your wonderful ideas! Your ideas to make JumpStart more realistic are great! I like how you want to incorporate more learning through the school, teaching responsibilities through jobs, and incorporating more fun with the cruises and beaches! You have some fantastic suggestions and we can tell you put a lot of thought into them, and we really appreciate it! Thank you!
My 8 year old daughter margaret has no interest in Mathblaster but my 4 year old daughter julie does. when she launched into mathblaster she told me she had a problem with it it was still loading. i checked it out and it said there was a error and it also said something about a installation. she really wanted to try out mathblaster but we aren’t sure what to do to help her jumpee get into it.
From: Clara
Hi Clara – Can you please try clearing your web browsing cache and unity player cache? Instructions on how to do so can be found here. Please let me know if you are still having loading problems, as we hope you r daughter is able to check out Math Blaster!
Thanks so much!! we tried the instructions and it worked it made julie very happy she was able to do mathblaster! when she started playing mathblaster she told me it’s her favorite place in jumpstart. also im glad that julie is playing it. it helps her with her math. im sad margaret won’t try it out. also thanks for the help! it makes julie very happy!!
from:
Clara
Thanks so much for the instructions! we tried them right away and they worked!! julie tried Mathblaster immediately and she loves it!! she told me it’s her favorite place in Jumpstart!! it makes me happy to watch her do it. Thanks so much jumpstart!!!
From: Clara
Hi Clara – You’re very welcome! I hope you and your family continue to enjoy Math Blaster!
My 8 year old daughter margaret has no interest in Mathblaster. but my 4 year old daughter julie does. when julie’s jumpee launched into mathblaster she told me she was having a problem with it. I checked it out it was loading but it stopped. it said something about a error and something about me having to install something. and it also said something about Unity player. Julie really wanted to try out mathblaster but we aren’t sure how to help her jumpee get into it.
Please help!
From: Clara
sorry about if you see the other comment. when I checked to see if you replied which was long ago I didn’t see my comment so I made a copy of it cause it wasen’t there.
I said this to let you know
from: clara
Just to tell you my daughters are jumpstart’s #1 fans! they never go on a different site when they go on the computer.
from
clara
Hi Jumpstart! My daughters margaret and julie love the game robo -A- go-go. the weird thing is when they were on js together their characters where meeting eachother .they were on separate computers they were going to play robo-A-go-go and when they clicked on it all the options on julie’s screen were grayed out. all the options on margaret’s screen were available. is there a problem with the computer julie was using? or does she have to complete something to make the options available?
from
Clara
Hi Clara – The game should work fine if they were using two separate child name accounts. I would suggest clearing the web browsing cache and unity web player cache on Julie’s computer that was having loading problems. Instructions on how to do so can be found here. Please let me know if that helps!
Thanks so much!! we cleared the web browsing cache and the unity player cache on the computer julie was using. it worked. julie went on as her character amber silverwing and margaret went on her character heather icestone and they were able to play the game. they were very happy!!
Thanks so much!
Clara
We’re so glad, Clara! We hope they keep playing together!
Hey Jumpstart we are having a major problem. julie and margaret were in marineland. they went on the mission board that jean claw showed them after they talked to him. they went on the mission that made them find 12 map pieces around the rubble ruins and bring them back to isabella at her traveling cart. when they went there julie looked all around the rubble ruins but there was not any map pieces and there was map pieces on maragret’s screen. maragret completed the mission but julie didn’t. there were no map pieces on her screen. we know that our web browsing and unity player caches are cleared so we are really thinking there is a problem or a virus with the computer julie uses.
From
Clara
Clara – We’re so sorry that Julie is still having troubles! You may want to try one more thing. On the computer Julie uses, you can try un-installing the Unity web player (our 3D engine) and re-install it by clicking on the following link: Unity Install
Thanks for the instructions!! they worked!! julie was able to complete the mission! my girls absolutley love doing missions together!!
Thanks
Clara
dear js i have a suggestion, what if jumpees can go around the world and do quests and see exotic animals such as a wolf and cheetahs btw my favorite animal.
I was on mathblaster but it was not responding. there is something wrong with it.
Please help!
Jenna
Hi Jenna – I’m sorry for the problems with the site. Please try clearing your web browsing cache and unity web player. Instructions on how to do so can be found here. I hope this helps!
Hi jumpstart I bought a jumpstart downloadable PC game for the girls and the Preschool Magic Of Learning for julie and Escape From Adventure Island for margaret But we have to ask you something do these games work on the TV or the computer we know Escape From Adventure Island works on the wii and will go on our wii but we arent’t sure about the other games.
Please Reply!
Clara
Hi Clara – Thank you for purchasing the JumpStart products. You are correct, JumpStart Wii Escape from Adventure Island is for the Nintendo Wii, while the JumpStart Downloadable PC game is for the computer, and Preschool Magic of Learning is an application compatible with the iPad. Please let me know if you have further questions.
Thanks!! the girls enjoy the games!! they both enjoy the Jumpstart downloadable PC game and julie enjoys Preschool Magic Of Learning. And escape from adventure island so happens to be one of margaret’s favorite wii games.
Clara
Hey JS! How do you get to the queen ant maze I hear about? and what is the goal like what or who are you trying to get too and can I Have a hint to get to who or what the maze ends at?
Please answer and give me a hint!
HiltonHappyTail is my jumpee’s name P.S. my name in real life is zoe.
We purchased a skateboard but seem to have lost it and cannot get it back. How do we get it back?
Hi Alisha – All of your purchased rides will be stationed in the Garage, which is connected to the Ridez shop in DownTown. So anytime, you want your Jumpee hops off his ride or you simply just want a different vehicle, head down to the Garage to switch it up!
Hi I am extremely worried about something on JS that might mean the computer julie uses has something very wrong she is having another problem.
today when julie was on JS with margaret she went to her neighborhood and clicked on her neighborhood builder she went to put kisha in one of the homes in her neighborhood she put kisha in one of her homes then exited the neighborhood builder and both kisha and kisha’s home were no where in julie’s neighborhood. julie tried it again but kisha and kisha’s home were no where to be found. now I have major worries that there is a virus or problem with the computer julie uses.
Can you please respond as soon as you see this comment?
Clara
Hi Clara – We’re sorry for any inconveniences, as I wouldn’t worry that your computer has a virus. Usually, when you add another Buddyz house into your Neighborhood, players have to re-launch the game and it will automatically re-load with the newly added Buddyz’ houses. I hope this helps. Please let me know if you’re still having any difficulties.
Hi,
I have jumpstart World for 1st grade and My child has finished all the games in Unit one. How do I activate unit 2? I enrolled online, but was only able to download jumpstart 3D – which has an entirely different set of tasks (and my daughter wants to keep working on the keys in Jumpstart World.
Can you help?
Hi! Julie was on JS with margaret and they went to the boardwalk they walked past the SnowMan to the slide they went to to the slide entrance and went down it margaret went down it but julie didn’t her jumpee stayed at the beginning of the slide in a swimming position. we heard the music the slide plays when you go down it but her jumpee woulden’t go down it then when the music ended her jumpee automatically appeared at the end of the slide. it didn’t go down at all. what’s happening here?
Clara
Hi Clara – Sorry about that. The Jumpee is supposed to be taken directly to the SnowMan on the Boardwalk. Can you please try clearing your web browsing cache and unity web player once more? The instructions can be found here. Please let me know if that helps.
my child and i are wondering what are secret codes and where do you find them? we have been playing jump start for 8 months now. we have earned a lot of things but never a secret code.
Susan
Hi! this is my 1st comment! im telling you my 8 year old twin girls cassandra and hillary are a big fan of JS! they have the hang of everything and really enjoy everything in JS! both girls have JS membership so it makes JS even more fun for them! they have everything sold in every shop have completed every land and their jumpees always wear the same clothes and hairstyles and skin tone and ride and pet!
both girls have been playing jumpstart 3D virtual world since the day it came out! both girls get along really well and never fight and are never mean to eachother. so they agree all the time on things to do on JS! plus they make their jumpees look like themselves they are twins so their jumpees look exactly the same. brown eyes and brown hair and light skin. both girls cannot wait to see what additions JS will have! Hillary likes posiden’s hangout and the holiday themed decorations and stuff JS has every holiday! Cassandra likes the boardwalk and the coin arcade and adventureland!
JS is the best virtual world they play on! they enjoy it soooo much!
Allie
Hi Allie – We are so glad to hear your twin daughters enjoy JumpStart! Thank you so much for those kind words. We are happy to hear of all the activities and games of interests for them, as we are constantly working on new developments to the site. Please stay tuned for more fun and exciting additions to the site with the new season and festivities that come along with it. Thank you so much for you support and we hope your daughters continue to enjoy JumpStart!
how do you move
Hi Netta – You can move your Jumpee around by using the mouse or using the arrow keys on your keyboard.
Hi! Margaret is playing at unit 12 and in it you are asked to make a , me, T-shirt margaret accidentley went to her cabin she saw some options for the me
T-shirt and all of them were grayed out. she wants to complete the thing she was supposed to do but no she isn’t quite sure.
Please Help Us!
Clara
Hi Clara! – Which game are you referring to?
Its a downloadable PC game.
Plus she is on unit 12.
I told you she is on unit 12 just to help you understand a little bit more.
Thanks!
Clara
Never Mind! She just completed the misson and as well she completed Quest for the color miester.
Thanks for the help though!
Clara
Hi Jumpstart Team!! Love Your Site!!!! I am just asking something….. how to you download the downloadables the , Manage Account, tab is nowhere to be found anymore. I have membership so I know I can download the downloadables. can you just tell me the new way to download the downloadables? or if the , Manage Accont, tab still exists can you direct me to it?
Please Respond!
Best,
Kellie
Hi Kellie!
Thank you so much for your continued support. The downloadables can be found here. Hope this helps! Let us know if you have any other questions.
Thanks!!!!!!!! I downloaded quest for the color meister!!!!!!!
Thanks Again!
i have to return the punkpunk statue to the purple um square thing in adventureland but theres two places were the punk punks are and i dont remember witch is the punkpunk valley the one clsoe to the rabbit or the one close to the island/neer ship?
how do i get my son nick, a jump start character?
Hi Alyssa – Once you and your son log in (for the first time) to JumpStart, it will prompt him to create a Jumpee (JumpStart character). It is then that he will be able to choose the name, appearance, attire etc. of his new Jumpee! If for any reason, your son wants to change his Jumpeez name later, he can do so by going to the JumpStart Communicator (the cell-phone) at the bottom right hand of the screen. From there, click on Name Change and it will give you various options of new names. If your son wants to change the appearance of his Jumpee, he can do this by going to MainStreet. From there, locate the area that says ‘Jumpeez’ and once he enters that area, he will be able to change the features of his Jumpee. Hope this helps!
why did you have to change the old map?
now the new map is cooler and better.
Hi! We cannot seem to get on a downloadable game. We downloaded The Legend Of Grizzly McGruffin for my 6 year old, Jenna, and she was able to get on it once,when she tried again something popped up saying, Get a grownup’s help!! She hit OK and then it said I need to enable our internet connection, we tried everything that has to do with enabling the internet connection, and nothing worked. The weird thing is, My 8 year old daughter Kellie has Quest For The Color Meister We downloaded it after you showed her where the downloadables were after she left a comment and when she gets on quest for the color meister it always works. and both the downloadable games are downloaded on the same computer. Why won’t Grizzly McGruffin work?
Amy
Amy – We are sorry that you and Jenna are having trouble playing the downloadable game! Can you please try reinstalling it? You can access the game again here. Please let us know if the problem continues.
i think you should let non members go in the funzones to
right back
Why are there secret doors in Jumpstart?
please right back
why is there jumpstart mambership
i ment membership
Hi Janie – Membership gives you access to more areas/activities throughout JumpStart.
Hi,
My daughter and son both have a Jump Start account and I was wondering if your Jumpee is allowed to move into a friends neighborhood. I have seen the question on the chat icon that says ” Want to move into my neighborhood?,”
Thank you for your help,
Anne
Hi Anne – It is true that your children can live in the same neighborhood. First though, they have to be buddyz. If they are already buddyz, then guide them to the Neighborhood Party (located in DownTown). Once inside, have one of them click on the ‘Neighborhood Builder’. Then a list of buddyz will appear. You can add them to your neighborhood by clicking and dragging a chosen buddyz name to one of the houses. After that, they are officially neighbors!
My little sister plays Jumpstart and she has more than one pet and ride. How, if you switch petz or ridez, do you go back to the other petz or ridez? She isn’t able to get them back after she puts them away but she bought them.
Hi Ashley! To access the ridez and petz that were bought, go DownTown. To switch through the petz that were purchased, find the ‘Petz Den’ (next to Petz) and click on the pet you want to follow you around JumpStart. To switch ridez, locate the Ridez Garage (right next to Ridez) and switch the ride that your little sister is currently riding with one of the other already purchased rides. Hope this helps!
will you please send me a code
Hi Janie – Unfortunately, we are not giving away free memberships. However, you are welcome to continue playing the free portions of the game!
My children just started playing Jumpstart 3D virtual world and we heard about membership a membership that lets you get acess to everything in the online world but we heard about a different membership giving you acess to the downloadables. are both memberships the same or different?
Please Respond soon cause we are going to sign up for membership as soon as we solve this little mystery.
Reguards,
Dawn
Hi, Dawn – The two features you mention are both benefits of membership, not separate memberships. A JumpStart membership gives you full access to: the online world at http://www.JumpStart.com, 4 downloadable JumpStart games and the online universe at http://www.MathBlaster.com (our newest online adventure). We hope this helps!
Hello,
We bought a lifetime membership last year. Now, my son says he’s finished the program for ages 6-8. Where can I find the next level (ages 7-9?)?
Mark
Hi, Mark – It sounds like your son has been a JumpStart Superstar and has completed the last level of the downloadable games! I think the best thing for him would be to embark on some of our adventures available online at http://www.JumpStart.com. There are 3 main areas in the online game that would fall in that age range: AdventureLand, MarineLand, and FutureLand. Your membership gives you full access to those areas, which provide hundreds of additional lessons and activities. If you would like to know more about the online world, please visit our Game Guide or ask us here. Thanks for choosing JumpStart!
Hi JS,
My friend and i were wonderiing if you could have like a health bar and you would have to play games to make your health bar full.We would really like you to do this idea if you could because it seems like fun. And you could also make buddies to make your helth bar full. Please write me back!
Hi Taylor, great idea! We will pass it along to our producers as a possible future change to JumpStart. Thanks!
Hi. Julie is having a major major major major major problem. She and Margaret were in the OctoLair and she saw these Jumpeez breakdancing to the raymies music. She went to join them but she doesn’t enjoy breakdancing so she did a different dance move. the Jumpeez names were nick goldenmonkey, ryan skymist, laurel orangegoat, and nicole azul colt. All the sudden the Jumpeez started making fun of her they were doing mean emoticons, and saying ” did you see that” Julie made her Jumpee go away from them. and she came back to the Jumpeez, hoping the same thing wouldn’t happen but sadly it did.
I am afraid I am going to have to switch Julie to the downloadables only.
Please Respond as fast as ever!!
Clara
Hi Clara – We are very sorry to hear that Julie has been experiencing problems with other Jumpeez. Bullying is unacceptable at JumpStart. If you are concerned about the continued safety of Julie’s Jumpee, there are a few options that we can recommend. There is an option for you to turn off the MMO feature – that will give her full access to the JumpStart world without having to worry about other Jumpeez being mean. Also, as you mentioned, the downloadables can also be a healthy option. We hope that this does not happen again but in the case that it does, please reach out to us again. Thank you for exposing us to the situation.
Thanks for responding quickly on my last comment. We solved the mystery and signed up for lifetime membership. But I have 2 more questions. What is Mathblaster.com and how do you get acess to it? Also, I have a 3 year old playing and just by looking at the map of Jumpstart I just know it will be too confusing for her. Is there anywhere I can direct her to that is for kids like her age?
Reguards,
Dawn
Hi Dawn!
MathBlaster.com is a futuristic online adventure packed with wacky aliens, high-tech gadgets and, of course, math! Similar to JumpStart, there are a lot of differnet games and activities that are sure to spark the interest and creativity of ‘Cadets’ everywhere.
Also, if you need assistance with getting around JumpStart, please direct your kid to the Game Guide.
Thanks for responding!! We looked at the game guide and found ” StoryLand” and we searched the map and found the entrance. Now I found the perfect place for my 3 year old!! That is all she does on Jumpstart is play in StoryLand. Also, I found MathBlaster.com and found the age range and it was perfect for my 7 year old!! I showed her it and she said she still has to think about it before she signs up for it. I am going to ask her if she has made her answer yet!!
Thanks!!
Dawn
Hi, Dawn – We are so glad to hear that the Game Guide helped and that your daughter loves JumpStart. If you would like, your 7-year old can use the same login information for Math Blaster that you use for JumpStart so that you can have a family account and the accounts will be linked. Thank you for choosing JumpStart and Math Blaster for your family!
i do not get jumpstart
Hi Brianna! Please feel free to review our Game Guide. It will cover any questions you have regarding Jumpeez and the JumpStart world as a whole!
I know that your jump stars determine your rank but is there something you can do with your jump stars i have seen some at level 8 with 500 stars then some at level 8 had like 60 stars
Hi Brian! The Jump Stars are primarily used to determine your rank. However, they also give you access to purchase some of the more exclusive items that are located in the virtual stores!
I can not find where you spend your jumpstars what virtual store do you use them at not sure why most people at level 7 have 76 stars and im at level 8 with 1046
Hi Brian – JumpStars are used to determine a player’s rank while coins are used to purchase items from the Virtual Store! Jumpeez with higher ranks (ie. higher amounts of JumpStars) have access to some of the more exclusive items within the virtual stores.
how do you get a voltage as a mythie
Hi Brian – Are you referring to raising a voltage egg into a mythie? If so, enter the Enchanted Sanctuary and look for Ivy who will be able to explain what needs to be done to receive your own Mythie! Good Luck!
I think non-Members should some more stuff.
why is there a secret door next to storyland
Hi Janie! Where is the Secret Door located? We can’t seem to find it.
why are you not wrighting back
um its behind the tree
Hi Janie! That secret door is simply just there. It doesn’t lead to anything.
why is my computer slow on jumpstart?
Hi Alice! You may need to clear your Unity Cache, click here for more information.
now i have jumpstart membership i got i free 15 day membership by linking it to my moms facebook its cool!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
what will you get next from linking jumpstart
This is Hana, You may of heard of Jumpstart player Margaret who is one of my students. I am her 2nd garde teacher. At the school’s open house one friday, I asked the parents which learning-realated stuff their child plays at home and one of the parents, Clara said Jumpstart. I showed it to the students and they love it and have been playing it since Dec. 2008 when I first showed it to them. So far, the students love it. Margaret, I happen to be very proud of, She has completed every land, Has made it to the top of the score boards in every game so far cause that is what Clara says, she has every ribbon and trophy, has the Jumpstart membership, has completed every downloadable at her house herself, has the most JumpStars out of everyone in the classroom, and right now has 12335 coins which means she has been playing alot of games and to have up to as much as that she must of been playing at least some learning games, The Jumpstart learning place I usually see her in is the JS stadium playing the volleyball spelling game. Clara says Margaret plays JS everyday, and Margaret has everything sold in every shop in JS. I’d like to thank you for making such good virtual world involving learning as well as fun.
Reguards,
Mrs. Hana B.
Thank you, Hana! We are glad to hear that your students are enjoying the wonderful world of JumpStart!
Hey jumpstart, i tried clearing the unity cache, but it said wait 1 or 2 minutes, so i did but nothing happens. can you help me? please?
Hi Alice! Clearing the Unity Cache should allow the game to load faster and/or prevent it from freezing in the middle of playing. Please try logging into the game to see if it loads faster. If it doesn’t, please let us know. Thanks!
jumpstart, i was doing dance moves in front of a guy named oscar, i tried to say hi but i couldnt see it. so i didnt know if i said hi or not, what should i do? Also, please respond to my comment that said i was having trouble with the unity cache.
Hi! Where can I find a dragon egg in Jumpstart, I am not a member but when I am I would like to know where I can find one. Help?
Hi Amelia! There haven’t been any Dragon Eggs around lately, so hopefully some will appear soon. In the meantime, head on over to Enchanted Sanctuary where you can raise a mythie!
Where can I find a dragon egg?
hey jumpstart, its loading faster, but its only loading faster to the places i always go to in the past.so when i go to downtown, it doesnt work, if i go to marineland, it works.( i completed marineland and got the swim tail)
So….. thanks for helping me jumpstart! i really want to go the windy hollows place
jumpstart, wheres the name change thing, i really want to change my name, but i cant find it on main street. can you help?
Hi Alice! We actually have a easier way to change your name. If you click on the JumpStart communicator at the bottom right corner of the screen, it will open up a new screen with different options at the top. From there, click on Name Change and it will allow you to change your name. Hope this helps!
hi is there such thing as tiki where is it
yes over all the water by adventure canion (by storyland) it has a fire in its eyes i climbed to it it was hard i tried for years and i made it . a tiki is a big face sometimes at beaches
Thanks jumpstart! but when i click on the communicater it doesnt show up, so i click and click and click but it doesnt show up, i click the buddy icon thingy and it doesnt show up either, what should i do?
Hi Alice! The JumpStart Communicator doesn’t show up at all?
i can see the communicator icon, but when i click on it, it doesnt appear on the screen, it just stays like an icon.
hi jumpstart, is there another place you can change your name in?
Hi Alice! The JumpStart Communicator is the only place where you can change your name. Is the Communicator still not working for you?
Hi…my daughter is having a problem feeding her Mythie. When we click on the food kiosk nothing happens. Any suggestions?
Hi Lisa- We’re to sorry to hear that your daughter is having problems caring for her mythie. We are working on the issue now, and we hope to have it fixed as soon as possible. Thank you for your patience!
jumpstart is faster now!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! i can go in downtown, windy hollows, and other cool places, and the communicator problem is over now, cause today i clicked the communicator and changed my name! im so happy!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
We’re so glad that you are having a better experience, Alice! Enjoy JumpStart!
Well, Margaret saw the new map on Jumpstart and could not help but come back to Jumpstart. She loves Adventure Canyon and Beach ( Not the beach in Storyland the one in regular Jumpstart)
Well that was a shocking cause in mid 2010 she hated Jumpstart.
Clara
Hey jumpstart, where do you buy your mythies clothes or hats and stuff????????
Hi Alice! Within Enchanted Sanctuary, locate the Pet Accessories area and that is where you buy items to accessorize your mythie!
how do you get petz farmer ribbon i cant even find where to get them help me i looked for it but i cant find anything
Hi Austin! If you want to access information on the Petz Farmer ribbon, please go to the JumpStart Communicator which is located in the bottom right hand corner of the screen. From there, click on the achievements tab and it will display information on the various ribbons that you have and/or may want.
I dont get shipwreck lagoon, i made a shipwreck lagoon course, but after im finished, it says i have to make a loop, i dont get that. please help jumpstart!!!!!!!!!!!! i really want to get the shipwreck tester ribbon!!!
Hi Alice. That simply means that you must create a closed loop on your track. Maybe you added a piece of a track that didn’t have a complete end attached to it. Please watch the tutorial which will help you to build your track the right way. Hope this helps!
hi jumpstart, can you add more funzones to jumpstart? i bought all of them, but i really want the event planner ribbon. ( i got lots of them in the past, but i dont think that counts ) so please, pretty please make more!
I really love the graphics of this game. 3D graphics. This game would be perfect for me because of 3D. Oh, and Math Blaster.
I really like Jumpstart.
I NEED HELP I NEED TO DELETE SOME OF MY CHARACTERS! can anyone help?
Hi Lauren! Would you like to delete some of your buddies? If so, click on the buddy list icon (located on the right hand side of the screen) and then click on the buddy booth icon (located on the bottom left hand of screen that will pop up). After that, search for the friend by clicking through the online, offline, and ignored lists. Once you find the buddy you would like to delete, select their name and then click on the icon at the bottom of the page (with the subtraction sign) and they will be removed. Repeat the last two steps for each buddy you would like to delete. Hope this helps!
Dear Jumpstart,
My floor disappeared in my house and I paid $100.
How do I get it back? Or can I have my money back?
Taylor Swift Jewel
Hi Taylor! We apologize for the disappearing act of your floor. Please try going back into your house and clicking on the ‘decorating’ icon located on the bottom of the screen. The House Hut items that were bought should pop up and you should be able to click on your floor and re-install it into your home. Hope this helps!
i try to link jumpstart but it is not working help
Hi Janie! Click here for more information on how to link Facebook to JumpStart.
its still not working help!!!!!!!!
Hi Janie! What exactly is not working? Will it allow you at least to log in?
its working now thankyou
Good to hear!
Jumpstart.com is awsome!For some reson when I was 4 yrs.old,I thoght it was kinda boring because it had NO other kids for me to safe chat with even if I didntet know how to read,I would still have F U N fun playing games & playing with other kids my age like my “used” to age “4 yrs.old” But then I made an acount,then it was so awsome!!I couldent think of how awsome that would be!!Then I found out you would have to become a memeber & pay to but stuff but for some reson I kept on playing?& now Im a member I was only non memberlis for about a 1/2 a day.& now Im trying to figure out how do you swim in that crabby mode or something like that?Do you like do,~forward backwards~ or,~right side to left side~or,~frontword leftward~,~backward rightwart~It just doesnt make any sence?
Wow! This is really cool! I climbed up that tiki waterfall , and i went through the tunnel ( i like going in the jumpstart tunnels, its really cool, its like a secret place or something ) i thought it wont let me go any further, but it was a waterslide!!! I thought it SUPER COOL. Nice job, jumpstart!!!!!!!!!!!!!!!!!!!!!!! I loved the waterslide!!!!!!!!!!
i went up to the eye . you have to go up from the left and clinb the green grass the walk carefully to the eye then quickly jump over and in.
Hey, Jumpstart. I earned the golden pirate ship ride, but when i checked today, it wasnt there. ( im not a member, but i was just checking ) The golden pirate ship was my favourite ride! but now its gone. Do you know what happened to it? If you do, Please respond!!!!! Please, Pretty please!!!!!!!!!!!!!!!!!!!!!!
Hi Alice! You actually do have to be a member to enjoy the ridez and petz. However, your ride is not lost! It is stored away and when you do become a member it will be given to you.
how do you go to play
Hi Shyia! Go to JumpStart.com and create a login. From there you will be able to explore the wonderful world!
Hi jumpstart, if my golden pirate ship ride is stored away, then why are the other rides i have not stored away? the rides i have are locked, but im just wondering why the rides i have are not stored away.
Hi Alice! All of the ridez that you have bought are in a safe place and when you become a member you will have access to them.
MY COMPUTER CAN’T LOAD. I TRIED WAITING PATIENTLY ONCE FOR JUMPSTART TO LOAD AND AFTER THE REGULAR JUMPSTART LOADING THINGY SOME UNITY LOAD APPEARED. IT NEVER LOADED. HELP!!
BYE,
SYDNEY
Hi Sydney – You may need to clear your Unity Cache. Click here and then select JumpStart (it should be highlighted). After that, click the ‘Delete JumpStart’ button at the bottom right hand corner of the page. After it is completed, refresh your page and JumpStart should be deleted. Hope this helps!
i don’t know how to unlock things how to?
how to become a member?
Hi Sydelle! To unlock items within the game you have to be a member. If you are interested in becoming a member, please click here for more information.
please reply
Hi Sydelle! To unlock items within the game you have to become a member. If you are interested in becoming a member, please click here for more information.
Hi, Jumpstart is loading way better now. Can I tell you something else? I finished riding the waterslide behind Tiki Falls and the end I ended up at these waterfalls and I saw a puppy pet struggling in the water. I do have membership so I acess to all the petz and I already have a bunch of petz. Can I please somehow adopt the struggling stray puppy I saw?
Hi Sydney! How nice and caring of you! Unfortunately we don’t offer any adoption opportunities. Thank you for being so awesome!
How can my son son get to the “lost island” from adventure land? All we can do right now is see the island with SOS coming up and punk punks running around 🙂
Hi Sommer! In order to save (and get to) “Lost Island” your son must complete a variety of activities by exploring JumpStart’s AdventureLand. They will embark on a journey to save lost island from Punk Punks.
I have the same problem. My son and I both cannot figure out how to get to the island and we also posted a comment on here and the JumpStart response was NO HELP at all.
Hi Jymie! The past response is actually correct. Jumpeez must complete a variety of activities/missions on Training Island before they can advance to Lost Island. Frankie and the other characters will help your son prepare for the many battles that he will face, but he must be trained beforehand. It does take a while to get there so encourage your son to follow their direction.
wowyesisformi
I have an updated reply. I replied earlier off of someone else’s post.
I saw a link to redownload one of the downloadables…and it is up and running well. Thank you for posting that.
I am STILL having issues with the fact that only one of my children are listed in the downloadable (when there are five free spaces, and four children listed online). How do I correct this problem within the downloadable? I have seen where names can be changed, but I have not seen that area either on the downloadable. I know that with the CD there is a place to add/change…again, nowhere have I seen that..not in the parent portal, nor in the actual downloadable itself. Could you please help?!?! I have four VERY excited kids who really want to play and learn, but at this point no way to do so.
Update#2,
I have downloaded the other downloadables. Only one child’s name appears in the name columns on all games. I tried to change the child’s name in the parent manager via web account, but that caused it to freeze and flip back to the initial profile info. Clearing the cache helped fix that issue, but main problem remains. If ANYONE knows how to fix the problem, PLEASE let me know!
We are so sorry that you are having trouble with the downloadable games. Our customer service team is looking into it now, and we hope to have an answer for you shortly.
Hi Amy, I have spoken to our customer service department, and they will be able to fix the problem for you if you post the names that you want in the games. We will need to fix this, you cannot do it on your own, unfortunately. You can either post the names here or if you are not comfortable with that, please email us at reviews@adventure.com.
which came first main street or down town
Main street!
Hi! My two daughters have an account on jumpstart.com and they love to play! We are having trouble though because their accounts keep getting switched…one daughter’s character will all of a sudden have the other daughter’s character name and achievements. Is there something they are doing to make this happen? How can we prevent this from happening?
Thank you!
Hi Denise – Sorry to hear about the switched accounts. To ensure that it doesn’t happen again, please log out of the game completely before switching players. Let us know if this helps.
my scavenger is not working i have been running around finding them but they are not coming off the list if i leave and come back the items are back its like starting all over . do i have to clear my cache again ?
also the new pirate ship was not at the rides store were they only giving so many out and if so why
i think every one should have a chance to buy one. my son is very upset he cannot get one.
Hi Brian! The scavenger hunt is working now. Thank you for your patience.
Jumpstart the pirate ship was not there at the rides shop when I logged in to Jumpstart so I really want one so can you make more so other jumpees can have the pirate ride too?
Hi Alex – The pirate ship ride was a hit but we wanted to add in other ridez as well. The pirate ship ride may come back but in the meantime, check out the other ridez that are just as cool!
My son has been playing adventure land for a while. He wanted some help, but between the two of us we can’t get to Punk Punk island! There is no yellow square to put the flag in when we follow the lanterns up to the hang glider. The list of things to do says we still need to do “how to deal with pesky punk punks” but we can’t find anywhere saying how to do this.
Hi Jymie – Before your son hops on the hand glider, encourage him to look around the area and he will find the yellow square where the flag belongs.
The yellow square was not working to put the flag in it. thanks. but no thanks. I fixed the problem on my own
My son has being try to fly his dragons for a while and it just get in a loop waiting and waiting. Why is not letting him do ti?
Thank you
Hi, Maria – We’re so sorry that your son is having trouble flying his dragons. Have you tried clearing your browser and Unity (our 3D engine) cache? Instructions on how to do that are here: http://www.jumpstart.com/CustomerCare/FAQ.aspx#unity-reinstall.
Hi Maria, this happened to me 4 months ago. Iwas trying to fly my Horn Howlie and he kept going down even when I said to go up! all I did was reinstalled http://www.jumpstart.com/CustomerCare/FAQ.aspx#unity-reinstall like JS said.It worked perfectly and I was able to fly again!Me Alex RicketySprout have a newborn Horn Howlie named Rickey Puppy.I cant wait until Im able to fly on his back too! It even works faster because my old one was to worn out.
i need help i want to cancel my kids mebership but i cant find out how plz help me !
Hi Alica! We’re sad to see you go! Are you experiencing any problems with the game?
i love this jump star.com its soo cool
jumpstart sounds like a awsome game.
i am going to play jumpstart when i find it.
see you later
Hey jumpstart! I have a Idea for a new ride: A banana Boat. I LOVE bananas! And i love other fruits too, but i think it’ll be cool to add a banana boat, Please :D?
Hi Alice! Thank you for your great idea. We have passed your idea along to the JumpStart developers who are in charge of adding new features to the game.
im wondering when there is a game in the broom ball and who participates in the broom all i want to
Hi Ashleigh! There are games happening all the time in the BroomBall stadium, so come in and take a seat if you want to watch the action! In order to play BroomBall though you must be a member. If you are a member, just walk onto the field and you can start playing right away.
I’m just asking you something, but is there a way to get a free membership? Because I want one but I’m not allowed to get one. (right now)
Hi Grant! Unfortunately, membership is available for paid subscription only. But there are lots of games that non-members can play and new features being added all the time.
wow my kids are loving this but why cant my kid get one, little dog. My kid wants a little, old dog!!!
you have to buy membership to get almost everything if you do have a membership then you need more coins
I have a Question About BroomBall, Is it Related to Qudditich in Harry Potter?
Hi Alice! BroomBall is like Quidditich in that they are both sports played on broomsticks.
Awesome! I Love Harry Potter! 😀 😀 😀 😀 😀 😀 😀 😀 Can you make more Harry Potter Stuff??? 😀 😀 😀 😀 😀 😀 😀 😀 😀 😀
Jumpstart? Is there a way to unlink your facebook account from jumpstart?
Hi Alice! Yes, there is a way to unlink your accounts. We realize that some JumpStart users are having trouble logging into JumpStart using their Facebook login. We are working to fix this, but if you still want to unlink you accounts follow these directions. Log into Facebook then go to the JumpStart.com app page or just click here. On the left side panel towards the bottom you should see a link that says Remove App. Click on this and you will be prompted to remove the app. Once it has confirmed you have removed the app, your accounts will no longer be linked.
Can you make contests that non members can do too?
Any word on expanding to grades 3-5. My daughter has been playing for years, but she is 8 now and is not being challenged any more. We love the programs and my two younger ones are also enjoying the great games!
Hi Matt! We are so glad that children have been enjoying JumpStart. JumpStart has been designed to aid in learning for kids pre-school to 5th grade and certain areas within the game are set up specifically for certain age groups. FutureLand has been created to challenge 3rd-5th graders, ages 8-11. This area offers more than 140 missions, games, puzzles and challenges that help kids practice critical thinking skills. Other major skills taught include reading, math, writing and social studies. But if your daughter is ready for a new adventure all together, tell her to check out our sister online site Math Blaster. Math Blaster has the same educational basis in a fun and adventurous online world as JumpStart, but focuses specifically on the development and practice of math skills. Additionally, Math Blaster was designed for older children ages 6-12, so it may be more in tune with your daughters skill level.
I really like this game it is awesome but I have a question, How long does it take for your mythie to mature? Enough to ride it, and go into training center, and stuff?
Hi Janelle! A mythie can start training once it is a teen, the third stage of it’s life. Each stage takes a couple of days, but will go faster if you takes excellent care of it! Once the mythie is fully trained and is an adult, you can take it to flight school. So make sure you visit your mythie a lot and take good care of it!
I tried the download and it always says not able to load.Why?
Hi Alyssa! Are you trying to download one of the downloadable games?
HI MY NAME IS JANIE AND I LOVE PLAYING JUMP START
How do u glide in freefall mountain????? I forgot how and i have seen other people do it.
Hi Ali! Once you shoot up into the air from the launch pad your Jumpee will naturally glide. You can navigate with the right and left arrows. You do not need to press the front arrow to go forward; pressing this will actually make your Jumpee go down faster.
my jumpee dosent automaticaly glide and some other jumpees dont either in freefall mountain
Hi Ali! Certain games in Freefall mountain are only for observing and looking at the sights. You can only glide if you choose to play the balloon game or the rings game. If you pick the third game, the observation deck, you won’t be able to glide. Please let us know if you are still having problems.
when i go to broomsticks ball a blank think appers over the screen and it wouln’t go away then eventualy it moves my jumpie outside bromsticks ball
Hi Ali! We’re sorry that you’re experiencing some problems in BroomBall. Please keep in mind that BroomBall is only available for members to play, but all Jumpeez can sit and watch the games.
Hi. It’s 6:45 am PDT (21 July 2011) and I’m getting the maintenance notice. When my son is trying to move around JumpStart, we get a “loading” flag. (Mac, FF 5.01) and then nothing. Are you still in maintenance mode or is something awry with Unity or …? Do I need to do something or just wait awhile?
Hi Craig! We’re sorry you and your son are having trouble loading JumpStart. You shouldn’t have any trouble loading the site at this time, but we are happy to help you fix the problem. First try clearing both of your caches. Instructions for that are here. If that doesn’t work, please email our customer support team at support@jumpstart.com so we can get you back into the game as soon as possible.
jumpstart thanks for monster mutts
You’re welcome, Alissa! We’re so glad you like them! Which mutt did you get?
i got a grubble
my brother got membership on jumpstart and we have the same email adress will i get membership to
Hi Bailey! If you and your brother are on the same account, meaning you and your brother sign in with the same email address, than you have membership too.
ho do i cancel my membership?
Hi Bella! We’re sorry that you want to cancel your membership. We hope you aren’t dissatisfied with any of the features in the game. If you are sure you want to cancel your membership you can learn how to cancel your membership here.
i got a new ride! a bubble bath ride! please!
Hi Bella! Thank you for your idea! We have passed it along to the JumpStart developers who are in charge of adding new things to the game.
every time i buy something i get more coins not less coins! why?
Hi Bella! There must be an error in the game. Try restarting JumpStart and let us know if this is still happening.
Hi this is June L., the mom of Coleen L., my nine year old Jumpstart lover. She has played since Dec. 2008. She was only six. She has membership and so does my other daughters. But here’s the thing: My other daughters are new to this place. We need to find something that’d be right for them. Charlotte is fifteen months, Maya is two, Michelle is three, and Danielle is eighteen months. Michelle seems to have found something to play, Storyland. But its ages 3-5 and my other daughters aren’t three yet. Should I let them explore, or is there another area we could try? Kauai, Hawaii where we live our neighborhood has a ton of Jumpstart population, but I’m asking you.
Hi Jane! We’re so glad that your older daughters are enjoying JumpStart! The JumpStart online world is best for ages 3 and up and as you’ve discovered StoryLand is the perfect area for young Jumpeez to explore. If the Storyland activities are too difficult for your younger daughters they might not quite be ready to explore the online world by themselves. Often times younger Jumpeez have fun doing the activities with their older siblings or parents. So if Colleen or Michelle would like to play the activities with their younger sisters that might be enjoyable. Additionally, if they are ready to learn their letters and you own an iPad, iPhone or iPod touch we have an app called JumpStart My ABC Book that might work well for them.
i want to adopt and get rides but my mom and dad dont let me be a member i have the money on jumpstart to buy rides and pets but i want one what do i do
Hi Brianna!Unfortunately, petz and ridez are only available to members. If you want to visit some cute little creatures you can always visit the Enchanted Sanctuary and play with the mythies.
this is not a good website
thank u jump start for making this website for me its real awesome but the thing i am mad about is membership cause my parents never let me 😦
Hi Shelby — I’m glad to hear you like the game! Don’t worry, there are plenty of fun games and different aspects of JumpStart that don’t require membership, and we are always adding new things all the time!
well i saw people saw like do that heart face that i am really worry about it
my son cannot find the sunblock and surfboard were can you buy it.
Hi Marilyn! The sunblock and surfboard are not things that you have to collect to get the clue. Instead, this part of the clue describes the area of JumpStart that the map piece is in. Tell your son to think about a place where Jumpeez would go surfing. You can tell him it also a place with lots of sun, so Jumpeez would also need sun block. The next part of the clue tells you where in this area you will find the map piece, buy a dock. There are two ships that are docked in this area of JumpStart, make sure he checks them both. Good luck!
thank you. my son found the piece. i would also like too suggest something that may help your website. i have noticed that alot of the players have been frustrated because they cannot interact with each other as much as other websites such as club penguin and free realms. i suggest that you let the users type what they say but the words have too go through a word filter. this way they can interact but still interact safely.
We’re so glad that your son found the piece, Marilyn! Thank you for your suggestion. We will pass it on to our development team.
sorry for the burden again but my son is now having trouble finding the map piece near sign that leads to the windy hollows game.
Hi, Marilyn – We are going to be posting additional clues to the map pieces in the JumpStart communicator in the bottom right corner of the game. This should help your son. For today’s clue, he should make sure to look at all of the words in the clue to see if there is an area in Windy Hollows he can go to to look for the map piece.
We have the Legends of Grizzly McGruffin downloaded on the PC, but it has locked areas that say coming soon. How do I download any updates needed to unlock these? We have had this game for a few years now.
Hi Noland! The most updated version of this game is available here.
who know where to get sunscreen and a surf board aand who knows where the dock is im trying to find a diamond
Hi Taytay! You don’t have to get these items to get to the clue. They just describe what area a Jumpee might need these items. So think… where would a Jumpee use sunblock and a surfboard? Once you find this area, the second part of the clue will help you to find the exact location of the map piece. If you’re still having trouble check your Jumpee Communicator, because more clues will be coming your way. Good luck Jumpee!
i ment a dragon
Hi! We just got the lifetime membership for JumpStart as my daughter has really enjoyed the first two sections of the 1st grade edition. Unfortunately I have not been able to figure out how to get the rest of the sections opened up now that we have our membership. When I downloaded the ‘Quest for the Color Meister ages 6-8’, it installed but says we need to renew our membership and does not run. The online game seems to run fine and says our membership is lifetime. Can you help me out?
Hi Rob! We are happy to help you. If you downloaded the game before you had lifetime membership the game will not recognize your current membership status. Try downloading the game again by going here . If that does not work, try contacting our Customer Support Team at support@jumpstart.com . We hope this helps, and please let us know if you are still having trouble.
do you get to ride your mutt on math blaster P.S if not maybe you could add it
Hi Jacob! Thanks for the idea! We will pass it along to the Math Blaster developers who are in charge of adding new things to the game. If you want to see what new things are coming to Math Blaster and the Monster Mutt dome check out the Math Blaster Blog.
how can I change my mutt for a different one?
Hi, Shady – Mutts need a lot of love and care, so you can only have one at a time. You have to fully raise your mutt and release it to a planet before you can get another mutt.
I want to change the kind of mythi that I have. I clicked on the wrong one by mistake when I went to the egulator. It has not hatched. can I still change it for a dragon kind?
Hi, heba – Unfortunately, once you select the type of mythie you want, you cannot change it. We’re sorry about that! But we promise that all of the mythies are super cute and fun, so we think you will like whatever mythie you get!
My daughter achieved the swim tail prior to an upgrade a while back. When she went back to her character the tail was gone. She has the requisite sand dollars but is unable to get the tail.
How is this rectified?
Hello, John – We are so sorry about this. We will have to look at your account specifically to fix the problem, so we will need the email address you use to log in to JumpStart.com and the child name you select to launch your daughter’s game. Would you mind sending that to Frankie@adventure.com? Thank you!
my son is having problems with going on jumpstart first grade
Hi Sheren! Is you son having problems downloading the game or accessing it from the computer?
Hi Sheren! We are happy to help. Can you please explain more about your problem? Is it the downloadable game? Is he having trouble downloading the game or accessing it from the computer?
My daughter is in Unit 5 in her Quest for the Color Meister. She is trying to collect red orbs on the Sunny Shores. After collecting orbs in the water, she needs to jump on a jump pad to reach higher ground to collect more orbs but she is not able to jump high enough. We have tried everything and cannot seem to figure out how to collect the remaining orbs on this ledge. Any suggestions?
Hello Iamjewslmomof2! We’re sorry that your daughter is having trouble passing this unit. There should jump pads or ledges that will lead you to the high jump pad. Your daughter may need to think out of the box and jump on anything that will get her close enough to reach the jump pad. Please let us know if you are still having trouble.
hi my daughter has the jumpstart 3D world for pre-k and im not a member yet but i am only able to access one of the Six kits or worlds how can i go to the different worlds or do i need a membership to continue its keeps telling me to go to jumpstart.com to continue her quest help me plz
Hello Frank! We are happy to help, but we need a bit more information. Could you please tell us which game it is? Do you have the CD-Rom game or is it the downloadable game “My First Adventure?”
Hello. Thank you for responding. She is able to reach the jump pad but it only takes her 3/4 of the way up the ledge. Trust me – we have tried repeatedly to circle around and find another way. She has jumped on the jump pad about 300 times at this point and is becoming VERY frustrated. She loves Jumpstart and has been stuck on this part of the game for 6 days now. I really don’t know what to do at this point. Please advise. Thank you!!!
Hi iamjewlsmomof2 — We’re so sorry that your daughter is still having trouble. We are going to email you shortly with some information that will help her pass this unit.
Was there any resolution to this issue (cannot finish collecting orbs at Sunny Shore because jump pad doesn’t reach top of ledge)? My son has been having the same issue for several days.
Hi, Brendt L.! We will email you instructions on how to resolve this issue.
HEY THERE,
I’M A PRE-K TEACHER THAT HAS JUMPSTART ON PUTER AND I CSN’T SEEM TO DELETE SOME OF THE OLD KIDS THAT I HAD, HOW DO I??
Hi Patti — Which JumpStart game is installed on the computer?
When will there be more fun zones
Hi how do you change the color of your ridez on jumpstart?
Hi Caylie! Unfortunately, you cannot change the color of your ride. However, there are ridez in a variety of different colors available for purchase at the Ridez Shop.
Hi Caylie! Unfortunately, you cannot change the color of your ride. However, there are different colors available in the Ridez Shop that you can buy.
Hi, I just bought Jumpstart Advance Preschool and my daughter is doing really well, however, she has just finished collecting her first story book and it’s saying in order for her to continue I need to visit Jumpstart.com. I don’t understand why. She hasn’t even been able to open any other parts of the map yet. How does she open these parts and where do we go from here? Please respond to my email. Thank you,
Hi Holli — We are happy to help. You should receive an email from us shortly that will answer your question.
I’d like to know if you have any gift membership options as I’d like to give my nephew a 1year membership. I’ve checked out the JumpStart site, but can’t seem to find any information concerning this topic.
Hi Riela! We do offer annual membership gift cards at Best Buy, Toys R Us and Rite Aid stores. With these cards, you can add membership to any JumpStart account. Additionally, you may add membership by logging into a JumpStart account then going to the Membership tab. If your nephew does not have an existing account you can register for an account at JumpStart.com by entering some basic information like your name and email address.
Hi, I was wondering if you could make a more challenging arcade area for 5th graders going into middle school? I started Jumpstart one or two years ago and still love it, but I’m going to middle school next year and am not having much of a challenge anymore in the games. It might seem a little silly, but it’s just a thought. Maybe just 6th or 7th. My brother is in first grade and he also loves that game. Thank you. 🙂
Hi Eden! JumpStart is designed for kids ranging from about Preschool to 5th grade. We have more advanced curriculum available in our Math Blaster game. Although math is the only curriculum that is taught, the game is designed for kids who are in the 1st through 7th grades. You can check it out here.
When we are going to have the t.rex for enchanted sanctuary
Hi Alejandro Rainbow Quartz! Right now there are only three mythies available in the Enchanted Sanctuary: dragon, pegasus and hornhowlie. There is a T-Rex charm that Jumpeez can cast on their unsuspecting buddies in the Charms area of Windy Hollows.
Cache was cleared on both Unity Web Player & Firefox too and still have the problem on loading… It does the same thing on IE as well
Hi, AWB — We’re sorry you are having trouble loading the game. We are sending you an email which will give instructions on how to do a deeper cache clean. This should fix the problems that you are having.
It would be nice for others having the same problem if you listed how to do this. You should also have more info listed under FAQs for some of these problems.
Hi! Instructions for clearing both your unity and web browser cache are listed on our FAQs pager, here: http://www.jumpstart.com/customercare/faq#Unity%20Reinstall%20Instructions . If there are any other specific areas that you’d like to see improved on our website, just let us know! We’d be more than happy to help and make sure that you have the information that you need to enjoy the game and keep exploring!
hi i want my jumpy back becouse I became a member but it wont let me on my jumpy ageen HELP!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Hi Chloe! It looks like you have membership on the account with your Jumpee Faith FairyPuppy. Is this the account that you wanted to add membership to? If you have more than one account then you may not have membership on the other one.
hi iv bin trying to find JumpStart 3D Virtual World: Trouble in Town and JumpStart 3D Virtual World: The Quest for the Color Meister but I cant seem to are they still available? ps: please excuse any and all misspelled words the only reason some of these are spelt right is because i’m using spell check
Hi Miakayla! Both of these games as well as two additional games are available to download for free when you purchase JumpStart membership. You can learn more about adding membership to your account and downloading the games here. If you are already a member you can start downloading the games right away by going here.
thanks and yes I am a member but I can only see the my first adventure game are they attached to it?
Hi Miakayla! If the downloaded games don’t show up, this means that you have already downloaded them to your computer. Check your computer and if you still don’t see them you can download them again by clicking on the following links. You can download Trouble in Town (ages 5-7) by clicking here, The Quest for the Color Meister (ages 6-8) here and The Legend of Grizzly McGuffin (ages 4-6) here. Once you click on the links the game will immediately begin downloading.
thanks and yes I am a member but I can only see the my first adventure game are Trouble in Town and Quest for the Color Meister attached to it?
just curious but I heard about JumpStart Adventures 4th Grade: Haunted Island and that you retired from the line in 2000 and replaced with JumpStart Adventures 4th Grade: Sapphire Falls Why?
Hi, Miakayla! We update our games, so that we can put out new things for JumpStart players. Sometimes this might mean that we discontinue games in order to bring JumpStart players a new game that is compatible with new software.
I miss all of the old jump start PC games from when I was a kid. I don’t like my kids playing online with who-knows how many weirdos pretending to be 6 yr olds. What ever happened to Jump Star Fifth Grade with Edison the firefly ans all those fun games that I spent hours playing?
Hi, Elizabeth! We still have grade-based educational computer and video games available for purchase at various retail stores and in our online store. You can check out our games here. Although they may not be the same titles you remember playing as a kid, they still have the same educational basis. They have been revised to be more up to date with current curriculum standards, graphics and computer compatibility. Additionally, if you are concerned with potential dangers in our game, you can modify the safety settings so that no one in the game will be able to see or interact with your child and vice versa by disabling the MMO feature. You can do this by logging into your JumpStart account and then clicking on the Parents tab.
You can still get those games used from Amazon, eBay, and yard sales, by the way.
(I miss Edison too. CJ just isn’t as much fun without him!)
I purchased Jump Start Advanced Kindergartn and Advanced First Grade. It will not let my kids play past level witout purchasing a monthly membership. The box says this came in says nothing about having to purchase a membership. Is the anything that can be done about this?
Hi, Brenna– Thank you so much for contacting us with your question. We have emailed you with more information to help answer your question.
Hi there – I have purchased a membership so that my children can keep going with Jump Start Kindergarten, and the screen keeps popping up saying they can’t continue unless they purchase the monthly membership. How do I unlock it so they can continue?
Hi, Kendra- We are happy to help. Would you please tell us a little more about where you are seeing these messages? As a member, you shouldn’t come across these messages in the game. The only place you might see them is on the Jumpstart.com homepage, but they should go away once you sign in and enter the game.
It’s the CD version of the game, not online. How do I unlock my CD version of the game now that I have a membership so that my son can keep going with his adventure (he’s only done a few of the units)?
Hi, Kendra– When you first set up the CD games you would have registered the games with an email address. If you registered the CD game with the same email that you registered for JumpStart.com, the games will automatically sync up and you will be able to access the extended features. If you registered the games with two different emails the game isn’t able to see that you now have membership. I would be happy to fix this for you by transferring your JS.com membership and your CD game information onto one account. I just need the two email addresses that you used to register for the games. You may either reply to this comment (don’t worry we won’t post any personal information to the blog) or send an email to reviews@adventure.com.
Hi, Kendra– When you first set up the CD games you would have registered the games with an email address. If you registered the CD game with the same email that you registered for JumpStart.com, the games will automatically sync up and you will be able to access the extended features. If you registered the games with two different emails the game isn’t able to see that you now have membership. I would be happy to fix this for you by transferring your JumpStart.com membership and your CD game information onto one account. I just need the two email addresses that you used to register for the games. You may either reply to this comment (don’t worry we won’t post any personal information to the blog) or send an email to reviews@adventure.com.
hi its me again another thing I was curious about was that you have Botley Eleanor Pierre Kisha C.J. Hopsalot and Frankie but what happened to Casey and Edison? plus Pierre had always bin depicted as a polar bear but now is a blue-and-white panda bear and Kisha though long portrayed as a koala she is now depicted as a cheetah why the change?
Hi, Miakayla! Wow, you really know your JumpStart characters! The JumpStart games have been around for a long time and a lot has changed since the first games were introduced. Some of these changes include making new additions to the game and creating the JumpStart online world. Other changes have been made to update the characters to make them new and relevant for kids.
thanks I sort of grow up with jumpstart and I have sum of the older games many of which are form before 2000 and a lot of the games I play are for PC and Kisha C.J. Edison Hopsalot and Casey have always bin my favorite characters Kisha because iv always loved anything that had to do with art C.J. and Edison because I like things that have to do with adventure Casey because he sort of gave me courage to take up gymnastics (which unfortunately I had to drop do to medical issues) and Hops because he dealt with science and gave me a newfound love for said subject
Hi, Mikayla! It’s wonderful to hear that you have connected so much with the JumpStart characters and that they have inspired you to learn new subjects and try new things. Each character does have a very distinct personality and we’re so glad that you love them as much as we do!
Wow! You have a lot of the same favorite characters as I do!! I’ve always really liked CJ, Edison, Hopsalot, and Kisha. *sigh* The nostalgia…
I’ve played JumpStart games a lot when I was a kid, and I looked at a lot of the REALLY old games online…let me tell you, the JumpStart characters have changed a LOT over the years. Hopsalot used to have gray fur and be an adult school teacher, for example. And if you looked at CJ from when he first debuted in 1996’s JumpStart 2nd Grade, he’d be hardly recognizable from his modern appearance.
I must say, I played games from the early 2000s as a kid…when I first saw the characters change to their modern look (back when I was 8) I was actually outraged!! LOL!! Now, I understand that it’s just what happens; whenever the team shifts to other people, they have their own cool ideas, and so things change. I’ve gotten over the emotional trauma, I assure you 😉 (hee hee…totally joking of course. And some people were probably very annoyed when the characters were changed from their very old appearance from the appearance I’m familiar with! It’s just what happens…)
Obviously, I’m not mad anymore, but I’m still curious what was specifically the reason you decided to make the changes to the characters. I’m just curious, since I’m such a JumpStart junkie. It would just be so interesting for a JumpStart geek like me to be able to know this stuff. It would just be awesome, that’s all. God bless~
Hi, StoryMaker! Thanks for being such a loyal fan. We truly value your continued support and love hearing what you have to say about the game. To answer your question, the characters in the game just happened to evolve and change with the times. As the world around them changed, so did their looks. And more importantly, we needed to make sure they looked their very best for their eventual debut in our 3D virtual world at http://www.JumpStart.com. We hope that answers your question. Thanks for stopping by our official blog!
Ha, I guess that makes sense…JumpStart is an ever-changing franchise! Thanks for replying and God bless~
I want To play
my thing says a bad word i mean a word that has gods name in it and its gods name in a bad word so i cleared my cache and my browser and got a mechanic and bought a new computer help!!!1
Hi, Jacob Lava Cheeta– Where are you seeing this word? The word might just be a part of the game and not a technical issue, so unfortunately clearing your cache will not remove it.
Our daughter’s Mythie hatched a few months ago. She feeds it and gives it lots of naps, but it is sad/tired. How does she make it happy?
Hi, Elise R! Even though your daughter’s mythie is rested and full, it might need a bath or want to play. To give her mythie a bath, your daughter will need to take it to the Bath located in the Nursery. She can care for her mythie or play with it by clicking on her mythie then choosing one of the options. Mythies, especially when they are young, need a lot of attention and your daughter will need to feed, care, bathe and play with her mythie to keep it happy and healthy.
hey frainke can you add old stuff from jumpstart back from 2009 i would like it alot thanks
Hi, Mikayla! A lot of the main JumpStart areas that were in the game in 2009 are still here like AdventureLand, StoryLand and Speed Drome. We have expanded on the game since then to add new features and incorporate some Jumpee ideas. Keep checking the blog to see what new things are coming to the game.
i see alot of people in the beach on jumpstart gliding on the water how do you do that
Hi, taytay! I’m not sure how Jumpeez are doing that because gliding on water isn’t a game feature.
also how do you take people off of your account or membership i dont know waht ist is called
used same email address for cd rom based program registration and follow up membership to UNLOCK the game the remainder of the game that I purchased. It is not auto unlocking the remaining 10 or so levels. I would appreciate info to do so. First grade level.
Hi, Cara- We are sorry that the last 10 levels won’t unlock for you. It takes about a day for our system to register the change in your membership status. Your membership is now active in our records, so you should be able to access the entire game. Please let us know if you are still having trouble.
Hello, Jumpstart! Can Non-Members buy some member
stuff in the Jumpstart Threadz? That would be very cool and
a awesome christmas gift!
Hi, Angel Heart- Unfortunately, only members can purchase clothing in the Threadz Store.
When I go into the ”Boardwalk Cannon”, it doesnt work! Help me, please? Thanks.
Oh wait, never mind, Sorry! The cannon works, I didnt know you you
had to click on it. Sorry! Its just that I havent played Jumpstart in a long time.
Ive been playing Jumpstart for about 2 years now, I think.
But now as I get older, can you make a land for 6 Graders?
And I think I finished Future land, Im not sure. But I do
have a question, is the Free 15 Days Of Membership still going on? You know where you link accounts to jumpstart and facebook or something. Can you make a new one? Cause,I dont know, maybe other Jumpeez would like to have another chance for membership?
Thanks.
Best wishes,
Alice With AngelHeart.
Hi Alice! Thank you for your suggestion to add games for older kids. We have passed your idea along to the JumpStart developers who are in charge of adding new features to the game. Right now we aren’t running any promotions that allow players to access membership features for free, but we will keep your suggestion in mind.
Thank you! The new land could be called:Jumpstart University! I hope you like my idea! And I have another Question: Are Jumpstart Membership Cards Avalible in Canada?
Hi, Alice! What a great way for Jumpeez to learn even more in JumpStart! Thank you for your idea, we will pass it along to the JumpStart programmers who are in charge of adding new features to the game.
And the ages could be 9-12! Thanks, bye!
I have so many ideas to tell you! Can you make National Pajama Day at Jumpstart? Where your Jumpeez outfits could be trandformed into Pajamas. And the world of Jumpstart could have pillows and Blankets, plus lots of toys! And there could be Some jumpstat PJ day games, that you can only play once a year on PJ’s day! Bye, and thanks!
Angel With AngelHeart.
Oh sorry in a rush! Spry if I spelled some words wrong, inculding ”’Angel with Angelheart. It should be Alice! Sorry! 😦
Hi, Alice! What a great idea! We will pass it along to the JumpStart developers who are in charge of adding new features to the game.
Thanks!
Oh not again! 😦 Spry should be ”Sorry”. Its just that I type too fast and im always in a rush.
And can you make a feature to let you delete some of the people
you’ve added to your account? Cause my friend made them, not me. And I REALLY want to delete them. Cause she has her own account. So Can you make a feature for deleting other people on your account? Okay, Thanks. Thats all. Bye.
Hi, Alice! I will pass your suggestion along to the JumpStart developers. You are welcome to use the accounts your friend created as your own by changing the Jumpee name and redesigning the Jumpee’s appearance. Go to the communicator then Name Change to pick a Jumpee name that you want, then head to the Jumpee Creator to design the Jumpee just the way you’d like.
I have a another question. Can you make a Christmas Contest? And can the winners get a Christmas T- Shirt? And anyone can join? Thanks. Bye.
Hi, Alice! Thank you so much for your suggestions. We aren’t working on any new contests right now, but we will keep your idea in mind for our future contests.
Oh and Please reply to the questions I posted earlier.
Cool, thanks!
Can you make a Winter Promo Code or just a code for a winter item? Thanks.
Alice With AngelHeart
Hi, Alice! Thank you for your suggestion.
PLEASE, Thanks! It would mean alot to me!
My son has gotten all the badges and super gems through level 12 of the legend of grizzly mcguffin game. The game keeps playing. Does anyone know how it is supposed to end or whatt else he is supposed to do?
Thanks very much.
what is the lifetime membership code?
Hi, Giang- Unfortunately, we are not offering any membership promotional codes at this time. You can learn more about JumpStart membership here.
I like jump start.
Hi, Emily! We are glad to hear you are enjoying the game!
i hate jumpstart when im not a member i wish that u can be a member when u log in and ur always a member
can you add a full house not just one room thanks
Hi, Mikayla! Thank you for your idea! We will pass it along to the JumpStart developers who are in charge of adding new features to the game.
i dont like jumpstart why cant everbody be a member for free i wish me mike blueshark gets to be a member
i want to be a member on jumpstart.com with out filling the member sheet to sing
Hi, Richard- Unfortunately, you will have to register and provide us with some information in order to become a member. You can learn more about our membership benefits and policies by going here.
How do you give a gift to Ivy. This is part of the mission that we cannot figure out.
Hi, Julie S.! We are happy to answer any questions that you have, but would you please tell us which area of JumpStart you are in? If you are in the Enchanted Sanctuary and are trying to get your Eggling, you will need to collect all fifteen hearts hidden around the Nursery. Once you have found all fifteen, return to Ivy and then you will be able to start looking for your Eggling.
Excuse me jumpstart i have a question my grand child just got a membership and hatched her dragon but she would like to release (delete) her dragon so she can have a new one but she does not know how can you please help she is sitting next to me crying right now it is making her so upset i wish i could help her but you are the only one who can so please how do i release (delete) a dragon
Hi, Pamela K.! We are happy to help. You granddaughter can release her dragon by taking it to the Mythie Release deck. This is located in the Mythie Training Area of the Enchanted Sanctuary, behind the mythie dorms. Please keep in mind that the dragon must be fully grown and have gone through all stages- baby, teen and adult- before your granddaughter can release it.
Can I get a free Promotion Code Somehow?
Hi, Jesse! Unfortunately, we aren’t offering any promotional codes at this time.
I agree with Jesse! Please Jumpstart!
Was disappointed in the 3D only having one level to play and finding out you have to pay to open up the other levels. I have no credit cards and besides that 20 dollars should be enough to have all the levels. Most grown up games have tons of levels and the games are only $10 to $50 and come on the store bought disk. Mention the word “kid” and these companies stick it to ya on price. The jumpstart box in the store mentions 3D Virtual World, but no mention that you only get one short level and must pay more to open the other levels. A bit deceptive if you ask me & way over priced for the amount you get when compared to grown up games.
Hi, Kirt- We are sorry that you are unhappy with our JumpStart 3D game. As more kids and families have started playing games online, we have created virtual online worlds with new features and content. To encourage more JumpStart users to check out our online games, we have incorporated membership into some of our PC games.
I am thinking about buying a lifetime membership…But I am wondering if there will be enough learning games for my 4th grader. I am sure there will be enough for my preschooler but the 4th – 6th CD pack looks boring….Oh and do you have to buy a CD set every year when you have a lifetime membership…Please let me know I would like to do this ASAP….Thanks…Ang
Hi, Angela! We are always updating the features and games inside JumpStart.com to add new content, however it is unlikely that we will add any additional learning content for children older than 5th grade. Lifetime membership does include membership access to Math Blaster, which will give your fourth grader additional educational content that is appropriate for children through the 6th grade. Both JumpStart and Math Blaster are entirely online and do not require any additional support or installation through a CD-Rom, so you do not have to purchase anything else. The membership does include four downloadable games that are quite similar in educational content to the JumpStart Advanced games. Please let me know if you have any additional questions.
Hi,
We have JSW 1st Grade and due to computer issues, had to reformat our harddrive and reinstall the program. I know that the progress from the game is saved in a file somewhere, so I did save the entire JSW file before reformatting the harddrive.
Could you please let me know which file I need to copy into the fresh install, so my daughters progress will be back where she left off?
Thank you.
Hi, Michelle- Unfortunately, you will not be able to recover the game progress. You would have needed to save the entire Knowledge Adventure folder under a hidden file on the C drive in order for the game progress to have saved. Please let us know if you have any further questions.
Hi, Michelle! Thank you for contacting us with your question. Our Customer Service Team has the most expertise in this area, so I will go ahead and pass your question along to them and they will contact you via email. If you need to contact our Customer Service Team with any additional questions at support@jumpstart.comT. You can also reach them by email at support@adventure.com.
😦 I did save the entire Jumpstart World folder from the programs file on my hardrive onto a USB storage device. Do you have the name of the file, unless it is not part of the JSW program folder, it should be there.
Hi, Michelle- I am going to pass your comment on to the customer service team to take another look. You should receive a response shortly.
where can u buy the membership cards in canada? THANKYOU
Hi, Dominikue- Unfortunately, membership cards are currently only available in U.S. stores. However, we do offer a variety of payment options for international players. Your parents can learn more about the various payment options by going here and then to step 3.
I love jumpstart too! I just wish that I have enough money for membership. Jumpstart is very educational and fun.
Hi, periwinkle! We are so happy that you are enjoying JumpStart. We understand that not all Jumpeez are able to become members, but we wanted to let you know that we are currently having a sale on membership. You can check out the discounts here.
This is great! Thanks for letting me know. I’m going to ask my parents if I could be one. By the way, when does the discount for membership end?
Oh, and do stores in the united states sell membership cards (if jumpstart does)
Yes, Periwinkle! You can find membership cards a several US stores. You can get a full list of where to buy them by going here. Just make sure you scroll all the way to the bottom of the page to see where we sell our membership cards.
When my child was playing jumpstart for free we had no problems. Now that I have bought it all it does is freeze up. I have to keep rebooting my computer so we can just play something else. Even when I came on this page I had to restart my computer twice before I could write this. Why is that my computer freezes with Jumstart?
Hi, Cherie! It sounds like it might be time to clear your browser and Unity caches. These can get backed up and cause errors in the game or slow loading times. You can learn how to clear both of these by going here. This should fix the problem, but please let us know if you are still having trouble.
why cant my little brother see other players on jumpstart even i clicked enable on multiplayer?
Hi, Nicole! We’re not sure why this is happening. I would recommend that you close the game and log back in. Sometimes it takes a minute or two for the new features to save and the game to know that it can now show the other Jumpeez. If you are still having trouble I would suggest that you clear your JumpStart and Unity caches, and you can learn how to do that by going here. These caches can sometimes get backed up and cause game problems. This should fix the problem, but please let us know if you are still having trouble.
hello i need to now how to get the checcerd flag on jumpstart
how do we find the lucky charm in the Merrlywood missions? We can’t find the riddle either. HELP!
Hi, Gabi- To better understand your question, what are the names of the missions you are having trouble with?
i need help i realesed my mythie and i cant get him to follow me around the island anymore any suggustions
Hi, Erin- Once you release a mythie to flight school, you can only visit it there. You can get a new mythie though that will be able to follow you around!
When signing up for membership, do you get all the games jumpstart offers for free? Or do you still need to download/buy each grade game/other jumpstart retail games.
Hi, Melissa! You will not get all the games that we have along with your membership, but we do offer 4 free downloadable games along with your membership. To download these games, go to the “Parents” section and click on “Download Games.”
Im not a member, but can you get a dragon or pegisus without being a member?
Hi, Aquaflower 100- Unfortunately, you can only members can hatch mythies. However, you can get an eggling to take care of that will follow you around just like a mythie does!
i L O V E J U M P S T A R T 😀
im sad my mythie wont follow me
Hi, Erin- We’re sorry your having trouble with your mythie following you. Have you tried clearing your Unity cache? This is quick, easy, and usually fixes most loading problems. To do so follow this link, http://www.jumpstart.com/CustomerCare/FAQ.aspx#unity-reinstall, and click “Clear My Unity Cache.”
i wanna be a freakn member for free on this game my parents wont even take $8.00 i wanna be one for free
does anyone know how to give a person an account with one who is a member and give it to a person
I love this game,but i cant do any of the fun stuf flike buy cool clothes mor buy a dragon please change th emembership thing so i can please have more fun?
Hi, Emily! We are truly sorry you feel this way, but we do need to keep our current membership policy in order to bring our players, like you, new content and features. Unfortunately non-members do not have access to our petz or ridez, at this time. However, you are able to buy some new items from the Threadz store. To learn more about what’s included in our membership package, feel free to visit: http://www.jumpstart.com/Ecommerce/NewMemberIntroduction.aspx# . Check it out and thanks for playing JumpStart!
My daughter inadvertantly released her mythie. Is there any way to retrieve it?
Hi, Steve- Unfortunately, once you release a mythie you cannot retrieve it. However, she can visit it in flight school and fly around on its back. She can also get another mythie to raise by visiting Ivy in the Enchanted Sanctuary.
My child has bought a horn and saddle for her Mythie and put bought of them on it. A week later both the horn and saddle was off the Mythie and it as not in the dress up area for when she plays with her Mythie. The coins she used to buy this stuff was not returned. She’s just out the coins she used to buy this stuff with. This must be a bug in the game. How can she get back what she bought without having to spend more coins on it? She is really upset about this. Please help.
Hi, Cheire! Thank you so much for bringing this to our attention. We really appreciate it. Have you already tried clearing your browser’s cache? You can find some quick and easy instruction on how to do this, here: http://www.jumpstart.com/CustomerCare/FAQ.aspx#unity-reinstall . Sometimes, when your browser is backed up with stored information, it can cause glitches in the game. Try it out and if you are still encountering this problem, please let us know by listing your registered email address in reply to this comment (this will be kept private and will not be published for public view). This way, if necessary, we’ll be able to look into the specifics of your account and get this problem resolved as soon as possible. Thanks for choosing JumpStart for your family!
I had a few of my sister’s kids spend the night with me, and they played on Jump Start they added their names to it now I don’t know how to delete their names off Jump Start. I have looked and looked and still can not find a way to remove their names. Please tell me how to delete their names off Jump Start.
Hi, Brittany- Unfortunately, once you create a player you cannot delete it. However, you can change a player’s name and birthday by going to Manage Kids in the Parents section, which will make it like a new player, but the actual game information will remain saved.
Can you get free memberships from going into the question tent?
Hi, Sharlene! You are not able to gain membership through the Question Tent. Unfortunately, we are not running any promotional giveaways or membership trials, at this time. However memberships do, go on sale for limited amounts of time, so please be sure to check back with us often at http://www.JumpStart.com. If you have any other questions, just let us know! Thanks for playing JumpStart.
Shelly and Kendra love JS! Kendra said, “Mom, me and Shelly want to play on a wedsite called Jumpstart!” when I told them yes they Live on it now. They saw the thing for math Blaster but I don’t know how to sighn them up can you help us?
-Kaia
Hi, Kaia! Thanks for all the great feeback. Your kids should be able to login to Math Blaster with the same information that they use for JumpStart. Try it out and let us know if you are having any trouble accessing the site. If you are interested in membership to JumpStart, feel free to take a look at out membership page: https://www.jumpstart.com/Ecommerce/NewMemberIntroduction.aspx . JumpStart’s membership also includes an all access pass to Math Blaster. Let us know if you have any questions. We’d be happy to help!
AHHHHHHHHHHHHHHHH. JUMPSTART HELP EVERYTHING GONE. EVERYTHING IN MY JUMPEE IS GONE ALL BUDDIES EVERYTHING, MY JUMPEE JUST HAS FALLEN APART IT DRESSED DIFFERENTLY. IT ALL DIFFERENT I MISS ALL MY BUDDIES. ( SIGH ) I AM HAVING PROBLEMS WHAT I DO? WHAT HAPPENED? HAVE I BEEN HACKED? I HOPE NOT. PLEASE HELP JUMPSTART EVERYTHING GONE I MISS MY BUDDIES I THINKING ABOUT THEM. SHOULD I CLEAR THE CACHE AND UNITY WEB PLAYER? WHAT HAPPEN?
Hi, Shis! Try clearing your cache and Unity player first. If this doesn’t help, please let us know.
Also, just so you are aware, our technical team has been looking into an issue with the buddy lists that has been affecting a number of JumpStart players, so there is a chance that this might be related. We sincerely apologize for the inconvenience and will be sure to keep you updated on any new information we get. Thank your for your patience.
I remember when JumpStart first came out! I was one of the very first Jumpeez! lol!
I was NEVER the first jumpee! It’s like my mom just wouldn’t let me play it yet!
the game keeps freezing the browser , never had this problem untill now, computer is new and i work in I.T is there a download or add on or patch to fix?
cheers
Stan
Hi, Stan! We are truly sorry for this inconvenience and hope to get you back into the game soon. The first thing you want to try when experiencing loading problems like this, is to clear your Unity and web browser cache by following the simple instructions listed here: http://www.jumpstart.com/CustomerCare/FAQ.aspx#unity-reinstall .
If the problem persists, it would be best for you to directly contact one of our friendly customer support agents at support@jumpstart.com. Thank you for your patience and for choosing JumpStart!
I really liked the old jumpstart. I can’t recognize this jumpstart anymore. I’m just expressing my opinion and I hope nobody gets this wrong.
Hello-
I completed all of the challenges in Marine Land, along with all the levels of the game, but the last piece of the sand dollar for Pearl Push won’t fill up…what do I do? Once again, I did all of the challenges, and all of the levels for pearl push and bubble trouble. i have 14 sand dollars, and the last one won’t fill up! Please help me!
Hi, Sarah! We are truly sorry for this inconvenience and hope to get your game running normally. The first thing you want to try when experiencing loading problems like this, is to clear your Unity and web browser cache by following the simple instructions listed here: http://www.jumpstart.com/CustomerCare/FAQ.aspx#unity-reinstall . Often, when your cache is storing too much information, it can cause errors in the game like this.
If the problem persists or if you’ve already tried this, it would be best for you to directly contact one of our friendly customer support agents at support@jumpstart.com. Thank you for your patience and for choosing JumpStart!
hmm. . I remember a jumpstart game it was grade 1 i don’t remember the name of it just some parts of the game
There was this character that had to walk around a mountain or something collecting elves for clues and hints than you get the treasure or something and it has 3 levels of the mountain than you can enter the castle and you climb one rope and the king gets really angry than you get a treasure and jump down, than you end up in a clubhouse with all of your treasures. . ..
anyone know what its called?
Hi my name is Angie and I would like to know how long it takes to grow a mythie?
took us a couple of days to hatch, then a few mmore to grow and go to flight school
my child kayla-pixie-jewle hasent been on sence cristmas and shes still an elf so can u make her big shes dosent like the elfs its scares her
Hi – Your daughter should be able to change her Jumpee’s appearance by selecting the creator icon in her character dock. Have her try this first. Since our holiday features are out of the game, her character should have returned to its original appearance, so if the elf features remain please try clearing your Unity and web browser cache by following the simple instructions listed here: http://www.jumpstart.com/CustomerCare/FAQ.aspx#unity-reinstall .
If the problem persists, it would be best for you to directly contact one of our friendly customer support agents at support@jumpstart.com. Thank you for your patience and for choosing JumpStart!
Something bad happened on Jumpstart. I came to a holiday party in the Jumpstart VIP room, and there were some Jumpeez NAKED. BARE NAKED. Some of them didn’t have faces. It was beyond weird. My mom doesn’t know if jumpstart is a good website to be on if the Jumpeez are naked. Was this a technical issue? What was it?
Please respond.
Thank you very much.
Kellie
Hi, Kellie! We are truly sorry for this inconvenience and hope to get your game running normally as soon as possible. Please know that it is very unusual for this to happen in JumpStart and is something we will need to look further into. The first thing you want to try when experiencing loading problems like this, is to clear your Unity and web browser cache by following the simple instructions listed here: http://www.jumpstart.com/CustomerCare/FAQ.aspx#unity-reinstall . Sometimes when your cache is storing too much information it can cause errors like this in the game.
If the problem persists or if you’d like to speak directly to one of our friendly customer support agents at support@jumpstart.com. Thank you for your understanding and for choosing JumpStart!
hey I love jumpstart, and I would like to become a member, but I have not credit cards have only cash ,what I gone to do?
Hi, Yasmina – To pay for membership using cash, you’ll need to pick up a membership card. At this time, you’re be able to purchase JumpStart membership cards at Toy’r’Us, Best Buy and Rite Aid stores in the US. You can find out more about our in-store retailers here:http://www.jumpstart.com/AboutUs/StoreLocation.aspx .
We also accept payment through the use of Ultimate Game Cards which can be found at Wal Mart, GameStop, and 7-11 stores.
What’z up with the mythies sitting in thin air at the mythie training
Dear, JS
I asked my mom if I could become a member, and she said no because shes afaid that if I get a membership there will be a virus on the computer. Is thisa true?
Hi, Amber – This shouldn’t be an issue since JumpStart is a browser based game. The only thing you would be downloading onto your computer is the Unity Web Player, which is completely safe and would not pose a threat to your computer. It is used to launch our virtual world in addition to a number of other online games. You can find out more about it here: http://unity3d.com/webplayer/ . If you or your mother have any other JumpStart questions, you can directly contact one of our friendly customer support agents at support@jumpstart.com. Thank you for choosing JumpStart!
Dear JS,
My mom said that when my brother was little he got a membership on runescape, but someone hacked onto his account and played the games. Also my mom does not want to give her debit or credit card number. If I become a member, will someone go on my account, and will u give out info about my moms credit or debit card number.
Can u pay cash to become a member?
Can u delete an account?
Hi, Amber – did you want to delete an account or a character on the account? At this time you are allowed to have up to 6 characters / players on each account. Please be more specific, so that we could help you with this account question. Thanks for playing JumpStart!
Hi, Amber – To pay for membership using cash, you’ll need to pick up a membership card. At this time, you’re be able to purchase JumpStart membership cards at Toy’r’Us, Best Buy and Rite Aid stores in the US. You can find out more about our in-store retailers here:http://www.jumpstart.com/AboutUs/StoreLocation.aspx .
We also accept payment through the use of Ultimate Game Cards which can be found at Wal Mart, GameStop, and 7-11 stores.
I mean i would like to delete a character under an account
Hi, Amber – At this time you are only able to change the name of an existing character and not delete them completely. To do this you’ll need a parent to enter the “manage kids” section. You are, however, able to create a total of 6 characters under a single account. We are sorry for the inconvenience, and if you have any other questions, just let us know!
Never mind about the name a egg thing! I went on JS and it let me name my egg! Thx 🙂
Hi, Amber – If your mom would like to speak directly to one of our friendly customer support agents about billing and account security, she can contact us at support@jumpstart.com. Thanks for your interest in JumpStart!
I have been having an egg for a while now, but i noticed my egg does not have a name. How do I get my egg a name
HI, Amber – At this time, there is no way to name your eggling. If you end up hatching it into a Mythie, you’ll be able to select a name for it in the game.
Also when i paint my egg and leave JS, It changes back into its original color. I cleared my cache but it still didn’t work. How do i keep my eggs color from changing
Hi, Amber! Thank you so much for bringing this to our attention. At this time, there is a technical glitch affecting our Mythie features. Please know that our team is doing what they can to resolve the issue as soon as possible. A number of our JumpStart players have not been able to release or grow their Mythies, which is pretty unusual. Thanks for your patience and understanding. We’ll be sure to keep you updated with any new information.
JS, WE WERE HAVING A SLEEPOVER ON JS FOR ONLY THE PPL WHO COULD WRIT THEIR NAME THE FASTEST ON MY BOARD! THEN THESE RANDOM KEPT COMING< AND WE SAID TO THEM TO PLZ LEAVE POLITELY BUT THEY WONT AND KNOW THERE STILL THERE! ONE OF THEM CALLED ME MS.SASSY! AND ONE OF THEM SAID JESUS DOES NOT LUV U! WHAT DO I DO!!!!! 😦
Hi, Amber – Thanks for bringing this to our attention. We are very sorry to hear that this happened. You can report inappropriate comments or players that are bothering you by using the moderator button in the upper right hand corner of your gaming screen. Just hit the red shield icon for more details on how to use this feature.
If your parent would like to speak directly to one of our friendly customer support agents about our typechat system, they can contact us at support@jumpstart.com. Thank you for your understanding and for choosing JumpStart!
my kids love it
Thanks for choosing JumpStart for your family, Amy!
Listen, AMY I do too 🙂 😀 XD
-_- OLIVIA -_- sorry my sister doesn’t know right from wrong like, NOT TALKING TO STRANGERS
hello jumpstart creators,
i love jumpstart and got membership too but unfortunately my pc needed a repair and i couldn’t do it for like 4-5 days..i had lot of money,many ridez,many clothes.shoes etc.after i got my pc back i straight away logged onto jumpstart but to my utter surprise all my money was zero,clothes missing,no buddies,ridez missing..i was so upset can you help me get them back or do i have to start from the beggining?pls help! thanks
Hi, dithmi – That is really unusual and we are truly sorry for this inconvenience. Hopefully, we can get you back into the game soon. The first thing you want to try when experiencing loading problems like this, is to clear your Unity and web browser cache by following the simple instructions listed here: http://www.jumpstart.com/CustomerCare/FAQ.aspx#unity-reinstall .
If the problem persists, it would be best for you to directly contact one of our friendly customer support agents at support@jumpstart.com. Thank you for your patience and for choosing JumpStart!
how do i cancle my membership?
Hi, Sara – We’re truly sorry to hear that you are unhappy with your JumpStart membership. To cancel the membership, please contact one of our friendly Customer Support agents at support@jumpstart.com. If there is anything we can do to change your mind, let us know. Our customers are very important to us and we value all your input and concerns.
Hi my dragon mythie won’t grow it’s been stuck on he last day before it’s released for 5 days.
Hi, Angela – Thank you so much for bringing this to our attention. At this time, there is a technical glitch affecting our Mythie features. Please know that our team is doing what they can to resolve the issue as soon as possible. A number of our JumpStart players have not been able to release or grow their Mythies, which is pretty unusual. Thanks for your patience and understanding. We’ll be sure to keep you updated with any new information.
Hi, again, Angela – It seems like our team was finally able to resolve the technical issue with the Mythie features. Please try clearing your caches by following the simple instructions listed here : http://www.jumpstart.com/CustomerCare/FAQ.aspx#unity-reinstall .Once you’ve done this your game should go back to normal.
But if the problem persists, it would be best for you to directly contact one of our friendly customer support agentsat support@jumpstart.com. Thank you for your patience and for choosing JumpStart!
My sons mythie disapeared and had a new one waiting for him in the eggulator. His jumpie also had a new name. I dont know if someone hacked the account and played with his character or this “technical glitch” caused it. How long should it take for a mythie to grow after hatching to an adult. Is it dependent on how many times my child logs on or is it based off of actual days since being created. it seemed like my son had his for a month and only changed once.
Hi, Sean – From what you described this doesn’t seem to be related to the current issue with the Mythies. His Jumpee’s name should only change if it was changed in the account using the “name randomizer” located in your son’s JumpStart communicator. Could you double check the name on the account in the drop down menu before you launch the game? Be sure that the correct account is open before the game itself is launched. In the past, players have had certain issues with that when the account is opened with out being properly logged out during the last use.
The other thing you want to try when experiencing loading problems like this, is to clear your Unity and web browser cache by following the simple instructions listed here: http://www.jumpstart.com/CustomerCare/FAQ.aspx#unity-reinstall . Sometimes when your cache is storing too much information, it can cause problems like this in the game. If it persists, it would be best for you to directly contact one of our friendly customer support agents at support@jumpstart.com. They’d be more than happy to help you with any technical questions. Thank you for your patience and for choosing JumpStart!
Do other jumpees see your picture on the paint board? For example, in Mainstreet by the waterfalls.
Hi, Elizabeth – At this time, each player has their own pictures that they can save after using the painting game. Thanks for playing JumpStart. If you have any other questions, just let us know!
Hey, I have a membershipn and I would like to cancle it. But I don’t know how to do that? Can someone please tell me how?
Hi, Allie – We’re truly sorry to hear that you are unhappy with your JumpStart membership. Unfortunately, for the privacy of your account and personal billing information, we are not able to handle membership cancellations through our blog. To cancel the membership, please contact one of our friendly Customer Support agents at support@jumpstart.com. If there is anything we can do to change your mind, let us know. Our customers are very important to us and we value your input and concerns.
My mythie still won’t grow please HELPPPP.
Hi, Angela – Have you tried clearing your cache already? That’s been resolving all Mythie issues with our other players.
JS im sorry if ur getting kinda anoyed cause i keep taling to u but this is REALLY serious! A girl named Stephanie RainbowPuppy called me stupid and said that the next time she saw me she is gonna get me.Just because on my post I said: If its an emergency, u know u can use my toilet :). And on her post she said: A TOILET JUST DO IT. She thinks im trying to copy her. I reported her, but should I delete her…I dont know what to do
Hi, Amber – If you do not feel comfortable communicating with this player through type chat, you should remove her from your buddy list to avoid situations like this in the future. We are sorry that this happened to you, but please know that you did the right thing in reporting her use of inappropriate language. Thanks for helping keep JumpStart fun and safe for all of our players!
If you’d like, you can also disable type chat by having a parent go into the “Manage kids” settings under the “parents” tab. If you have any other questions, just let us know. Thanks for playing JumpStart!
Hi JS i don’t mean to be rude and don’t take this the rong way but the site is getting boring. Wen r we going to get new lands or islands. And i can’t grow my mythie i have had it on the last stage for about a month
now and is that y my 15 free days is lasting about 2 months! Please help and fix this i’ve been reading all of the things looking for some answers for my questions and found answers but there is a lot of complaints about mythie trouble. And do u still go to ur fb account i sent a message with a question and i still have not gotten ur reply please rite back please.
From,
Jenniffer WaterDolphin
o yah and wen r u going to change the beavers revenge thing its got to get a lot of improvement.
What type of issues are you having with Beaver’s Revenge? Please let us know, so that we can look into the issue. Thanks!
Hi, Jenniffer WaterDolphin – We are so sorry that you haven’t been enjoying the game as much as you once did. Please know that we try our best to keep the game fresh and exciting with seasonal updates, contest and new games. Check out all our most recent blog posts to know what’s new to the game.
As for you Mythie, we were recently experiencing some technical difficulties that needed to be fixed by our team and just wanted to making sure that they were at their best before updating players about their status. If you still having problems with your account, please try clearing your Unity and web browser cache by following the simple instructions listed here: http://www.jumpstart.com/CustomerCare/FAQ.aspx#unity-reinstall .
If the problem persists, it would be best for you to have a parent directly contact one of our friendly customer support agents at support@jumpstart.com. Thank you for your patience and for choosing JumpStart!
when you add 3 childs on jumpstart my computter keeps on turning it back to an other child.
Hi, Cheyanne – You’re able to use the drop down menu on the new homepage to select which account you’d like to use between your 3 kids. At this time, the menu defaults to the first listed name upon login. If the names listed are not the names of your kids on the account please try clearing your cache by following the simple instructions listed here: http://www.jumpstart.com/CustomerCare/FAQ.aspx#unity-reinstall . Sometimes when the account is not logged out properly or if your cache is storing too much information it can causes issue like this.
If the problem persists, it would be best for you to directly contact one of our friendly customer support agents at support@jumpstart.com. Thank you for choosing JumpStart!
If I lose my membership will I still get to keep the member things I have and not be able buy anymore member things, or will I lose everything?
Please respond ASAP.
Hi, Ariel – Unfortunately you will no longer have access to member features like mythies, petz, etc once your membership ends. If you were to add membership back on the account, your old members only items will return to your Jumpee. If you have any other questions, please let me know! Thanks for playing Jumpstart.
My kids love jumpstart but we are having a horrible time running it on any of our home computers, its constanly not completing loading the screens or locks up and freezes every few moments. Our computers are pretty advanced powerful gaming computers as my husband games online and its only jumpstart we are having isues with. We are members and would love to be able to use our account more and get this game running. Is there a recommened browser, or program we need or computer specs to run this game correctly? We are on PC’s and using FireFox as the browser.
Hi, Dawn! That does sound pretty unusual. Have you tried clearing your Unity and web browser caches by following the instructions listed here: http://www.jumpstart.com/CustomerCare/FAQ.aspx#unity-reinstall . Sometimes when too much information is being stored in your cache it can cause loading errors like the ones you’ve described in the game.
If the problem persists, it would be best for you to directly contact one of our friendly customer support agents at support@jumpstart.com. Thank you for your patience and for choosing JumpStart!
I am tryin to send a message to a buddy but it tells me the message is blocked. Please help!
We’re sorry about that, Cindy! Do you have typechat enabled on your account? Sometimes messages from player with typechat to players without it are not sent. At this time only players with typechat are able to read typechat messages. If this is not the case with your account, let us know. We’d be happy to help work this out with you. Thanks for playing JumpStart!
i love jumpstart SO much
my friend audriana and i play it all the time but we cant see
each other can you leave a reply
thank you ❤
Hi, Jaden! Have you added Audriana to your buddy list yet? Using your JumpStart buddy codes you’ll be able to add each other so that you can interact in the game. Try it out and let us know if you have any other questions. Thanks for playing JumpStart!
i tryed that but still only if shes in her
negihborhood and in my house is when we see each other
pleas help ASAP
please help??im on the phone and she wants to know
Hi, Jaden – You’ll need to pull up your buddy list and select the “invite” button under your buddy’s name . After doing this, your friend will need to accept the invitation. After it’s been accepted, you should be able to see each other in the game. Try this out and let us know if you have any other questions. Thanks!
ASAP
ASAP
come on can you talk
its ok if you dont have a anser
i want to know if you do
please respond ASAP
we are friends and we cant find each other on our list please help!!!!! 😦
Hi, again, Jaden – Let’s start by adding your friend using her buddy code again. just pull up the request tab in the Buddy list window and type in her code to have the request sent. From there, she’ll need to accept your request for you to both appear on each other’s lists. Let us know if you have any other issues with this feature since she’ll need to be on your list before you can start seeing her in the game.
Dear JS, I recently added a friendly message on my message board. When I was finished, a message popped and said: “You can not say that here! This is your last chance until your Type Chat is taken away!” I have been having these pop-ups happen to me alot. I dont know why because I don’t say anything inappropiate or rude. If my Type Chat is taken away, can I renable it? In other words, can I put it back on.
Love,
Jasmine Dreamer A.K.A Amber
Hi, Jasmine Dreamer! Thanks for sharing your typechat experience with us. Unfortunately there are a number of players that misuse typechat to get inappropriate messages across the message boards, so our system does try to catch these instances and give players fair warning. So that your messages are never misunderstood, be sure to fully type out each word and avoid using shortened slang terms. And just so you know, for your typechat status to be taken away, you would need to receive a number of warning per day. So if the warning was in fact a mistake, you should have nothing to worry about.
In the meantime, if you or your parent(s) have any questions about our chat system, feel free to contact one of our customer support agents at support@jumpstart.com. Thank you for choosing JumpStart!
hi how do i upgrade my membership? where do i go?
Hi Dawn – To make changes to your membership status, you’ll need to speak directly with one of our friendly customer service representatives at support@jumpstart.com. For the privacy of your account and personal information, we cannot handle these types of requests through our blog. Thank you for stopping by and for choosing JumpStart!
it is so wsame i can not even deskrib it it is the best!!!!!
hi jumpstart thank you so much for the info! one more thing i do not understand where all the characters are located. who are they? please help!
from
Dede D.
Hi, again, Dede – Those other characters are actual players in the game. If you’d like to turn off this feature to limit your child’s interaction with other players, simply go to the parent tab at http://www.JumpStart.com. From there, you’ll need to select the “Manage Kids” button. Check it out or if you have any other questions, just let us know. Thanks for choosing JumpStart!
how long does it take for your mythie to grow up so you can fly it?
You’ll need to care for and train your Mythie for it to grow. Keep playing with it and it will be fully grown before you know it!
and also if my friend starts can we meet each other in a certain place? she wants to know
Before you can see your friend in the game, you’ll need to add each other to one another’s Buddy lists. That way you’ll be sure to find each other around JumpStart. Just switch buddy codes and send a request to your buddy to get started. Try it out!
a jump start me no membership i level 1 ok so you membership
Thanks for stopping by, Ahmed! Unfortunately we are not running any promotional membership giveaways, right now, but we do appreciate your interest in JumpStart. Thanks for playing!
And just so you know, membership is currently on sale at our site. Be sure to check it out!
Do you have to be a member to buy everything?
I love Jumpstart but it would be better if you didnt have to be a member for everything I mean like kids can explore like 60% of Jumpstart because the membership thing
Please Reply… 🙂
Hi, Nicole! Although we understand your frustration with having limited access to the site, we do need to have our current membership policy in place to help keep things running around JumpStart. Without it we would not be able to continue to create new content for players like you to enjoy.
In the meantime, we’ll be sure to share your feelings with the rest of our team and if there are any changes made in the near future, you’ll hear about it here on the blog first. Thanks for stopping by and letting us know what you think!
i released 2mythies but when i went to hatch the 3rd mythie it had the normal 3 mythies.why?
Hi, Allyson Lavabolt – Could you explain your problem a little more. Unfortunately we’re not sure what you mean by “it had normal 3 mythies.” We’d be more than happy to help, but we’ll need a little more information from you first. Thanks!
I’m not a member and I got a mythie egg and I’ve had it for a while when will it hatch? I click the “hatch” option and nothing happens 😦
Hi, Annie! Unfortunately our Mythie features are exclusive to JumpStart members at this time. As a non-member you have limited access to the game and are able to care for and decorate your eggling, but you won’t be able to hatch it. We are sorry for the confusion that may have caused, but in the meantime be sure to check out our post, http://blog.jumpstart.com/2012/05/16/the-enchanted-sanctuary-eggling-101/ for the latest information on our egglings. If you have any other questions, just let us know. Thanks for playing!
Hi my daughter just got a ride and when she was playing it today she put it in her inventory. So now her character is not on the ride anymore. I can’t find the ride anywhere.
Hi, Brooke K. – Head over to the Ridez shop garage, which is attached to the side of the main store front. This is where all ridez purchased by your daughter will go. From there, she’ll be able to select a ride or simply view her inventory. Have her try this out and let us know if you have any other questions. Thanks!
how do u get your horses out the ride ones
Hi, Michelle – To retrieve a ride that you previously purchased, all you’ll need to do is head over to the ridez garage that is connected to the ridez shop. There, you’ll find your full inventory of items and be able to choose one to use around JumpStart. Check it out and let us know if you have any other questions. Thanks!
Dear Jumpstart,
i keep getting brown spots on my RED and Black dragon!
I keep washing him but it’s no good! Please help Jumpstart!
Hi, Brooke – It sounds like the spots could actually be the pattern on your Mythie’s scales. But if you’d like you could also try clearing your caches by following the instructions listed here: http://www.jumpstart.com/CustomerCare/FAQ.aspx#unity-reinstall . Sometimes when your caches are storing too much information, it can cause errors in the game like this. Give it a try! Thanks for playing JumpStart!
In marine land where is the giant hand?
Hi, Ellie – A member of our team has emailed you at your listed “cox.net” email address with detailed instruction on how to complete the two MarineLand Missions that involve locating the giant hand. Check it out and let us know if you have any other questions. Thanks for choosing JumpStart!
LOLZ i just absolutly love jumpstart!!!! ME AND MY DAUGHTER TOO! 🙂
Thanks for playing, Delaney BlueKitty! We’re happy to have you as a fan.
I LOVE JUMPSTART }’;[;
We’re glad to hear it, Ameerah! Thanks for playing JumpStart.
i have something to say y do sites have memerships its just for more money and really some families dont have alot of extra money to pay for memberships im part of that family so i hope you will stop ur memberships. were going threw alot of troble with money and not having enough
Hi, Caroline – We do our best to make JumpStart accessible to all our fans, which is why it’s free to sign up and play with limited access as a non-member. Please keep in mind that it takes a number of people and hours to create the things that you see in the game and to bring players like you regular updates each season, which is the main reason we need our current membership program. Without it we would not be able to keep everything going here at JumpStart.
Additionally you’ll notice that our membership packages regularly go on sale, so that interested players are able to purchase membership at a discounted rate for limited amounts of time. If that sounds like something you might be interested in be sure to check back with us regularly. We hope this answers your question. Thanks for sharing your thoughts with us. We appreciate your understanding and hope you can continue to enjoy all of our fun non-member options at http://www.JumpStart.com!
Also Jumpstart, listen up. i think your speech is way too controlled. My daughter was saying she wanted to meet a person by messaging him to meet her at her place on Jumpstart and it said the message was blocked. BLOCKED! That is a harmless message and i would think about my suggestion if I were you.
Hi, Hannah! We apologize for any confusion you may have experienced in receiving that “blocked” message. And we will definitely take your daughter’s experience into consideration for future updates to our system. In the meantime, please keep in mind that the players your daughter is interacting with are real people from around the globe. That being said, the limitations we have in place for our chat system are only there with your child’s safety in mind. We appreciate our understanding as we work to better evolve our safe chat system. Thanks for sharing your thoughts with us and for choosing JumpStart for your family!
Jumpstart I have a question. My daughter bought a color kit for her mythie and when she went to dress it up, it wasn’t in the inventory. I spent good money on that. Please help me and if you can’t, give me the pegasus rainbow color kit free please.
Hi, Mystique – We are so sorry about that. It sounded pretty unusual, so we took a quick look into your account and made sure everything was working properly. Could you have Hannah go back into her Mythie’s inventory by clicking on the Pegasus and selecting “Dress up.” From there she’ll need to hit the button with the rainbow and paintbrush icon to pull up her color kits. She should find that the rainbow color kit is now in her inventory for the Pegasus, “Blue Gem.” Have her take a look and let us know if you have any other problems with the account. Thanks for choosing JumpStart for you family!
My 9 year old twin daughters Colleen and Chandler have informed me that there is a certain player bullying people on the site by only adding members. They saw one of the comments above. That’s very rude, since all members add non members. My daughters are members and they add non members. Just wanted to tell you that someone was bullying people.
Also, my daughters had a question: How long will the Tiki Pool be on the site? It’s both my daughter’s favorite Funzone. Will it be here the whole summer or just a few weeks? My daughters wanted to know.
Also,
Hi, June! Thanks for letting us know what you think. We completely understand where you are coming from and we’ll be sure to monitor the situation more closely. If any of the blog comments get out of hand and are directed at specific players, we’ll be sure to step in right away. If this bullying is happening to your kids in the actual game, they can always report players by hitting the “moderate button”. Unfortunately we do not have immediate control over who players choose to add to their friend’s list. Since each Jumpee is a real world player, players and their parents choose to not add others to their friend’s list for a number of different reasons. And ultimately for the privacy and safely of your kids in the JumpStart virtual world, we leave decisions regarding multi-player functions like buddy lists and chat up to the discretion of you parents. If you have any other questions about this, please let us know. We’d be happy to discuss it with you more.
As for the Tiki Pool, it won’t be around for all of the summer season, so be sure they get enough time at the FunZone while it’s around. We’re thrilled to hear that they’re enjoying it! Thanks for you continued support and for choosing JumpStart for your family!
Also, my daughters love Jumpstart a lot and thank you for making such a wonderful world.
Yeah I agree. I’m a member I add non members all the time.
Please help me. The tour guides are so scary to me. They just come behind me and talk. Plus, I really have bad dreams about them all sneaking behind me. I never really thought JS could be so scary. I mean, they are friendly, very friendly. But, I find them scary. And I don’t like Kat and that other guide in my neighborhood invading my neighborhood at all times. They are everywhere I go and scaring me to pieces. Is there any way I could avoid these guides? Would switching to Single Player work? I just think they’re creepy. They sneak behind me when I walk past them and start talking to me. When I first enter a area the guides load by spreading their arms out wide. I just don’t like them. Could I avoid them somehow please?
Thank you,
Kellie.
Hi, Kellie – We are so sorry you feel this way. But unfortunately even in “Single Player” mode, our guides are still visible. They’re in the game to help you and are definitely not people you should be afraid of while playing. JumpStart is a safe place, so don’t let them bother you too much. We hope you’re able to get use to having them around, so that you can continue to enjoy the game. Sorry we couldn’t be of more help, but thanks for the feedback. We’ll be sure to share your feelings with the rest of our team here at JumpStart!
im not a member but i still have a mythie and i put it in the nursery but i can’t get it back out even when i click the nursery it says “You need to have a mythie before you can enter” so what do i do?
Hi, Hannah! Unfortunately our Mythie features are only available to JumpStart members. We’re not sure how you were able to get a Mythie, but want to apologize for any confusion that may have caused. We hope you can continue to enjoy the site and we wish you the best of luck on all your JumpStart adventures.
Hi,
AHHHHHHHHHHHHHHHHHHHHH. I haven’t played JS since early 2009 ( Like January) and now it’s different. Everything is in different places. I just logged on for my first time in a few years today, I have been busy with Fantage and Buildabearville and never really got to go on other worlds. Will you please give me some help? I’m getting confused with everything now that the world is different. And JS has gone multiplayer while I was gone and I have no idea how to add buddies. And who are those people in blue uniforms with no middle name ior last name who come behind me and stafrt talkuing to me?
Hi, Rachel – Thanks for your interest in our updated virtual world at http://www.jumpstart.com! To add buddies you can either send a buddy request using our buddy code system or if you find a friend in-game simple select their jumpee with your mouse to pull up their “about me” page. On the top middle portion of this page you’ll find a button with a “+” icon. Press that button to add the player to your B.F.F. list.
There’s ton to see and do depending on what interests you. Since you’re just starting out, feel free to look through out official game guide here: http://www.jumpstart.com/CustomerCare/game-guide.aspx#perfect-game . It will help you find the games and areas that fit you and your learning level. If you have any other questions we’d be happy to help you along the way.
I had a spelling error. Who are those people who come behind me and start talking to me when I walk past them? They are beyond weird. You know, those Jumpees who wear blue uniforms? And how do I add buddies? Could I have some help? I came back to JS and everything is so new.
Hi, again, Rachel! Those characters are our JumpStart guides. They help point you in the direct of fun activities in specific areas. If you’re ever stuck on what to do, you can always ask them for help. We hope that answers your question. And like we said, we’re here to help if you need any other tips or help around the game. Thanks for playing and for checking in with us here at the blog!
Rachel, I really know what you mean. In the mummy’s maze, those mummies just pop out at me! That is just plain freaky. It’s not really unusual for me, because i’m scared of almost everything. I also used to be afraid of the tour giudes. I just started talking to them, and overcame my fear once i knew they wouldn’t hurt me or anything. I used to think that if i didn’t answer them, their eyes would flash red in anger and they would scream ” ANSWER ME NOW!!! ” in a really monsterous voice. But i learned there was nothing to be afraid of.
Hope this helped!
– Brooke SparkleKitty
im having trouble logging in
Hi, Pgao – What seems to be the problem? We’ll need a little more information from you to get this issue resolved, so be specific and let us know exactly what is happening on your screen when you attempt to log in. Is there an error message that appears? Did you forget your password? Or is the page not loading? We’d be happy to help, so please let us know. Thanks for bringing this to our attention. We’ll be sure to keep an eye out for your response.
How do I get into the world, All I’m getting is a Fruit Slicer game?
Hi, Shane! We are truly sorry for this inconvenience and hope to get you back into the game soon. The first thing you want to try when experiencing loading problems like this, is to clear your Unity and web browser cache by following the simple instructions listed here: http://www.jumpstart.com/CustomerCare/FAQ.aspx#unity-reinstall . If the problem persists, it would be best for you to directly contact one of our friendly customer support agents at support@jumpstart.com. Thank you for your patience and for choosing JumpStart!
How do I find stanley’s watch pieces?
Hi, Kenny – Try checking into your communicator for tips and hints on where to find Stanley’s watch pieces.
Delayney yur daughter better add me im mem
Hi. My daughter was on a trial and I just bought her a membership today. Last night her Mythie grew and she was very happy. But after she took it out of the bath she can no longer find it. She looked in the bath and the nursery. Did she lose it because the trial might of ended?
Hi Margaret! We went ahead and looked into her account. It looks like here pegasus, Little Mist, is just resting over in the Mythie Dormitories. From the Enchanted Sanctuary, have her enter the Mythie Training area to find the dorms. She’ll know its the right area by the mythies that will be popping their heads out from the windows. Have her select that structure and then she should be given the option to wake her mythie. Go ahead and give that a try and let us know if you have any other questions. Thanks for choosing JumpStart!
Thank you so much 🙂 I found her Mythie and showed her how to get it next time. She is quite happy now 🙂
Hm… my son’s jumpee became a duplicate of my daughters, name, gender, appearance and everything… HELP!
That’s really unusual, Harry! And we are so sorry for the inconvenience. The first thing you want to try when experiencing loading problems like this, is to clear your Unity and web browser cache by following the simple instructions listed here: http://www.jumpstart.com/CustomerCare/FAQ.aspx#unity-reinstall . Sometimes when your cache is storing too much information, it can cause loading errors like this. If the problem persists, it would be best for you to directly contact one of our friendly customer support agents at support@jumpstart.com. Thank you for your patience and for choosing JumpStart!
To Jumpstart:
Hey there it’s MK. I have a question. On my brother’s account, I want to add my own character. He has his, and I want mine. But I don’t know how to make another person on Jumpstart. Please help me!!
From MK
Hi, MK – We’ve already responded to your earlier post, but just in case you see this first, “To add a player, simply sign into your JumpStart account and have a parent select the “Parents” tab at the top of the screen. From there they’ll need to hit the “Manage Kids” option. The following page will allow them to add a new player. Then once the player is added you should be able to select his or her name from the drop down menu on the homepage. Give that a try, and let us know if you have any other questions. Thanks for playing JumpStart!”
Does anyone know how to get an invisible ride??? or an invisible swing??? my daughter really wants one. if u know what im talking about please help. Thanks.
Hi, Geniece – We’re not sure what type of ride your daughter is asking about, but if you have any more details we’d be glad to look into it for you. Sorry we couldn’t be of more help, but thanks for choosing JumpStart!
Hi all,
We are stuck on Unit 2 of 1st Grade Essentials 3D Virtual World “Trouble in Town”. What needs to be done to move on to Unit 3 and so on? Thanks.
Hi, Andy – At this time, the “What’s New” blog primarily handles questions about our online world at http://www.JumpStart.com. For the most up to date tips and tricks regarding JumpStart software, please feel free to contact our Customer Support team at Support@Jumpstart.com. Sorry we couldn’t be of more help, but our Support team will be sure to answer any of your questions. Thanks for choosing JumpStart!
how do you change the hair color of one of the hair styles my daughter can’t figure it out neither can i she saw someone on there with her hair but another color
Hi, Brittany – She’ll need to go into her Jumpee creator to see what hair options she has in her inventory. It’s the button with the clothing hanger icon on the right hand side of her character dock. If she’d like to purchase more items using the JS coins she earns while playing games, she can do so by visiting our Threadz Store. There will be page just for hair! Try that out and let us know if you have any other questions. Thanks for choosing JumpStart!
how do you take a friend off your ignore list
Hi, Luis – First, you’ll need to remove them from the ignored list using the remove buttons on your buddy list. And then once they’re off your “ignored” list, you’ll need to add them back onto your buddy list. We hope that helps. Let us know if you have any other questions!
how do i become a member
Hi, Jacob – To become a member, all you’ll need to do is head over to our membership page at http://www.JumpStart.com! You’ll find it here: https://www.jumpstart.com/Ecommerce/NewMemberIntroduction.aspx . We offer a few different payment options so that you can find the one that best fits you and your family. Check it out and let us know if you have any other questions. Thanks for your interest in JumpStart!
if i could write a story about jumpstart it would be a millon pages long……
if i would write a story it would be a millon pages long -.- (gotta lot of work to do…)
wow can i make a comic book to
Hi, Ashley Meadow – Thanks for your interest in our new comic books! The ones in the Windy Hollows Comic Book Shop were from a contest we held a few months ago. You can read more about it here: http://blog.jumpstart.com/2012/02/09/attn-storytellers-comic-book-contest/ . Although the contest has officially closed, you are still more than welcome to create your own and send it in as fan mail. So, if you have anymore questions, please let us know!
jumpstart i love u can i make a comic book!!!!!!!!!!
Hi, again, Ameerah – Thanks for your interest in our new comic books! The ones in the Windy Hollows Comic Book Shop were from a contest we held a few months ago. You can read more about it here: http://blog.jumpstart.com/2012/02/09/attn-storytellers-comic-book-contest/ . Although the contest has officially closed, you are still more than welcome to create your own and send it in as fan mail. So, if you have anymore questions, please let us know!
NEW to this, how do I find a list of games on here?
Hi, Melanie! Thanks so much for playing JumpStart! The easiest way to get to the games is to select the “quick launch” button located on your jumpee’s character dock (it’s marked with a game controller icon and located right next to the map button). This will bring up direct links to all your gaming options. Check it out and let us know if you have any other questions. We’d be glad to help!
And, just so you know, all our games and areas are designed to fit specific age groups and learning levels, so you’re more than welcome to use our official game guide here: http://www.jumpstart.com/CustomerCare/game-guide.aspx#perfect-game to get yourself more familiar with our virtual world and to find the perfect place to start exploring.
I am having problems customizing my jumpee’s face. Please help!
Thanks for stopping by the blog! What exactly seems to be the problem, Bailey TwinkleSwan? The more information we know, the easier it will be for us to help get it resolved.
i have ideas for jumpstart. a new ride. two wheel bike ride.
Thanks for sharing your great ride idea with us!
wats the fastest ride on the game? please tell me
help me custmize my homepage.
Hi, Jayson – At this time, there’s no way to edit the homepage that you see when logging in. However, the page itself is tailored to include information specific to your Jumpee. Let us know more about your ideas for the page and we’ll be sure to share them with the rest of our team here at JumpStart! Thanks for playing.
What happened to my home page? There used to be a place where you could post stuff and ppl could post back. Plz give it back. I luv posting stuff, and also, the mail icon is gone. Plz give that back to!
Hi, JumpStart Fan! You should still be able to view your messages and send other people messages by using the new message button. It’s the button with the envelope on it. Give it a try and let us know if you have any other questions!
ashley zacky
Hi Rosie Uhmm Just Wondering How Do You Become Part Of The Jumpstart-Mod Team Id Love To Be Part But Still Have All The Enjoyable Stuff That I Have Now-Please Write Back Asap!
Hi, Rosie – Thanks for stopping by the blog with your questions and for playing JumpStart. Unfortunately, we’re not sure what you mean by “The JumpStart-Mod Team” However, if you let us know more about this idea, we can do our best to help!
love jumpstart.are they any plans of making it higher till 10 th grade
Hi, Aria – We’re glad to have you as a fan. There are no immediate plans to expand the game to include higher learning levels, at this time. However, if that changes at any point, you’ll hear about it here on our blog. Thanks for playing!
im not a member and i really i mean REALLY want to hatch my eggling and im sad that i cant is there any way i could?!?!
Unfortunately our Mythie features are only accessible to JumpStart members, at this time. If that changes anytime in the near future, we’ll be sure to let you know. Thanks for playing!
*sniff sniff*It won’t let me play,even though I’ve installed Unity Web Player!Please help!T_T
Hi, Aubrie! Are you getting any type of error message on the screen when you attempt to play? Please let us know as much detail as possible, so that we can help get you into the the game. Or, if you’d like to speak directly to one of our friendly customer support agents at support@jumpstart.com. Thank you for your patience and for choosing JumpStart!
Wonderful website. Lots of useful info here. I’m sending it to several pals ans also sharing in delicious. And naturally, thank you to your effort!
FRANKIE AND JUMPSTART YOU ARE SO AWESOME PLEASE TURN ON MY TYPE CHAT AND BTW I LOVE JUMPSTART!!!! PLZZZZZ RESPOND IF yOUR JUMPSTART! :omgomg:
Hi, Alexis – Thanks for stopping by the blog! Before you can activate typechat, you’ll need the permission of one of your parents. You can send an authorization email to them from the game or they can manage these settings under the “parents” tab on your account. We hope that helps clear up any confusion. If you have nay other questions, please let us know!
THANK YOU JUMPSTART!
JUMPSTART RESPOND TO THIS: JUMPSTART I LOVE IT!!! I LOVE POSIDON’S HANGOUT OR HOWEVER YOU SPELL THAT :O
Thanks for choosing JumpStart, Alexis! We’re glad to hear that you’re enjoying the game.
BTW THX FOR MAKING MATHBLASTER!!!!
Thanks for playing Math Blaster, Alexis!
errrr
hey jumpstart im really happy you have mythies!! and also i think mathblaster is SUPER cool! and also my sis is playing jumpstart now :3
We’re glad to have you as a fan, Alexis!
can u help me? i dn’t no hw to use the new jumpstart!! i hpe u put back the old want!!!!
What exactly do you need help with, Haniz? We’d be happy to clear up any confusion.
Hi I was hoping that jumpstart would have new cloething by now because I have none and I dont have any money.
Hi, Irelynn – You can collect JS coins to shop with by playing more of our games. Remember that learning games do tend to have larger payouts, so you might want to start there.
How do you send friends photos because I see on other peoples About Me pages there friends had sent them Photos and Photo Bombs.
Hi, Ally! Take a look at the new photo album feature on your dock or after you take your next photo. You’ll notice that there is a new button that allows you to send photos t o you Jumpee pals. Give it a try today and let us know if you have any other questions.
Hey Jumpstart Problem here and its hard to figure out when I try to swim in too the sand it does not work my friend Faith wonder wolf did it she swam right in too the sand and I am mad I cannot do it yet is there anyway that she has done that trick? Thx well I dont think that was a helpful clue 😦
hi jumpstart my bro plays and so do i but we cant get a car but we are not members how do you get a car|?????????????/////////////
Hi, Philippa! Thank you so much for playing JumpStart. We’re glad to have you and your brother as fans. Unfortunately, ridez like the car that you’re describing are only available to members at this time. We are so sorry for the confusion. For a few non-members surprises, you might want to try unlocking the mystery box in your neighborhood house today!
OMG Jumpstart is super awesome! I just LOVE everything about it! I’m a little new, so I don’t really know my way around. Luckily, the map is there to help every newbie find their way around Jumpstart! Man, this website really is SUPER AWESOME!!!!!!!!!!!!!!!!!!!!! xD
Thanks for playing JumpStart, Brooke SparkleKitty! We’re glad to hear that you’re enjoying the game.
where are the thanksgiving things exatly?
Hi, Emmy! The Thanksgiving season has brought updates to the Petz, Ridez, and Threadz stores. You’ll also be able to find the newly added Mayflower FunZone over in DownTown. Check them out and let us know what you think!
I took a photo so I could enter it into the contest for the photo of the week, but I’m not able to save it to my desktop. I tried using the instructions on the Jumpstart blog, but I have an hp laptop, so those instructions didn’t work because they’re only for the mac and a pc. I really want to submit in that photo, so I need help.
Hi, Julia – We’re sorry for the confusion. You should be able to follow the instructions listed under the “PC” option. If you have any other problems, please ask a parent to help you take your screenshot. Give that a try and let us know if you have any other questions.
Hi, I found the St. Patrick’s Day funzone in MainStreet of 2012 very fun. I also enjoyed the other holiday funzones in MainStreet. Now the Central Park Zoo is in MainStreet, and I see no sign oh it being changed. Will the funzones be changed back to holiday funzones this year? I was considering becoming a member this year, and a big reason was because of the holiday funzones, but they are not there anymore. Will the holiday funzones be back soon, or will the Central Park Zoo stay in Main Street?
Thanks for the great feedback Autumn WindWolf! We have a few updates planned for later in the Winter season. Stay tuned to find out what other fun and festive features will end up in our FunZones.
hi jumpstart how do you text
Hi, Milan! When you see players texting in the game, they are actually using their JumpStart Communicators. You can find yours on the right side of your Jumpee’s dock. And, if you are interested in chatting with other Jumpee pals you are more than welcome to use our chat system.
When are there going to be excessories?
We love hearing ideas from players like you, Sierra! Thanks for letting us know what you think would improve the game.
WARE DO U SIGN UP CUZ I WUNT TO SIGN UP
Hi, Sam – To sign up, you will need a parent to help you set up an account at http://www.JumpStart.com . Check it out and let us know that you think of all the great new games and activities that are available.
HI I AM SO HAPPY TO BE IN THIS
Thanks for playing, Sam! We are glad to have you as a fan.
we can’t get our mythie our of the nursery. any advice?
Hi, Myndi! Could you reply to this comment with your registered email address so that we can look into the specifics of your account? It is pretty unusual for this to happen, but we would be happy to help get this resolved. Thank you.
Why cant we say “well” or “ten” or stuff? Well isn’t a bad word, I understand that we cant say 10 because of phones numbers and all that. We have to say we//. Answer plz!
Hi, Emily LuckyDragon – There are certain chat limitations in place to help assure that JumpStart is a a safe an fun online world for all of our players. If you have any further questions about type chat, please feel free to have a parent contact one of our friendly customer support team members at support@jumpstart.com. Thank you!
I cannot find my mythie. Can anyone tell me how to find my mythie???
Hi, Lexie W. – If you sent your Mythie away, it can be in one of two places. If it’s still pretty young, it will most likely be found in the Enchanted Sanctuary’s Nursery. Select the nursery building to try and wake it. If it is not there, you can also check the Mythie dorms, which is a building in the training area. Give that a try and let us know if you have any other questions. We’d be more than happy to help!
Dear Jumpstart,
Hi today I just finished Marine Land and got all of the 15 sand dollars. I got a t-shirt saying I finished Marine Land, but when I went to the Jumpee Creator my swim tail wasn’t there. And every time I jumped into water my swim tail wouldn’t appear. Can you help please?
From Allyssa Volcano
Hi, Allyssa Volcano! We’d be more than happy to look into this for you. Could you please reply to this message with your registered email address and in-game username for us? We are so sorry for the inconvenience and will be sure that none of your account information is never posted to the blog. Thank you!
Um, jumpstart, my daughter finished all the quests and got a shark swim tail…. is there any way she could get the mermaid one. Like a trade, or more quests… or does she just have to deal with only the shark tail.
Please reply, Kendra
Hi, Kendra! Unfortunately, players are not able to trade in their swim tail, at this time. We do however appreciate this type of feedback and will be sure to let the rest of our team know about your request. Thank you!
My buddy Nicole is off my friends list, I might have deleted her. Please give me her buddy code, she is so fun to explore with. Also, my in game name is Autumn Mist. Could you help me to understand the buddy list?
Unfortunately, we do not give out that type of player information through the blog. Sorry for the inconvenience. We hope you continue to enjoy JumpStart!
Hi JumpStart! I have a problem. How do you get no eyes? I’ve seen other jumpeez with no eyes and Emma Fox said there was an icon in the creator. I can’t find it!!!!! PLZ HELP!!!!!
HI, Bailey RainbowLizard! Unfortunately there are no features like that currently available in the JumpStart stores or Jumpee Creator. We are so sorry for the confusion and hope this helps answer your questions about the game. Thank you!
Thx!
I WANNA ROLLER COASTER FOR A RIDE WITH TEN CARS. THEN JUMPEEZ COULD CLICK ON THEIR BUDDY’S ROLLER COASTER AND IN A SECOND THEY ARE RIGHT BEHIND THE ONE INFRONT OF THEM!!!!!!!!!!!!!
Thanks,
Bailey RainbowLizard
What a great idea. Thanks Bailey RainbowLizard!
Thanks!!!!!!!!!! Could you try making that?
Hi jumpstart! Umm I have 2 questions. I’m new to jumpstart and for a mission with the penguins, I have to transform a tourist into an animal, and I cant figure out how to do it. How do you do it? My other question is whenever I try to talk with the type chat a message pops up saying: Could not make message, please try again. I dont think it said that exactly, but it was something like that. How do I fix it or what should I do? Sorry for so many questions. Thanks!
Hi, Sarah – You can learn all about using the Transmorpher, here: http://blog.jumpstart.com/2012/10/12/animal-antics/ . Check it out and let us know if you have any other problems turning Jumpeez into Zoo animals. As for your problem with Chat, this may have to do with the chat settings on the account. To verify that chat is enabled on your account, you’ll need a parent to check the appropriate account settings. Sorry for the confusion. hopefully that helps answer all of the questions that you had. Thank you!
I want to submit a joke but where is the submit button?
Hi, Chayanne – Frankie will be announcing some big news regarding the in game newspaper within the next few days. Please sty tuned to the blog and we’ll be sure to keep you updated.
I want to submit a joke but where is the submit button? Oh I almost forgot I want to draw a comic book and submit it in Windy Hollows for the entire JumpStart World to see but how?
I have bffs that liked my news channel I made an I want to add them, so can you pleassssssssssssssse let jumpeez add other kids up to the number 1,223?
We love hearing your suggestions, Ashley Wolf! Thanks for stopping by the blog. We’ve gone ahead and sent your suggestion to the rest of our team!
Hi, Ashley Wolf – Stay tuned to the blog for upcoming news on this feature. Thank you!
Hi JumpStart! My brother and I want SpeedDrome and BoardWalk back on JumpStart. We really loved it caused we raced together and played yellow people. But still keep the Madagascar stuff. We like the new things but want the old things still there.
Thanks,
*Bailey RanbowLizard*
Thanks for letting us know what you think, Bailey RainbowLizard!
Hi Jumpstart, if you choose a dragon to hatch from an egg is there any way to make it a feathered dragon?
(P.S> please reply A.S.A.P, my egg hatches tommorow!!!)
Hi! Unfortunately that is not a feature that is available in the Eggulator at this time. However, once your Mythie hatches, you are more than welcome to purchase a color kit for it over at the Accessories kiosk in the Enchanted Sanctuary. Check it out, today!
Hi again, JumpStart! When is the next Comic Book Contest? I just finished making one. I have made tons of them to pick which one I’m gonna use. My brother made one months ago.
Thank You!,
^* Bailey RainbowLizard *^
Hi, Bailey RainbowLizard! We are always taking comic book submissions to be added to the game. Whenever you are ready, feel free to send in any of your work or fan mail over to:
Knowledge Adventure – Fan Mail
2377 Crenshaw Blvd, Suite 302
Torrance, CA 90501
Thank you! 😀 I hope they love my story! My story has 3 ppl I know: Jacob WonderWolf, Andrew Dragon, and Me! And a character made up: James SillyZoober (ice cream man)!
Love,
Bailey RainbowLizard
PS: The ages are wrong on the comic books. Is it OK if you change that?
We’ll be on the lookout for it!
Help please…my 4-year-old has been playing The Legend of Grizzly Mcguffin and has earned his mallet. He has tried many ways to access his mallet to smash the rocks for his next challenge but has not been able to do it. We have tried the space bar, jumping on the rock, using different letters in the alphabet, the arrow keys and the mouse. Can anyone help me by sending the instructions on how he is to access the mallet to complete the next mission? Thanks.
Hi, Jackie! We are not sure whey this would be happening in your game. After reviewing this with our Customer Suppport team, they do have a few more questions to ask you before they will be able to resolve this issue. For further information, please contact us at support@jumpstart.com. We are so sorry for the inconvenience and hope to get this resolved as soon as possible. Thank you for bringing this to our attention.
excuse me jump start, but i am having trouble with my childs character it is not letting her do anything and she can’t get out of the home page, do you have to be a member to play? we made her one and now she can’t do anything.what is wrong???
Hi, Natali! Is the game not launch when she hits the green “Play Now” button in the upper right hand side of the homepage? Please let us know where exactly your are experiencing this issue and we’d be glad to help. The more information we get from you the easier it will be to figure out what is occurring with the account. Is there any type of error message appearing on the screen? Also, if you could provide us with your registered email, we’d be happy to look into the account. Simply reply to this comment and we will make sure your information is never posted to the blog. Thank you for bringing this to our attention!
I L.O.V.E this game! I love the Hall Of Fame because u can see other ppl and friends and that I’m second place in it! I love the new levels, clothes, games, I JUST LOVE EVERYTHING!!!!!!!!!!!! I love the membership! I like to play with my friends and go on adventures with them. This game is 100000000000000000000000000000000000000000000000000000000000000000000% awesome!
I love the newspaper! I was Photo-Bomb Of The Week as Olivia SwiftTree! I can’t wait to submitt the riddles and stories I always wanted to! I HEART the sparkle on the newspaper with the silver and gold color.
Rides: Fun, Fast, Silly Sometimes, Usefull
Clothes: Colorfull, Stylish, Fancy, Pretty
Jumpeez: Silly, Cool, Love To Play
FunZones: Fun, Rides To Go on, Silly
Levels: AWESOME, FANTASTIC, BEST EVER
LUV U!,
Bailey RainbowLizard
We’re truly glad to have you as a fan, Bailey RainbowLizard
JumpStart, I forgot a title on my birthday story for the newspaper! It’s called “Happy Birthday Bash”. I might be chosen more than once.
I played with my friends today and we had a fashion show! Omg I won cat and a nother time. 😀 🙂 XD I ❤ this stuff so much!
I'll be soon giving u the comic book. I told Andrew Dragon about it already! 😀 It's awesome! I just added springs to a page where I'm jumping high.
I keep sending a photobomb to u guys of kittys which is sooo cute plz pick it next week! :3! It's a cutie.
Plz reply.
Love,
Bailey RainbowLizard
Hi, Bailey RainbowLizard! Thanks for checking in with us. We’ve gone ahead and added the title to your submission. Thanks for staying up to date with us here at the JumpStart blog! Best of luck with your photo bomb submissions!
Hi, I went to a neighborhood block party and someone had a St. Patrick’s Day funzone in their neighborhood. I looked in the house hut for that kind on funzone and there was none. How do I get this funzone for my neighborhood? Please respond! =]
On Tue, Mar 5, 2013 at 7:51 PM, The JumpStart Blog wrote:
> ** > JumpStart commented: “Hi, Bailey RainbowLizard! Thanks for checking in > with us. We’ve gone ahead and added the title to your submission. Thanks > for staying up to date with us here at the JumpStart blog! Best of luck > with your photo bomb submissions!” >
Hi, Chani! Unfortunately, store items are regularly switched out and updated, so they won’t always be in stock. Stay tuned tot eh blog for any news on new Neighborhood FunZones. Thanks for playing JumpStart!
Hi. I made a place where I sing on my board. Ppl love it sooooo much! If they want to add me and my list is full and their list is full, how will we add each other? Could u pleasssssssse make jumpeez add up to any number they want to???????
Thanks,
BAILEY RAINBOWLIZARD
Hi, Bailey RainbowLizard! Thank you so much for your feedback. We’ve let the rest of out team know about your request for a larger buddy list. Best of luck on the rest of your JumpStart Adventures
Help the octolair games don’t work! 😦 😦 😦
Hi, Bailey RainbowLizard! What exactly seems to be the problem? Are the games not opening or loading? Please let us know and we’ll be sure to look into this for you.
i have a egg and i was wondering how long it is till the egg hatches
Hi, Myra! Thanks for stopping by with your question. It can take up to three days to hatch an Eggling once it has been placed into the Eggulator.
hi my name is happy 75487 I my new to jump start but I relly like it so fir do you like it like I like it. bye.
We are glad to have you as a fan! Thanks for playing JumpStart, Happy 75487.
Hi. I have a problem. I can’t find my brother sometimes and he can’t find me sometimes. We tried to find each other but it still didn’t work. Today it took my brother to Central Park when I was in DownTown.
Help I lost type chat for six days! I just lost it for a day, and now six days! Plz help with the type chat!
When are you gonna fix the Octolair Games??? I am not happy because I can’t play them to earn stars. I had to download a game yesterday to earn them.
Can you make a photo contest? I make awesome photos and I want to share them with the other ppl that aren’t on my list.
Plz plz plz make the rollercoaster ride! Make it tiedye plz! Price should be 100 coins.
Love,
Bailey RainbowLizard
Hi, Bailey RainbowLizard – If you can’t seem to find each other in game, but you have already added your brother to your buddy list, you will need to invite him to play in-game. You can do this by locating his name on your buddy list and hitting the “invite” button that is listed below his name among the various buddy options. Please give that a try and let us know if you have any other issues finding each other in JumpStart!
Regarding type chat, We will be sure to have our team look into this for you. In the meantime, please let us know if you have any other questions or concerns regarding your account. Thank you!
hi jumpstart i looooooove your GAME it is awwwwwsooooome butt can you lower the price for the membership my mom just lost her job can you please do me the favor please i am counting on you can raze my eggling p.l.e.s.e
Hi, Lance! Just so you know, membership is currently on sale. Be sure to check it out at http://www.JumpStart.com along with your parent and let us know if you have any questions. Thank you for your interest in JumpStart!
Hi, Olivia Thunderwolf here. I need help. I’ve seen lots of people with pink hair and other stuff they bought at a store but when I look at all the stores I can find, I don’t find the stuff I’m looking for there. Could you please tell me where all the stores are?I would much appreciate it.
Your truly,
Olivia Thunderwolf
Hi, Olivia ThunderWolf! Since items in our stores are seasonal, you won’t always be able to purchase items that other players already have. Updates are made to the stores every few weeks, so be sure to check back regularly. Thanks!
Hi,
I have to say at the moment Jumpstart is not impressing me that much, I have tried to use the email address to air my greivances but my emails get bounced straight back to me not a good start. I have spent a small fortune on software in the shop and I cannot find a link to download them order numbers are 4195 and 4196,we have also downloaded the games which come from the membership and after the 1st play all we have is a black screen that talks to us. I usually don’t like to complain as I said in public like this but as my emails keep on bouncing back to me I am left with no choice. I would appreciate a quick reply.
Hi, Kylye – We are so sorry to hear that you’ve had such an unpleasant JumpStart experience so far. We really appreciate your feedback and we’d be more than happy to look into these issues that you’re experiencing. We are having one of our customer support team members, Caleb, follow up with you directly through your registered email address, so please be on the lookout for a response. If for whatever reason you have issues receiving his message, you can also email him directly at caleb.stclair@jumpstart.com . Again, we apologize for the inconvenience, and hope to get these issues resolved for you as soon as possible. Thank you for your patience and understanding.
How many levels are there in the game?
Hi, Kaitlin! There are 20 levels for Jumpeez to complete while playing in JumpStart.
I forgot a question that I wanted to ask, so I’m just going to post it here in hopes that it will be answered. If we want to move the installed game “JumpStart 3D: The Legend of Grizzly McGuffin” (installed from disk) to a newer machine, where do I find the saved game file to move with it? My child wants to be able to keep the progress made so far in the game. Thanks!
Hi, Tangerine – This would depend on the operating system for the two machines. For real time support and faster service, it would be best for you to directly contact one of our friendly customer support agents at support@jumpstart.com. Thank you for your patience and for choosing JumpStart!
Hi, my son is new to Jumpstart and wants to know how to give a big mythie a bath. He says his mythie is too big to fit into the “regular bath” and that is for samller mythies…?
Hi, Carrie! We were having some issues with our Mythies staying clean, earlier in the week, but they should be fixed now. Could you please try to clear your Unity and web browser cache by following the simple instructions listed here: http://www.jumpstart.com/CustomerCare/FAQ.aspx#unity-reinstall .
If the problem persists, it would be best for you to directly contact one of our friendly customer support agents at support@jumpstart.com. Thank you for your patience and for choosing JumpStart!
hello, we have a subscription to jumpstart.com, but new adventure packs aren’t downloading as they (apparently) are supposed to. my daughter is stuck having completed the first two levels of both grizzly mcguffin and trouble in town. what do we need to do to get this resolved?
Hi, Sarah! This is something best taken directly to our customer support team. For further instruction and help troubleshooting the issue that you’re encountering, please contact us at support@jumpstart.com. Thank you for choosing JumpStart!
I need to ask you a question Jumpstart every five minutes i come to cheak on my egg and it has the same color when you get the egg wat up with that?!
Hi Nicole Dragon! Did you already paint for egg in the Eggulator? If so, the first thing you want to try when experiencing loading problems like this, is to clear your Unity and web browser cache by following the simple instructions listed here: http://www.jumpstart.com/CustomerCare/FAQ.aspx#unity-reinstall .
If the problem persists, it would be best for you to directly contact one of our friendly customer support agents at support@jumpstart.com. Thank you for your patience and for choosing JumpStart!
I got it working finally thank you Jumpstart
Hi Jumpstart its Nicole Dragon again i have another question can you change your swim tail? Because my older brother choose the wrong one can i change my swim tail
Hi, Nicole Dragon! Unfortunately, there is no way of switching out your swim tail, at this time. We do, however, appreciate your feedback on this area of the game. We’ll be sure to let our team know what you think. Best of luck on all your JumpStart adventures!
Hi so so sorry i keep asking you questions and its Nicole Dragon how do you get jumpstars
Hi, Nicole Dragon! We’d be more than happy to help. To answer your question, JumpStars are earned by players when they are simply playing the game. The number of stars that you have then determines your Jumpee’s rank. Let us know if you have any other questions.
Oh and you can make the games, pets, and mythies members only. 🙂
We appreciate your feedback, Macy! Your suggestion has been passed along to our team, so if those changes are ever made to the game, you’ll be able to read about them here on the blog.
Look Jumpstart I like jumpstart but you take type chat away for saying things like mom and dad .We JUST PLAY Pretend! .Another question is why cant we say words like play or come and stuff. This is like an awesome game but just please note that type chat is important and don’t be so angry and take away type chat for like a week. From Rachel Star Diamond plz read!!!!
Hi, Bertha! Thanks for bringing this to our attention. It is quite unusual for this to happen and we are working on better refining our chat system. We are truly sorry for the inconvenience. We will be sure to have our team look into this for you. In the meantime, please let us know if you have any other questions or concerns regarding your account.
Hi jumpstart I have a lot of questions please don’t skip this question. First Can you make every person in jumpstart equal like you don’t have to be a member for everything. This is awesome but we don’t want our parents to spend a lot of money for membership all the time. Second people get type chat taken away for saying things like mom or dad or family things. We don’t mean to say inappropriate things but we want to have fun .Also plz don’t make type chat go away for along time for the mimnimum hour. Also plz make new hairs and clothes this style good but we want awesome.Plz read!!!!!
Also don’t delete this
Hi, Rachel StarDiamond! Thank you so much for your interest in JumpStart. We are sorry to hear that you are unhappy with our non-member features. Unfortunately we are not able give out free membership, at this time. And although we understand your frustration, we do need to have our current membership policy to continue to bring new content to the game each season. Without it, we would be unable to update the JumpStart virtual world with new features. If any official membership trials are available, in the near future, we’ll be sure to let you know. Thanks for playing and take care!
hey I have seen people havin a ride tht looks lik a pink seat with ducks on it and I hav never seen it in the rides store. how do you get it?
Hi, Claire FrostWolf! Not all of our in-game store items are available at the same time. If an item is out of season, the only thing you can do is wait for it to be restocked. We are so sorry for the confusion and wish you the best of luck!
when will madagascar be off jumpstart? I liked going to boardwalk better!
Hi, Danielle! We appreciate your feedback. However, the new Madagascar areas are here to stay. If there are plans announced to bring back the Boardwalk, we’ll be sure to let you know. Thank you for sharing what you think!
Hi JumpStart,
When is Frankie useally exploring and talking to jumpeez? I saw him on YouTube and kept looking for a big conversation with a brown dog named Frankie.
The day after my brother got his swim tail, he earned another sand dollar and got another tail. I already earned all my sand dollars. Is there any way to take his mermaid tail away?
Can you make diners and airports and other things like the real world? Also like make the jumpeez sometimes get sick so they can have a doctor.
I like the levels. But I skipped every new level when you put in levels 11-20. Can you make levels go on for ever?
Why can’t we say “play” or “an” and stuff like that? It is not a bad word. And like if a jumpee wants to put on a play, they have to say “pl.ay”.
Put in a really awesome fair in a new place. The new place should be “FunLand”. Then they can have like markets and parks in one whole awesome place!
Thanks,
***Bailey RainbowLizard***
PS: put in more styles for jumpeez to wear. Like dresses and fancy stuff! 🙂
You’ve got some great suggestions for the game, Bailey RainbowLizard! Thanks for sharing them with us. As for the swim tail, players should only be able to have one of the two options that are available, the shark tail or mermaid tail. If you’d like us to look into any issues with your account, feel free to let us know. We would simply need your registered email address, in order to locate the account. Thank you!
My mom put in her email and password so I could start a new profile, but it said that the email was already in use and that the password was not valid. Please help.
Thanks
Hailey RainbowSprout
Hi, Hailey RainbowSprout! If an email address is already registered in our system, if cannot be used again in creating a secondary account. Is there anything wrong with your original account that we could help you resolve? Please let us know. If you simply forgot your password to your original account, you can always use the “Forgot Password” button which is listed under our log-in form.
Hi JumpStart,
I can’t earn any stars because I’ve finished every land and almost every achievement. Can you make more stuff to earn stars?
PLZ make a fashion design contest for jumpeez to get a paper and draw an outfit and send it to you. Then each month you pick the winner and the winning outfit is placed in Thredz for the other jumpeez to buy.
Thanks,
•^~|+*Bailey WonderLizard*+|~^•
Thanks for the great suggestions Bailey WonderLizard! We love getting feedback from fans like you. Don’t forget that you can submit and ideas, suggestions, or newspaper content to us direct from the game with our “Submit” feature in the JumpStart Times. As for your questions about JumpStars, you should be able to keep earning them if you have not completed all of the achievements. If you are still having any issues with them, please let us know. We’d be happy to look into your account for you. Thank you!
Hi Jumpstart! I just want to let you know, many of the Jumpeez are annoyed by the “You have said to many things that are not allowed, you have lost chat for….” I also find issue with it. We say nothing wrong and we lose chat. Please revisit the Chat system! Thanks -Jason
Hi, Jason IceTurtle! Thanks for bringing this to our attention. While our players privacy is our top priority when it comes to chat, we are always looking for ways to improve our system and the manner in which it is moderated. In the meantime, please know that our team is working on clearing up some of the issues that players have been experiencing to make sure that connecting with friends in JumpStart is always fun and easy.
Hello JumpStart, My Name is Jason StarDiamond. I just want to ask you to please, PLEASE, fix the type chat. Most of the time I don’t have a problem with it but now it seems I do. Sometimes me and my friends get messages such as, “You have said to many things that are no allowed, Your type chat has been turned off for 8 days.” I don’t understand this as most of the time we don’t say anything bad, please check on it. It get annoying. THANKS! PS: Love JS 😉
Hi, Jason StarDiamond! Thanks for contacting us. For the safety and privacy of all of our players, there are certain words that we do not allow to be used in our chat system to limit the sharing of personal information and prevent bullying. We do understand that sometimes the moderation can not always differentiate between the right and wrong intentions. Therefore, we apologize for the silencing problems and we would be happy to look into your account for you to make sure that nothing has gone wrong.
Please contact our customer support team directly at support@jumpstart.com with your registered email address and the listed name on the account. For your privacy, we will make sure that your information is never published or accessible to anyone outside of JumpStart.
oh nevermind!!! my jumpee is big again! weird…. 🙂
Thanks for the follow up, Emory! We hope that you keep exploring JumpStart.
Please make a JumpStart 2!
Love,
Bailey RainbowLizard
Hi, Bailey RainbowLizard! Thanks for the idea. However, JumpStart is regularly updated with all kinds of great new features and seasonal surprises. Since its always changing and growing, we haven’t had reason to create a second JumpStart world. Instead we’ll just continue adding to this one!
hey baily it’s me haily im on ur list (wink)
ummm there’s this dude on jumpstart who claims to be Frankie but he talks like a little kid and says he’s like twenty three or something. His name is Jacob WonderWolf but he’s also copying another jumpee and I think he’s a fraud. Is he rly Frankie? plz check into tht, Hailey
Hi, Hailey RainbowSprout – You should be able to identify the real Frankie by his floppy ears and overall appearance. He has a unique look unlike any of our other Jumpeez. Also, when you spot him in game, his name will definitely be listed simply as “Frankie.” Thanks for bringing this to our attention!
-_- no I mean he said tht Frankie had his own account on jumpstart and stuff =.=
Hi, Hailey RainBowSprout! Frankie does go into the game from time to time to chat with fans and make new Jumpee friends. Be on the look out and you might spot him walking through areas of our online world.
O_O’ NVM
Hi again can you make it so non-members can go into the octolair and V.I.P’s cause I have two accounts and my first one has been a member and the membership got canceled im still allowed to go into certain non-member places and my second account has never been a member and has to go to Adventureland to get to those certain places =/ and I rly don’t find tht fair
Hi Hailey RainbowSprout! Thank you so much for your interest in the JumpStart.com. Although we understand your frustration with having limited access to the site as a non-member, we do need to have our current membership program to help us keep things running around JumpStart and to regularly bring players, like you, new content.
Please know that memberships do, go on sale for limited amounts of time at http://www.JumpStart.com. If any official membership trials are available, in the near future, we’ll be sure to let you know. Thanks for letting us know how you feel and take care!
Hi jumpstart can you make a larger variety of clothes to choose from for the non-members cause it’s kinda boring only being able to buy one shirt and pair of pants from the threadz shop everytime it changes and could you let us get new hair for the non-members PLEASE,
THX again Hailey
Hi, Hailey RainbowSprout! We appreciate the suggestion about the Threadz. Thanks for letting us know how you feel!
How do you exchange buddy codes?
Hi, Bailey RainbowLizard! Buddy codes allow real world friends connect with on another in the game. They are not designed to be shared through any type of in-game messaging. To add someone that you meet while exploring the game, simply click on their Jumpee to pull up their “About Me” page, where you’ll find the add to buddy list button. Give that a try and let us know if you have any other questions!
Wait, what about the fifteen day free membership?
Hi, Cristina! Unfortunately, the Facebook promotion that included 15 days of free membership is no longer available active at this time. We apologize for the confusion. However, if you have any other questions about membership, please do not hesitate to let us know!
Hi Jumpstart!My chat was turned off in the JumpStart world,and I said nothing bad.I was wondering if there was a way I could get my chat back on?
Hi, Mark! Thanks for bringing this to our attention. It is quite unusual for this to happen, we are truly sorry for the inconvenience. We will be sure to have our team look into this for you. In the meantime, please let us know if you have any other questions or concerns regarding your account.
Hi Jumpstart. It must get annoying with all the questions I post, lol but I just wanted to make a suggestion. Do you think you could put in new clothes in the store faster? Me & my friend hate waiting for new clothes… Thanks!
BTW: I finally made level 10! Are there other ways you can earn stars?
Congratulations, Jason StarDiamond! We’ll be sure to let our team know about your Threadz suggestion! Just so you know, players can keep earning JumpStars until they reach level 20! Keep exploring and continuing all the games and missions at JumpStart.com!
Hey, Jumpstart my mom bought the monthly membership for my little brother and the money is being taken out of her account but my little brother doesn’t have the member status anymore.
Hi, Jordan – Thanks for letting us know. To discuss account specific information like billing on membership, please have the parent on your account, contact one of our friendly Customer Support agents at support@jumpstart.com.
Can we submit videos yet? I’ve waited FOREVER and I haven’t seen the upload videos icon available yet, please work on this Jumpstart! It would mean alot to wittle ol’ me… And both my Jumpees who make videos with bandicam, audacity, Type Chat, and windows movie maker!! XDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDD
Hi, again, Isabella WonderWolf! Check into the game now to try out this fun new feature.
THAT WOULD BE AMZING!!!!!!!
RANDOM POST: HEEEEEEEEEEEYYYYYYYYY JUMPSTAAAAAAAAAART!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Hello, Jumpeez!!!
i hopei can have my buddy back happy 2014
I cant get passed making my person what do I do?
Thanks for bringing this to our attention! To be clear, is your game freezing? Please let us know and be as detailed as possible. The more information that we have, the easier it will be to try and get this issue resolved for you quickly.
hi jumpstart i cant start the game it says failed to update unity player..i have downloaded it several times adn still am unable to do it..what shall i do??
Hi! Before you download the Unity Web player again, you must first uninstall the version that you already have running on your computer. Have you been doing this each time that you attempt to install it?
i have a idea. You can type peoples name on the game and then the person you type in, their profile comes up and you can add them. It is a faster way then finding some friend you want and add them. I want to add a certain person, i cant find.
Hi! Thanks for the feedback on this. However, just so you know, names in JumpStart are created using our “Name Radomizer,” meaning names are not completely unique. There is a chance that other players are using the same name combinations while in the game, which is why players are able to use Buddy Codes to locate real world friends.
Hey jumpstart, for some reason, certain people can’t login to their accounts, I have one account that I can access but I really have important business to do on my other one… Thanks so much, Hailey
Hi – Is the issues with logging into the account or loading the actual game? Please let us know if you are you getting any error messages on your screen when trying to head back into JumpStart. We want to make sure that you’re able to access your online adventure with no issues. Thanks!
Hey, after I read this, I tired logging in again, and it worked, but this time, my friends are telling me that certain items that they’ve bought are unavailable, same with me. Thanks again, Hailey
Hi, Hailey! Thanks for reporting this. We looked into this with our team and the items should be back in your inventory as of right now. Please check back into JumpStart and let us know if you have any other issues with the game.
I misplaced my ride and can’t find. Is there anyway to get it back?
To choose a ride that you previously put away, head to DownTown and enter the ‘Ridez Garage’ to pull up your Jumpee’s full Ridez inventory.
Dear, JS I have a Problem my Picture to see is not popping up correctly whats Happening? please help me and tell me whats wrong
Hi! Which photo features are you trying to use? The more specific you are, the easier it will be for us to try and help you! Are you in a specific area of JumpStart? Are you working on a particular missions? Please let us know!
hi its kirthi I have a problem with jumpstart.com.jumpstart plz can u help me plz the problem is that I cant add any more buddies it says my buddy list is completely full and I even tried deleting some but it still wont allow me to add plz jumpstart try and help PLZZZZ!!!!!!!!
There is a limit to the number of Jumpee friends you can have on your Buddy List. However, we’ll let our team know about your interest in expanding this feature in future updates to the game. Thanks!
hi its kirthi again I had to tell this but….its not a problem u need to check up and solve so don’t worry jumpstart I just only came to tell u how much jumpstart means to me and how it floats around in my heart I kirthi will keep jumpstart in my heart forever and jumpstart PLZ oh PLZ never let any one and even u shut jumpstart down I just want to keep the game to go on forever so jumpstart can u PLZ PLZ PLZ PLZ PLZ promise me that u and everyone keeps jumpstart safe and never closes it down.
Thanks for the follow up on this. We’re truly glad to have you as a fan!
oh and jumpstart I just wanted to let u know how much jumpstart means to me and how I love it just PLZ just do this tiny promise and its because I love jumpstart so much I want to keep it floating in my heart forever PLZ don’t let even u or ur team ever let jumpstart close down don’t let me down soldier so if u do let anyone take this game to the ground I will be very upset I kirthi will keep this game locked in my heart forever and never let it go I just want jumpstart to go on and on and on forever even when im all grown up and even when im old and die this game must never ever shut down ever and jumpstart just floats in my and t will be like that forever and ever and ever
Hi.
My mother has gotten rid of her email account which is used to log in to Jumpstart and switched to another email. I want to use Type Chat but the email will be sent to her removed email address. Is there a way to switch emails?
Yes! First, log-in using your current account information, then use the top navigation bar on our website to get to the Account Settings (Account> Personal information). You can update your information there! Thank you.
Hi, Jumpstart! Can you please fix your game. I want it to not turn off type chat and that we could have food, real food that we could actually eat. And also, can you get a sleep button so that we can sleep because normally, we do push-ups. Also, make it so that we could have jobs like a police officer to keep people safe. And lastly, make it so that we can say anything but bad words. I’d appreciate if you did those on Jumpstart!
Thanks for the suggestions! As for chat, have you already reviewed our chat guide, here: http://www.jumpstart.com/customercare/chat-guidelines . For the privacy and online safety of all of our players, there are certain words or combinations of characters that we do not allow to be used in our system. Use those tips to avoid getting silenced while chatting with your friends. Thanks!
Where is all my stuff that I bought with my coins on Jumpstart? Pony, car, barrel, pirate ship, skateboard, spaceship, dragon, camel, robot, 3 mythies ( wonder meadow & twisty parrot) are missing, rainbow saddle & rainbow color kit, 30 coins, and 537 stars, all this stuff is missing!!!!!
Hi! When did this occur? Also, have you already tried clearing your Unity and web browser cache by following the simple instructions listed here: http://www.jumpstart.com/CustomerCare/FAQ.aspx#unity-reinstall . If the problem persists, it would be best for you to directly contact one of our friendly customer support agents at support@jumpstart.com. Thank you for your patience and for choosing JumpStart!
GESS WHAT I BOUGHT my Pegasus a color kit and i came back and it was GONE!!!!!! ive done this two times and it STILL HAPPENS! ALSO one time i bought myself a skate bored and a pony and they both were gone AND GESS WHAT MY MONEY WAS TWO!( also my money was gone when i bought the Pegasus color kits!(PS SORRY IF I SOUNDED DRAMATIC)( BUT I AM VERY VERY VERY UPSET!!!!)
Hi Miller,
We are so sorry your items are missing. Is this still an issue for you?
I have a question,the Voltage Dragon quest is done and the eggs are safe,but i got a new mythie and the icon of it wasent there! can i still do the quest?? cause i really want to get those toothy dragons! 😦
Ivy will be caring for your original Mythie until you are done caring for the Voltage Dragon and have reached the point where you can release it to Flight School. Once you’ve done this, then you will be able to access that Mythie once more. Sorry for the confusion!
Does School Of Dragons come with jumpstart membership? please let me know cause Hiccup in the game in jumpstart says “Meet you in the School of Dragons!” help please!
Membership to School of Dragons is completely separate from that of JumpStart. JumpStart membership only extends to MathBlaster.com and no other of our virtual world games. Sorry for the confusion!
Hey JumpStart! I have a problem… On my computer has to be Halloween stuff but there isn’t Halloween stuff there is pirates stuff like last month. Help!!
Hey Isabella! The Halloween update has been released in game- it sounds like you’re having a loading issue. Clearing your browser and Unity cache should solve the problem- follow the instructions here and let us know if you need any help!
Recently we’ve been having problems starting up Jumpstart 3D Ages 3-5. It says, “JumpStart World needs to repair some records. Click OK to play the game.” When I click OK and enter my email and password, I see, “Error launching target app.”
I suspect that at least part of the problem arises from my son shutting down the laptop before the game has a chance to completely close.
Can you help me with this problem? Thanks!
Hi Tim, thanks for reaching out to us. Shutting down the computer that the game is played on can potentially corrupt the game files, but your best resource to troubleshoot this further would be to contact our customer care team directly at support@jumpstart.com. They will be able to provide you with more specific solutions to your problem!
Thanks for replying! I really appreciate that. I did contact support@jumpstart.com with a help request about two months ago, and I tried sending a few follow-up messages, but I haven’t received a response yet. I had this problem a few years ago, and at that time a technician directed me to delete a few folders and then restart the program, and that fixed the problem. Unfortunately I can’t remember which folders to delete. Is there another way to reach customer care? Thanks!
Hi Tim- you’re welcome for the response! Our customers are our top priority! Regarding the request you send in previously, could you send us the email address that you sent the request in from and we can follow up with customer support to check its status for you? (Comments on our blog have to be approved before they’re posted, and we won’t approve the comment with your email address so your personal information will remain safe!)
Hi Tim- thanks for providing us with your information. We’ve passed it along to our customer support department and they’ve reached out to you via email with instructions on how to fix the error message you’re getting. If you have any further questions, feel free to reach out to us!
hi what is the S.P.L.A.T thing and how do you get it??? I know that its for the voltage dragon but I really want it!! so can you help me?
Hey Cherry! S.P.L.A.T. is the Secret Protection League Against Troublemakers and it is a special limited-time game feature that releases special missions and allows Jumpees to earn a voltage dragon! You can learn more here!
help me i awnsered someones question and used nice words and it said i said something bad and i dont want to get banned
Hi Kate! Our chat is monitored by specific guidelines designed to keep all players safe. While this includes bad language, it also includes some things that you may not expect, such as names and numbers. You can learn more about our chat guidelines here.
I understand that you cant put personal info typos or bad words but all i said was it takes a little bit for your mithi to grow.
On the chat guide, you might notice that certain misspellings like “mithi” will be flagged by our moderation system. Keep in mind that your Enchanted Sanctuary pal is known as a “Mythie.” Spelling can be tricky but if you keep playing educational games in JumpStart it’ll be easy in no time at all!
THANK YOU : COOL THANKS JUMPSTART
RANDOM POST: I LOVE LOVE LOVE LOVE LOVE LOVE JUMPSTART WOOHOO!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Thanks for the love, Kate! We’re so happy to have you as a Jumpee!
Hi Jumpstart! I’m very upset because you have to be a member to hatch an egg. Can you PLEASE fix this? I’ve been DYING to hatch my egg! Please respond!
Hi Lauren, thanks for reaching out to us. We understand your frustration about not being able to hatch your egg, and this was a feature that we discussed with our team before introducing it to the game. In the end, we decided to make raising a Mythie a feature specifically for Members. If that ever changes, we will be sure to let all of our Jumpeez know. Please feel free to let us know if you have any other comments or concerns.
Hello Jumpstart! I am a big fan of this game and was wondering when or if you’re planning to update to the holiday theme. I would appreciate it very much if you responded! Thanks so much!
Hello Holly! Thanks for being a fan of JumpStart! We’re sorry about the delay in responding to your comment, we’ve been so busy getting JumpStart ready for the Holidays! Hopefully you’ve seen the new Winter Wonderland features in-game, including Holiday decorations, a community snowman, and so much more! If you’re not seeing Winter Wonderland, you’ll need to clear your cache (click here for instructions). We’d love to hear what you think of these new features!
HEY JUMPSTART , i was wondering if you can do AWSOME things for every session???? plz!
Why is it still thanksgiving in jumpstart even when it says on the main page new winter theme? I am getting tired or going to main street and finding thanksgiving theme and turkeys in downtown! Can you do something?? Thanks!
Hi Missy! We’re sorry that you haven’t been able to play the new Winter features yet! They’ve already been added to the game, but if you’re not seeing them, you need to clear both your Unity and browser cache. Click here for instructions on how to clear your cache. Let us know if you have any other questions!
We purchased a quantity of one “three month membership” on School of Dragons for my 6 yeard old daughter. We were charged EIGHT times. At $24.99 that is $200. My husband emailed the support email address (as requested on the website and automated message he got when he called the number listed on our bank statement) 7 days ago. We have not even heard whether or not his email got through, let alone if this problem would be resolved. A response to our efforts to contact JumpStart would be greatly appreciated. We understand it takes time to reverse bank charges, but not being contacted at all is unacceptable.
Hi Sheri,
We’re extremely sorry that you’ve experienced this inconvenience and we’d like to apologize for the delay in response. Have you received a support ticket number from our Customer Support Department? If so, can you provide us with that number as well as the email address that you sent the support request from? If you haven’t received a ticket number, the email address and account information (Username) should be sufficient in allowing us to locate your ticket. Comments on our blog must be approved prior to being posted, and we won’t approve the comment with your personal information. Thank you for your patience regarding this, we hope to get this taken care of as soon as possible.
Hi there! My game accidentally just went single-player. I don’t know if I hit a wrong button or not. I can’t find out how to switch it back to multi-player. Is there a way? Thank you!
Kellie
Hi Kellie, to switch your game from single-player to multi-player requires your parents’ approval. Ask them to go to the “Manage Kids” section on the website and enable the multiplayer features. Your parents can read more about our MMO features here: http://www.jumpstart.com/customercare/faq#About%20MMO
how do you play the game
Hi Sean! It is very simple! Go to our website http://www.jumpstart.com and click the “Sign Up” button in the top right corner. Ask your parents to help you fill out the questions if you need help. Also, if you want to have unlimited gameplay and access to exclusive areas, have your parents look into getting a membership plan.
Where Is The Name-Change-O-Matic??
Hi Mia,
To change your name, go to your “About Me” page on your Tool Bar and click on the bubble above your profile picture that says your name. This will take you to the page that will let you change your name. Thanks!
MY problem is that i have had my mythie for months and it has completed its flying training but no matter how many fire berries i collect it STILL hasn’t completed its fire breathing training plz help
Hi Kate,
We are so sorry to hear about your Mythie! Which one are you raising? We will look into this problem for you. We will let you know as soon as we find a solution. Thanks!
Hi Kate,
As we work on fixing this issue in Mythie Training, could you provide us with the email you use to log in to the game and your Jumpee’s name so we can look further into this issue? Thanks!
I have been trying to get support for days. The email support system is not working for me. All I get is reference numbers and no way to access them. There is a phone number to call but no options to talk to any support people. I am very disappointed in this program. My next option I guess is to dispute the charge on my Visa because what good is a program with no support when it doesn’t work!
Hi Michael,
We are so sorry for the delay in response! Unfortunately, we do not offer phone support at this time but we want to help you resolve your customer support issue as soon as possible! Once you submitted an email regarding your issue to Customer Support, you should have been given a ticket number. If you could send that over to us, we can help look into this. If you have not yet submitted a Customer Support ticket, please do so.
I finally got some support, after almost 2 weeks of waiting and several emails. If you do not offer phone support why do you have your phone number listed on your webpage? Also on your support page it states “Contact our friendly support team directly by phone or email.” In today’s world email support outdated and ineffective. Even after I got a response it took two days to resolve the issue because I had to wait for responses from your support team. A simple phone call could have handled the issue in minutes. All while this is going on I have a 6 year old who is upset because her birthday present won’t work and Dad can do anthing but wait on a company that was quick to take his cash but slow to deliver the support it promised. I have a year’s subscription but rest assured when it is over we will not renew or purchase another thing from your company. Which is too bad because my daughter enjoyed jumpstart preschool disks and the content of the online site. Dad liked that she was learning while she was having fun.
Hi Michael,
We are so sorry you feel this way! We understand your frustration and the inconvenience this delay had on both you and your daughter. Also, thank you for letting us know that the Customer Support number was still listed on the website. We are currently working on taking that information down and we apologize for any confusion that had in your experience reaching out to Customer Support. Again, we are so sorry you experienced these issues and are happy that your support tickets we able to be resolved. We thank you so much for your feedback and will take your concerns into account so that we can improve our Customer Care in the future.
I dont get my st patricks day theme i dont know why plz fix it. How do i delete one of my person i mean characteroff me and my sisters account
sensely shayma (mariam/angel wolf/el flame wing!)
Hi lhh78,
We are so sorry to hear that you have not gotten to explore our St. Patrick’s Day Theme yet! Have you tried clearing your caches yet? Make sure to clear both your browser’s cache as well as your unity player cache. For instructions on how to clear your unity player cache, please head over to the link attached below. The process is super simple and only takes a couple minutes. Let us know if this helps–Thanks!
http://www.jumpstart.com/customercare/faq#Unity%20Reinstall%20Instructions
speaking of deleting and maybe un deleting one time my sister ignored me because she didn’t know it was me and now i can’t see her and she can’t see me and we did buddy codes and it doesn’t work! why?
Hi Miller,
We are sorry that your sister and you cannot find each other on type chat! Has your sister checked the “ignore” tab of her buddy list and unblocking you? She should then be able to find your buddy code and re-add you. Thanks!
You keep saying new adventures are coming but do you have any idea when.My daughter has been done while now. I hate to keep paying when she doesn’t have anything new to do. Thank you.
Hi Susan,
Have you seen any of our new theme updates recently? We update the game with new FunZones and items to purchase DownTown once every month. If your daughter has not seen any of these new updates, you might need to clear your caches. Make sure to clear both your browser’s cache as well as your unity player cache. For instructions on how to clear your unity player cache, please head over to the link attached below. The process is super simple and only takes a couple minutes. We also have new St. Patrick’s Day missions for your daughter to complete in a little over a week, so stay tuned for those! Let us know if this helps you! Thanks!
http://www.jumpstart.com/customercare/faq#Unity%20Reinstall%20Instructions
do you have to pay for the gift membership at all? or do you give the person like the first half and then you or them have to pay? please respond quickly!!!!!!
Hi Katie,
The gift membership is a lot like a gift card. So if someone purchases a gift membership for you, then they will be the ones paying for your membership. Hope this clarified things! Let us know if you have any further questions, thanks!
I have been calling and e-mailing this company for months trying to cancel our monthly subscription without success. I get a confirmation e-mail and nothing else. When I call, it goes to an answering machine which nobody seems to respond to. How the heck are we supposed to get in contact with this company?? I have tried and tried and they never call/e-mail me back. What absolutely disgusting customer service!
Hi Malinda,
We apologize for the delay in responding to your membership cancellation request. Could you please respond back with your email address and ticket number so we can help look further into this? Thank you!
I go on jumpstart at school but when i try to chat it will say “message can not be posted at this time”, and i will not be able to see my online buddies or ANYONE that is ONLINE. When i am at home, it works fine but my computer crashed so i wont really be able to go on jumpstart. can u please tell me why i cant chat online or see anyone online at school.
Hi Sharday,
We are so sorry to hear that you are having trouble logging on to chat. Before we can fix the problem, we will need a little bit more information. When you log on to JumpStart at school, are you able to access your Jumpee profile? Also, what happens when you try clicking on the Buddy List icon? Please let us know so that we can help you get back into chat as soon as possible. Thank you!
My buddy list won’t show up in the game and I can’t see anybody else; How can I fix this?
Hey JS, I am here to tell you that Jumpeez are not having fun. You took all the fun out of it. New York was my home town and I never remembered it because I was small. I was about 3 years old when I moved. Now I know that there lots of lights. You could get your picture taken, and you go to a concert. I don’t even know if the amphitheater is still there. I like that you made a roller-skating rink and that you could skate with Madagascar. You deleted Coney Island away. It was fun because of the bumper cars with Madagascar. You could do glitches. Me and my sister did a roller-coaster glitch. I really loved Italy. I’ve always wanted to go to Italy. I loved how you mad the Leaning Tower Of Pisa and you could go in it. I like how you put Paris and The Alps. Me and my sister took a picture there. Central Park, it was so fun because it had a road and a coffee shop. Me and my sister had would pretend that we had breakfast there! It had this building that look like a police department! You could do some top secret missions with the penguins. You guys ruined your reputation if you don’t change your stuff u will tell everyone not to come on jumpstart gain and you will have to do another game thank for this moment. please out reply. I know that you won’t reply if you do you wont change JS
Hi Stephanie,
Thank you so much for the feedback! We have good news! New York, Coney Island, and Europe have not been deleted. Instead, the Penguins and these lands have moved to a brand new home in their very own game called World of Madagascar! Here, all of your favorite features including the bumper cars, the coffee shop, AND those top-secret missions are still there for you to explore! Check it out at the link below:
http://www.jumpstart.com/world-of-madagascar/
i have a problem jumpstar i am trying to get my mthyie out of nursery but it won’t work
Hi samm12,
We are so sorry to hear that you cannot get your Mythie out of your nursery and want to help get this fixed for you! Often times when the game does not load as it should, we recommend clearing your web browser and Unity Web Player caches. Your caches are where information about the game gets stored, and sometimes that information needs to be reset. To do this, please follow the instructions at the link below with the help of an adult. If you still are unable to get your Mythie, please let us know! We will do all that we can to make sure this gets solved! Thank you!
http://www.jumpstart.com/customercare/faq#Unity%20Reinstall%20Instructions